Services Australia

Part of the Social Services portfolio and a Federal authority

Do not request personal information using this site. Why?

Services Australia is an Australian Government agency which is responsible for delivering a range of welfare, social services, health services and other services for the Australian Government.

336 requests
Make a request to this authority

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Business case and pilot for data matching
Request to Services Australia by Justin Warren. Annotated by Justin Warren on .

Refused.

The government fought this FOI request so hard that I ended up in the Federal Court. The full bench of the Federal Court ruled comprehensively in my...
Recent cybersecurity audit reports
Response by Services Australia to CR on .

Withdrawn by the requester.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Customer aggression incidents from 2005 onwards
Response by Services Australia to Phoebe Autumn on .

Awaiting classification.

Good afternoon Phoebe   Please find attached the decision made in response to the Freedom of Information request LEX 51720.   Regards   DS...
Implementing the Robodebt Royal Commission
Response by Services Australia to Frank N Fearless on .

Information not held.

Dear Sir / Madam   Please find attached a decision dated 3 July 2024 in relation to your request to access documents held by Services Australia un...
Benchmarking of Ongoing Staff Needs
Response by Services Australia to Frank N Fearless on .

Refused.

Dear Sir / Madam   Please find attached an internal review decision dated 12 September 2024 in relation to your request to for internal review of...
Operational information portal - robots.txt file
Response by Services Australia to Ben Fairless on .

Information not held.

Dear Mr Fairless   Please find attached a decision dated 23 August 2024 in relation to your request for internal review under the Freedom of Infor...
Un-remediated Income Averaging
Response by Services Australia to Frank N Fearless on .

Successful.

Dear Frank N Fearless   Please find attached the decision letter and document relating to your request for access to documents held by Services Au...
Lump sum repayment of advance payment 103-05040050
Response by Services Australia to redyellowpink on .

Long overdue.

Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...
Progress of claim - Families claims 007-07010050
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the decision letter and document relating to your request for access to documents held by Services Austr...
Changes to the repayment rate of an advance payment 103-05040060
Response by Services Australia to redyellowpink on .

Awaiting classification.

Dear RedYellowPink   Please find attached the decision letter and documents relating to your request for access to documents held by Services Aust...
Senate Estimates briefs 2024-25
Response by Services Australia to Gary Moorcroft on .

Partially successful.

Dear Gary   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia....
Operational Blueprint Documents - Initial Contact & POI
Response by Services Australia to Ben Fairless on .

Partially successful.

Dear Ben   Please find attached the decision letter and documents relating to your request for access to documents held by Services Australia, und...
Process by which information is published to the Operational information website
Response by Services Australia to Ben Fairless on .

Partially successful.

Dear Ben Fairless   Please find attached the decision letter and documents relating to your request for access to documents held by Services Austr...
NALguide Pro
Response by Services Australia to John Smith on .

Awaiting classification.

OFFICIAL Dear FOI Applicant, Please find attached our letter of today relating to your request for information.   Yours faithfully, Matthew​​​​...
Optus for contact centre management services
Response by Services Australia to Ben Fairless on .

Withdrawn by the requester.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Average time taken to process a claim, Apr 2022 - Apr 2024 by month
Response by Services Australia to Jimp on .

Refused.

Dear Jimp,   I refer to your correspondence received by Services Australia (the Agency) on 31 May 2024, requesting the following: I wish to obta...
Documents relating to LEX 78943 - request for final report on sampling
Response by Services Australia to Frank N Fearless on .

Successful.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Final Report on Unlawful Decision-Making
Response by Services Australia to Frank N Fearless on .

Partially successful.

Dear Sir/Madam   Please find attached a decision dated 6 May 2024 and documents in relation to your request under the Freedom of Information Act 1...
Compliance investigation and evidence gathering
Response by Services Australia to Lei Ying on .

Partially successful.

Dear Lei,   I write concerning your Freedom of Information request, processed by Services Australia (the Agency) and notified to you on 11 April 2...
Ministerial Communication
Response by Services Australia to Concerned Citizen on .

Refused.

Good afternoon,             Please find attached the decision letter and documents relating to your request for access to documents held by Servic...
Unlawful calculation of entitlements: Second Sample
Response by Services Australia to Frank N Fearless on .

Successful.

Dear Sir/Madam,   Please find attached a decision dated 20 March 2024 and documents in relation to your request under the Freedom of Information A...
Assessing and coding medical evidence for temporary incapacity exemptions.
Response by Services Australia to Robert Stokes on .

Successful.

Thank you for contacting the Freedom of Information (FOI) team in Services Australia (the Agency).   This email acknowledges your correspondence a...
Exempting a job seeker from mutual obligation requirements for serious illness.
Response by Services Australia to Robert Stokes on .

Successful.

  Our reference: LEX 78604   Robert Stokes Right to Know     Only by email: [1][FOI #11195 email]       Dear Robert Stokes  ...
Exempting a job seeker from mutual obligation requirements for serious illness
Response by Services Australia to Emily Lacey on .

Successful.

Dear Ms Lacey,   I write concerning your request dated 25 September 2023 under the Freedom of Information Act 1982 (FOI Act) for the following doc...
FOI Request - Monitoring Decision
Response by Services Australia to B on .

Refused.

Dear B,   Please find attached the decision letter relating to your request for access to documents held by Services Australia, under the Freedom...

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