OFFICIAL

Our ref: FOI-2024-80034

Dear Lex,

Freedom of Information request – Acknowledgment

I acknowledge receipt of your email dated 21 October 2024 to the Office of
the Commonwealth Ombudsman (the Office), in which you requested access to
documents under the Freedom of Information Act 1982 (FOI Act). Your
request for documents was in the following terms:

“On 21 October 2024, Iain Anderson, the Commonwealth Ombudsman, gave a
keynote address for the 2024 complaint handling forum.

Under the Freedom of Information Act 1982 (Cth), I request access to the
keynote address delivered by Iain Anderson on 21 October 2024.

For the purposes of the Freedom of Information Act 1982 (Cth), the concept
of a document extends to traditional documents, as well as digital
documents, audio recordings and video recordings. If a documentary copy of
the address does not exist but a recording of the address exists, please
grant access to the video or audio recording.”

Timeframes

The FOI Act requires us to provide notice of a decision on your request
within 30 days from the date we received a valid FOI request. Therefore, a
decision for your request will be provided to you on or before 20 November
2024. This 30-day period may be extended if we need to consult third
parties, or for other reasons. We will let you know if this happens.

If you have any questions, you may contact me via email at
[1][email address]

Kind regards,

Laura

Legal Officer

Defence, Investigations, ACT & Legal Branch
1300 362 072

[2]A black and white logo [3][email address]
Description automatically
generated [4]ombudsman.gov.au

Level 5, 14 Childers St Canberra ACT 2600
The Office of the Commonwealth Ombudsman acknowledges the Traditional
Owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to Elders past and
present.

Artwork by Kevin Bynder, Whadjuk Nyungar Badimia Yamatji Artist.

The Office of the Commonwealth Ombudsman acknowledges the traditional
owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to elders past and
present.
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References

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3. mailto:[email address]
4. http://www.ombudsman.gov.au/

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