Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Melissa O'Connell
 
Freedom of Information Request: Acknowledgement
 
Thank you for your request of 18 August 2024 made under the Freedom of
Information Act 1982 (FOI Act), for access to documents held by the
National Disability Insurance Agency (NDIA).
 
Scope of you request
 
You have requested access to:
 
"...request for 15 TAB documents from the list
 
* Improving upper limb function after spinal cord injury
* Exercise and physiotherapy for progressive conditions
* Arm cycle ergometer for spinal cord injury
* Exercise physiology and brain injury
* Functional Electrostimulation Therapy for Spinal Cord Injury
* Efficacy of chiropractic treatment
* Restless legs syndrome and multiple sclerosis
* Guillain-Barre syndrome diagnosis in children
* Guillain Barre Syndrome
* Length of High Intensity Intervention for ABI, SCI and Amputees
* Massage Therapy for Multiple Sclerosis
* List of rapidly progressing conditions
* Treatment of Chronic Migraine
* Medical Definitions
* Rehabilitation Training Machines..."
 
Processing timeframes
 
A 30-day statutory period for processing your request commenced from 19
August 2024. You should therefore expect a decision from us by 17
September 2024.
 
This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.
 
Disclosure log
 
Information released under the FOI Act may be published on our disclosure
log, located on our website at [1]FOI Disclosure log | NDIS.
 
If you have any concerns about the publication of the information you have
requested, please contact us at [2][NDIA request email].
 
Irrelevant information
 
Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. We seek
your consent to take out middle and surnames and contact details of NDIA
staff (that is, the information will be treated as irrelevant).  Please
respond to this by 30 August 2024 as we require your agreement in writing.
 
Further help
 
Please contact us at [3][NDIA request email] if you have any questions or need
help.
 
We will contact you using the email address you have provided. Please
advise us if you would prefer us to use another means of contact.
 
Regards
 
Billie (BLN494)
Senior Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [4][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 

show quoted sections

Dear Melissa

Thank you for contacting the National Disability Insurance Agency (NDIA)
Freedom of Information Team.

Processing timeframes 

A 30-day statutory period for processing your request commenced from 19
August 2024, in accordance with section 15(5)(b) of the FOI Act. Therefore
the due date for a decision on access is 17 September 2024.

Extension of time request

We have undertaken preliminary searches and have been informed that our
Technical advisory branch is currently experiencing a high volume of
document requests, which may result in potential delays in fulfilling your
request within the legislative 30-day timeframe. I am therefore seeking
your agreement to a 15-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to make a
decision on your request will be 2 October 2024. Please let us know
whether you agree at your earliest convenience.

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.

We sincerely apologise for any inconvenience this may have caused and
appreciate your understanding.

Kind regards

Billie (BLN494)

Senior Freedom of Information Officer

Government, Risk & Legal – Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

T: (07) 1800 800 110

E: [1][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

show quoted sections

Good morning Melissa

My apologies for the delay. The staff member that was managing your
request has been on unexpected leave this week.

I will process this for you today.

Thank you for your patience.

Kind regards

Kylie (KJB737)

Assistant Director

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [1][NDIA request email]

show quoted sections

Good afternoon Melissa

Please find attached part 2 of 2 for your request.

If you have any queries please contact us at [1][NDIA request email].

Kind regards

Kylie (KJB737)

Assistant Director

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

show quoted sections

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

Good afternoon Melissa

Please find attached the Decision and Documents that you requested.

Due to the size the documents will be emailed in 2 parts. This being part
1 of 2.

If you have any queries please contact us at [1][NDIA request email].

Kind regards

Kylie (KJB737)

Assistant Director

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

From: foi <[NDIA request email]>
Sent: Friday, October 4, 2024 9:06 AM
To: [FOI #11920 email]
Cc: foi <[NDIA request email]>
Subject: RE: FOI 24/25-0223 - Your request for information – Extension of
Time Request [SEC=OFFICIAL]

Good morning Melissa

My apologies for the delay. The staff member that was managing your
request has been on unexpected leave this week.

I will process this for you today.

Thank you for your patience.

Kind regards

Kylie (KJB737)

Assistant Director

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [3][NDIA request email]

show quoted sections