Good afternoon Mr Ashmore,

I am writing in relation to LEX 46551.

You have requested the following information from the department:

“As DVA changed the way they report their complaints and complements in
their Annual Report I am seeking the total number of complaints and
complements for the 2020-2021 financial year.”

In completing your request, I would like to issue the information to you
administratively and enclose the following table which encompasses the
data you are seeking.

If you are satisfied with this response I would be grateful if you would
agree in writing to withdraw your request for LEX 46551 by Thursday 25
November, COB.

If you would prefer for the requested information to be issued under the
FOI Act, I will endeavour to have a decision to you as soon as possible.

1 2021
July YTD 2020
Feedback* 2020  Monthly Monthly
- 30 Average Average
June
2021
Complaints 2642 237 203
Compliments 850 59 92
Suggestions 305 35 19
Other 328 38 22
Total 4125 369 336

* Feedback data is current as at 27/9/2021

Kind Regards

Jessy (Position Number 62320730)

Information Access Officer

Information Law | Legal Services and Audit Branch

Department of Veterans’ Affairs

P: 1800 555 254 | E: [1][email address] | [2]www.dva.gov.au

M: GPO Box 9998, Canberra ACT 2601

[3]cid:image001.png@01D0027A.1DAB84F0

References

Visible links
1. mailto:[email address]
2. http://www.dva.gov.au/

Good afternoon Mr Ashmore,

Please see enclosed decision and documentation in relation to your request
LEX 46551.

Kind Regards

Jessy (Position No. 62320730)

Information Access Officer

Information Law | Legal Services and Audit Branch

Department of Veterans’ Affairs

P: 1800 555 254 | E: [1][email address]

M: GPO Box 9998, Canberra ACT 2601

[2]cid:image001.png@01D0027A.1DAB84F0

References

Visible links
1. mailto:[email address]