Total quantity of complaints made about Shalom House WA
Dear WA Health and Disability Services Complaints Office,
I am requesting the total number of formal and informal complaints made about Shalom House WA in all correspondence methods e.g. phone calls, emails, online submissions, in person. Including complaints which refer to the organisation as Shalom, Shalom House, Shalom House Perth, Shalom House Kalgoorlie, Shalom House Perth WA and West Australian Shalom Group Inc.
I would also like to know the number of unique individuals who made these complaints with any anonymous complaints being considered a unique individual. I would like this number to include all complaint corresponsence received from all methods of communication, even if no follow up or investigation took place.
Kind regards,
Gabriel
Afternoon Gabriel,
Thank you for your e-mail, I have forwarded this request to our FOI
Coordinator who will be in contact with you in due course.
Regards,
Katelyn Colley
Administration Officer
Tel: (08) 6551 7620
Fax: (08) 6551 7630
Web: [1]www.hadsco.wa.gov.au
Address: PO Box B61, Perth, Western Australia, 6838
Please use this email address for all replies to this request:
[3][FOI #11581 email]
Is [4][HaDSCO request email] the wrong address for Freedom of Information
requests to WA Health and Disability Services Complaints Office? If so,
please contact us using this form:
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This request has been made by an individual using Right to Know. This
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If you find this service useful as an FOI officer, please ask your web
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Dear HADSCO Mail,
Hello, this request is long overdue and no correspondence has been received. Please provide an update.
Yours sincerely,
Gabriel
Dear WA Health and Disability Services Complaints Office,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of WA Health and Disability Services Complaints Office's handling of my FOI request 'Total quantity of complaints made about Shalom House WA'.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.righttoknow.org.au/request/t...
Yours faithfully,
Gabriel
OFFICIAL
Dear Gabriel,
Please accept my apologies as this has yet to be completed.
Could you please provide an Australian Address as required by the as
required by the Freedom of Information Act 1992 for a valid FOI Request.
We will waive any fee associated with the FOI request.
Following receipt of this I will provide you with the requested
information.
Kind regards
Kieran Beard
Manager Business Services
Business Services
Mon Tue Wed Thu Fri
Office Office Office Remote Office
Please use this email address for all replies to this request:
[3][FOI #11581 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[4]https://urldefense.com/v3/__https://www....
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
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Ben Fairless (Right to Know) left an annotation ()
In Western Australia, you need to "give an address in Australia to which notices under this Act can be sent" in order for a request to be valid. I'm going to do some research into how this works when it comes to email addresses.
Given the agency is willing to waive all charges related to the document, I would ask if it's possible for them to provide access to the document informally, that is outside of the formal FOI process.
To do this, simply send a follow up message to the authority, saying something like:
"Thank you for your email. As there is no cost for this information, would you be willing to provide it outside of the formal FOI process?"