Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

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Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

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Dear Ms Lacey,

I write concerning your request dated 25 September 2023 under the Freedom
of Information Act 1982 (FOI Act) for the following document:

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the document "Exempting a job seeker from mutual obligation
requirements for serious illness"

Due to an administrative oversight, we did not provide you with a decision
on the above FOI request by the due date of 25 October 2023. As a decision
was not provided to you by this date, the principal officer of the Agency
is deemed to have refused your request under section 15AC of the FOI Act.
We sincerely apologise for any inconvenience.

Publicly Available

As an effort to be transparent to the public, the Agency makes many of our
Operational Blueprints publicly available. The Operational Blueprint you
have requested can be found online at the following link:
 [1]https://operational.servicesaustralia.go...

Additionally I have attached a copy of the Operational Blueprint, for your
reference.

Internal Review

On 27 October 2023, you wrote to the Agency to request an internal review
as you had not received a decision by the due date of 25 October 2023.

As the Agency is deemed to have refused your request under section 15AC of
the FOI Act, the Agency is unable to conduct an Internal Review. Whilst we
consider your request having been met by the publicly available
Operational Blueprint, if you disagree you may lodge an external review
with the Office of the Australian Information Commissioner in relation to
the deemed decision. Instructions for how to do this can be found at this
link:
[2]https://www.oaic.gov.au/freedom-of-infor...

I hope this information has been of assistance.

Warm regards,

Elizabeth

FOI Practitioner

Freedom of Information and Ombudsman Branch

[3]Visual brand element showing Services Australia progress symbol to left
with Services Australia wording to the right of the symbol. Underneath is
servicesaustralia.gov.au and icons representing our social media accounts.
To follow us on social media go to servicesaustralia.gov.au/socialmedia
Aligning the bottom of the signature block is the Services Australia
indigenous artwork strip consisting of cultural elements depicting our
agency’s progress story for First Nations people.

Services Australia acknowledges the Traditional Custodians of the lands we
live on. We pay our respects to all Elders, past and present, of all
Aboriginal and Torres Strait Islander nations.

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References

Visible links
1. https://operational.servicesaustralia.go...
2. https://www.oaic.gov.au/freedom-of-infor...