Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements ('the arrangements') for
the release of certain documents without the need for a formal FOI
request. Unless you advise us otherwise, in processing your request we may
provide you with documents under these arrangements where appropriate and
any parts of your FOI request that are addressed by documents released
under the arrangements will be considered to be withdrawn. The
arrangements do not extend to information or materials of third parties.
You will be notified when documents are released to you under the
arrangements.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.
On this basis, unless you tell us otherwise, we will assume these details
are out of scope of your request and they will be redacted under section
22 of the FOI Act.

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Our reference: LEX 78604

Robert Stokes

Right to Know

Only by email: [1][FOI #11195 email]

Dear Robert Stokes

I refer to your request for access to documents under the Freedom of
Information Act 1982 (the FOI Act) to the following documents:

Please provide a copy of document "Exempting a job seeker from mutual
obligation requirements for serious illness”.

Publicly available information

The Operational Blueprint that you requested ‘Exempting a job seeker from
mutual obligation requirements for serious illness - 001-09120080’ is
publicly available and can be found here:

[2]https://operational.servicesaustralia.go...

As the provision of the document via the above link satisfies the scope of
your request, your request is considered finalised.

Further assistance

If you have any questions please email
[3][Services Australia request email]

Yours sincerely

Jan, FOI Officer

FOI and Reviews Branch, Legal Services Division

[4]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

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References

Visible links
1. mailto:[FOI #11195 email]
2. https://operational.servicesaustralia.go...
3. mailto:[Services Australia request email]