Complaint handling forum 2024
Dear Commonwealth Ombudsman,
On 21 October 2024, Iain Anderson, the Commonwealth Ombudsman, gave a keynote address for the 2024 complaint handling forum.
Under the Freedom of Information Act 1982 (Cth), I request access to the keynote address delivered by Iain Anderson on 21 October 2024.
For the purposes of the Freedom of Information Act 1982 (Cth), the concept of a document extends to traditional documents, as well as digital documents, audio recordings and video recordings. If a documentary copy of the address does not exist but a recording of the address exists, please grant access to the video or audio recording.
Yours faithfully,
Lex
OFFICIAL
Our ref: FOI-2024-80034
Dear Lex,
Freedom of Information request – Acknowledgment
I acknowledge receipt of your email dated 21 October 2024 to the Office of
the Commonwealth Ombudsman (the Office), in which you requested access to
documents under the Freedom of Information Act 1982 (FOI Act). Your
request for documents was in the following terms:
“On 21 October 2024, Iain Anderson, the Commonwealth Ombudsman, gave a
keynote address for the 2024 complaint handling forum.
Under the Freedom of Information Act 1982 (Cth), I request access to the
keynote address delivered by Iain Anderson on 21 October 2024.
For the purposes of the Freedom of Information Act 1982 (Cth), the concept
of a document extends to traditional documents, as well as digital
documents, audio recordings and video recordings. If a documentary copy of
the address does not exist but a recording of the address exists, please
grant access to the video or audio recording.”
Timeframes
The FOI Act requires us to provide notice of a decision on your request
within 30 days from the date we received a valid FOI request. Therefore, a
decision for your request will be provided to you on or before 20 November
2024. This 30-day period may be extended if we need to consult third
parties, or for other reasons. We will let you know if this happens.
If you have any questions, you may contact me via email at
[1][email address]
Kind regards,
Laura
Legal Officer
Defence, Investigations, ACT & Legal Branch
1300 362 072
[2]A black and white logo [3][email address]
Description automatically
generated [4]ombudsman.gov.au
Level 5, 14 Childers St Canberra ACT 2600
The Office of the Commonwealth Ombudsman acknowledges the Traditional
Owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to Elders past and
present.
Artwork by Kevin Bynder, Whadjuk Nyungar Badimia Yamatji Artist.
The Office of the Commonwealth Ombudsman acknowledges the traditional
owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to elders past and
present.
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OFFICIAL
Dear Lex,
Please find attached:
1. Your decision letter
2. Document for release
If you have any questions, you may contact me via email at
[1][email address]
Kind regards,
Laura
Legal Officer
Defence, Investigations, ACT & Legal Branch
1300 362 072
[2]A black and white logo [3][email address]
Description automatically
generated [4]ombudsman.gov.au
Level 5, 14 Childers St Canberra ACT 2600
The Office of the Commonwealth Ombudsman acknowledges the Traditional
Owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to Elders past and
present.
Artwork by Kevin Bynder, Whadjuk Nyungar Badimia Yamatji Artist.
The Office of the Commonwealth Ombudsman acknowledges the traditional
owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to elders past and
present.
---------------------------------------------------------------------
COMMONWEALTH OMBUDSMAN - IMPORTANT CONFIDENTIALITY NOTICE
This e-mail message or an attachment to it is confidential, and it is
intended to be accessed only by the person or entity to which it is
addressed.
No use, copying or disclosure (including by further transmission) of this
message, an attachment or the content of either is permitted and any use,
copying or disclosure may be subject to legal sanctions. This message may
contain information which is:
* about an identifiable individual;
* subject to client legal privilege or other privilege; or
* subject to a statutory or other requirement of confidentiality.
If you have received this message in error, please call 1300 362 072 to
inform the sender so that future errors can be avoided.
---------------------------------------------------------------------
References
Visible links
1. mailto:[email address]
3. mailto:[email address]
4. http://www.ombudsman.gov.au/