Department of Veterans' Affairs

Part of the Defence portfolio, part of the Veterans' Affairs portfolio and a Federal authority, also called DVA

Serving members of Australia's veteran and defence force communities, war widows and widowers, widows and dependants, through programs of care, rehabilitation, compensation, income support, commemoration and defence support services.

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2021 Client satisfaction survey results
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore Thank you for your information access request: LEX 55377. Please find attached my decision letter and document relating to your reque...
CDDA claims 2021-2022
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore   Thank you for your information access request: LEX 55110   Please find attached my decision letter and document relating to y...
Complaint to Open Arms - staff attitude.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore,   Thank you for your recent information access request.   Please refer to the attached documentation and contact me via email...
Gold card costs
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Partially successful.

Good morning Mr Ashmore,   Please see your decision letter attached.   Regards   Brett | Director a/g Position Number 62331110 Informat...
Complaints and complement numbers 2021-2022
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Please use this validation code to complete your registration: 218229 Note: This code will expire in 30 minutes.
High impact error rate - 2021-2022
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore,   Thank you for your email below in regards to LEX 53648. Please find the document in scope of this request attached.   Kind...
Number of complaints and complements to Open Arms.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good morning Mr Ashmore,   Please find attached the document created to meet part of the scope of your request along with my decision letter.  ...
Projection of claim numbers and expected number of veterans who will pass away.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore   Thank you for your Information Access request to the Department of Veterans’ Affairs – LEX 53896.   Please find the decision...
DVA Fraud Investigations Into Veterans Disability Claims
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Partially successful.

Dear Mr Ashmore, The Department of Veterans’ Affairs (the department) has received your  request for access to information under the Freedom of Info...
DVA claims data for intentional self harm.
Request to Department of Veterans' Affairs by Alan ASHMORE. Annotated by Julie on .

Successful.

That is a disturbingly high number of self harm events among DVA clients, especially given they occurred over the period the Veteran Centric Reform pro...
The Mandarin Report (19 Oct 2021) claim that DVA has spent $53m on labour-hire contacts alone since 2019
Response by Department of Veterans' Affairs to Verity Pane on .

Successful.

Dear Ms Verity Pane,   Please see attached the decision and document in relation to your FOI request – LEX 48757.   Kind regards,   Isaac...
Self harm reporting
Response by Department of Veterans' Affairs to Julie on .

Partially successful.

Good evening Julie,   Please find attached decision letter and release for LEX 49238.   Kind regards   Suzanne Position Number: 62210948...
Chart of Accounts
Response by Department of Veterans' Affairs to Verity Pane on .

Partially successful.

Dear Verity Pane,   Apologies, it appears the attachment was missing from the last email. Please find decision attached.   Kind regards,  ...
Answer to Senate Question on Notice and change in calculation methods.
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore,   Please find attached decision and document bundle in respect of your FOI request LEX 47408.   Kind regards,     Aleen...
Response times to disclosure log requests
Response by Department of Veterans' Affairs to Julie on .

Successful.

Dear Julie, Freedom of Information Request: LEX 47722   I refer to your request, received by the Department of Veterans’ Affairs (the department...
Client Satisfaction Survey
Request to Department of Veterans' Affairs by Verity Pane. Annotated by Verity Pane on .

Partially successful.

Given CATI is an order of magnitude more expensive, and is accepted as skewing the survey towards elderly clients, a 4/5th reduction in CASI numbers at...
CDDA claims 2020-2021
Request to Department of Veterans' Affairs by Alan ASHMORE. Annotated by Verity Pane on .

Successful.

Why is Veterans' Affairs sending DVA Secure Emails to Right to Know, which is for FOIs not involving personal information. This FOI made no request f...
Act of Grace Payments 2020-2021
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore,   Please find attached document in relation to your below request for information.   If you have any questions, please contac...
High Impact Error Rate
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good morning Mr Ashmore,   Thank you for your time on the phone just now.   As discussed I am re-sending this decision of 29 November 2021 to t...
Complements and Complaint numbers 2020-2021
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Good afternoon Mr Ashmore,   Please see enclosed decision and documentation in relation to your request LEX 46551.   Kind Regards Jessy (Pos...
All Contract Medical Advisers to DVA per Professional Category
Response by Department of Veterans' Affairs to Rodney Kenneth Parnell on .

Successful.

Dear Mr Parnell,   Thank you for your FOI request to the Department seeking the following (revised on 22 October 2020):   “…the total number o...
VEA SECT17 Policy Document
Response by Department of Veterans' Affairs to Geoff Shafran on .

Successful.

Dear Mr Shafran,   Please see attached the Statement of Reasons for your Internal Review 38980. Please note that additional links to CLIK’s releva...
Gifts Register and Official Hospitality Expenditures for FY19/20
Response by Department of Veterans' Affairs to Julie on .

Partially successful.

Dear Julie,   Internal review – 39750   Please find attached a Statement of Reasons and two (2) further documents identified as falling within...
High Impact Error Rate
Response by Department of Veterans' Affairs to Alan ASHMORE on .

Successful.

Dear Mr Ashmore   FOI 44443 – Statement of Reasons and Release of Document   Please find attached the Statement of Reasons and document in resp...
Management of Claims relating to Sexual or other Forms of Abuse
Response by Department of Veterans' Affairs to Trent Morrison-Francis on .

Successful.

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