***Important message***

Thank you for your email.

Your email has been received by National Information Access Processing
Team within the Department of Veterans’ Affairs.

Please note that we only action and respond to access requests made under
the following Acts:

·         Freedom of Information Act 1982 (the FOI Act)

·         Privacy Act 1988

·         [1]Safety, Rehabilitation and Compensation (Defence-related
Claims) Act 1988

·         [2]Military Rehabilitation and Compensation Act 2004.

If your email is a request for documents under the FOI Act, we will
contact you within 14 days to acknowledge your request. Please do not send
duplicate emails as this may cause delays in response time-frames.

We are committed to processing all requests as quickly as possible. We
will contact you if there are any delays and if more time is needed to
finalise your request. Further information will be provided to you when
the Department responds to your request.

For more information about Information Access please visit the
Department’s website at [3]Freedom of information | Department of
Veterans' Affairs (dva.gov.au)

For more information about Freedom of Information generally, please visit
the Office of the Australian Information Commissioner’s website at
[4]Freedom of information — OAIC

Important note: For matters not relating to Information Access, please
refer to the ‘Contact us’ page on the Department’s website at [5]Contact
us | Department of Veterans' Affairs (dva.gov.au)

Thank you.

National Information Access Processing Team

Client Access and Rehabilitation Branch

Department of Veterans’ Affairs

References

Visible links
1. https://www.legislation.gov.au/Series/C1...
2. https://www.legislation.gov.au/Series/C2...
3. https://www.dva.gov.au/about-us/overview...
4. https://www.oaic.gov.au/freedom-of-infor...
5. https://www.dva.gov.au/about-dva/contact...

Dear Mr Davis,

Freedom of Information Request: FOI 43794

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 June 2021 and
was made in the following terms:

“…Please provide a copy of the full copy of “ Management of Claims
relating to Sexual or other Forms of Abuse” Procedures as detailed in the
CILK arrival 
[1]https://clik.dva.gov.au/compensation-and...

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 July 2021.

When the processing period may be extended or suspended

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [2]https://www.oaic.gov.au/.

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[3]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

If you have any questions, please contact us using the following details:

Post:            Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA   ACT   2601

Facsimile:    (02) 6289 6337

Email:           [4][email address]

Yours sincerely,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

9 June 2021

show quoted sections

Dear Mr Davis,

I refer to your FOI matter 43794.

I note that the Department has processed a request for this document
previously and it is listed on the Department’s [1]FOI Disclosure log at
entry 130.

Would you be interested in receiving a copy of that document to see if it
satisfies your current request?

Kind regards,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

Department of Veterans’ Affairs

t 1800 555 254 | e [2][email address] | [3]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[4]cid:image001.png@01D0027A.1DAB84F0

P Please consider the environment before printing this email

From: INFORMATION.LAW
Sent: Wednesday, 9 June 2021 1:55 PM
To: '[FOI #7407 email]'
Cc: INFORMATION.LAW
Subject: Acknowledgement of your FOI request 43794 [SEC=OFFICIAL]

Dear Mr Davis,

Freedom of Information Request: FOI 43794

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 June 2021 and
was made in the following terms:

“…Please provide a copy of the full copy of “ Management of Claims
relating to Sexual or other Forms of Abuse” Procedures as detailed in the
CILK arrival
[5]https://clik.dva.gov.au/compensation-and...

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 July 2021.

When the processing period may be extended or suspended

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [6]https://www.oaic.gov.au/.

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[7]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

If you have any questions, please contact us using the following details:

Post: Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA ACT 2601

Facsimile: (02) 6289 6337

Email: [8][email address]

Yours sincerely,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

9 June 2021

show quoted sections

Dear Mr Davis,

I note that I have not received a response to me email dated 5 July 2021.

Please find attached the Department’s response to FOI 43794.

Kind regards,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

Department of Veterans’ Affairs

t 1800 555 254 | e [1][email address] | [2]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[3]cid:image001.png@01D0027A.1DAB84F0

P Please consider the environment before printing this email

From: INFORMATION.LAW
Sent: Monday, 5 July 2021 9:59 AM
To: '[FOI #7407 email]'
Cc: INFORMATION.LAW
Subject: Document on Disclosure Log related to FOI request 43794
[SEC=OFFICIAL]

Dear Mr Davis,

I refer to your FOI matter 43794.

I note that the Department has processed a request for this document
previously and it is listed on the Department’s [4]FOI Disclosure log at
entry 130.

Would you be interested in receiving a copy of that document to see if it
satisfies your current request?

Kind regards,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

Department of Veterans’ Affairs

t 1800 555 254 | e [5][email address] | [6]www.dva.gov.au

p GPO Box 9998, Canberra ACT 2601

[7]cid:image001.png@01D0027A.1DAB84F0

P Please consider the environment before printing this email

From: INFORMATION.LAW
Sent: Wednesday, 9 June 2021 1:55 PM
To: '[FOI #7407 email]'
Cc: INFORMATION.LAW
Subject: Acknowledgement of your FOI request 43794 [SEC=OFFICIAL]

Dear Mr Davis,

Freedom of Information Request: FOI 43794

I refer to your request for access to documents held by the Department of
Veterans’ Affairs (Department) under the Freedom of Information Act 1982
(FOI Act). Your request was received by the Department on 9 June 2021 and
was made in the following terms:

“…Please provide a copy of the full copy of “ Management of Claims
relating to Sexual or other Forms of Abuse” Procedures as detailed in the
CILK arrival
[8]https://clik.dva.gov.au/compensation-and...

In accordance with section 15(5)(b) of the FOI Act, the due date for a
decision on your request is 9 July 2021.

When the processing period may be extended or suspended

The current due date may be extended by up to 30 days if agreed by you
(section 15AA of the FOI Act). Also, the due date may be extended by an
additional 30 days in each instance, if your request is considered
voluminous or complex (section 15AB of the FOI Act) or if the Department
is required to undertake a third party consultation (sections 26A, 27 or
27A of the FOI Act). If any of these extensions apply, the Department will
notify you.

We will write again when the Department has more information. Further
information on FOI processing can be found at the website of the Office of
the Australian Information Commissioner at [9]https://www.oaic.gov.au/.

Publication of documents

Please note that information released under the FOI Act may later be
published online on our disclosure log at
[10]https://www.dva.gov.au/about-dva/freedom...
subject to certain exceptions, such as if the documents relate to your own
personal information. The Department will advise you in its decision
whether details of your request will be published on the disclosure log or
not.

Contacting us about your request

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

If you have any questions, please contact us using the following details:

Post: Information Law Section, Legal Services & Audit Branch

GPO Box 9998 CANBERRA ACT 2601

Facsimile: (02) 6289 6337

Email: [11][email address]

Yours sincerely,

Famida (Position Number 62212449)

Information Access Officer

Information Law Section

Legal Services and Audit Branch

9 June 2021

show quoted sections

This is the mail system at host righttoknow.org.au.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<[email address]>: Host or domain name not found. Name service error
for name=dva.gov.au type=MX: Host not found, try again