Refund for services not provided
Good Afternoon,
I need help to get a refund from a courier company, Aramex.
Briefly;
I have an account with this company.
Several weeks ago I arranged and paid for the pick up of two packages from Adelaide for delivery in Tasmania.
I paid.
Three days after they picked up the packages I rreceived an email saying that they would not deliver the packages, too heavy ( cubic weight)
The goods were retrieved and shipped by a different company .
For more than six weeks I have attempted to get a refund from the company , without success.
Two weeks ago the funds were returned to my acct. with Aramex
I asked that they be returned to my ING bank card.
They were then withdrawn from my Aramex account, by Aramex but have not been deposited into my bank account.
I have made several calls, sent numerous emails and messages, no response, other than a request for information, to which requests I have responded, several times.
Can you help ??
Yours faithfully,
J F Walsh
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Consumer Affairs and Fair Trading
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(Monday – Friday, 10am – 4pm except public holidays) |
[2]consumer.tas.gov.au
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Dear J F Walsh,
I refer to your enquiry to Consumer, Building and Occupational Services
(CBOS) concerning the issue you are having with Aramex.
In order for CBOS to review this matter to determine whether there has
been a breach of the Australian Consumer Law (ACL) or seek their
representation, the following is required:
* your full name
* a copy of the original agreement with Aramex
* copies of the emails you refer to below between yourself and
Aramex
* your mobile phone number in case I need to contact you
Please use reference number CE/23/760.
Kind regards,
Jan Hansard | Audit and Compliance Officer (she/hers)
Consumer, Building and Occupational Services
(inc Consumer Affairs and Fair Trading)
Department of Justice
1300 654 499 | [1][email address]
[2]www.cbos.tas.gov.au
PO Box 56 Rosny Park TAS 7018
[3]Email signature block Jan 23 new
-----Original Message-----
From: Bazza <[FOI #10290 email]>
Sent: Tuesday, 9 May 2023 2:24 PM
To: Consumer Affairs <[Tasmanian Office of Consumer Affairs and Fair Trading request email]>
Subject: Right to Information request - Refund for services not provided
[You don't often get email from
[4][FOI #10290 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]
Good Afternoon,
I need help to get a refund from a courier company, Aramex.
Briefly;
I have an account with this company.
Several weeks ago I arranged and paid for the pick up of two packages from
Adelaide for delivery in Tasmania.
I paid.
Three days after they picked up the packages I rreceived an email saying
that they would not deliver the packages, too heavy ( cubic weight) The
goods were retrieved and shipped by a different company .
For more than six weeks I have attempted to get a refund from the company
, without success.
Two weeks ago the funds were returned to my acct. with Aramex I asked that
they be returned to my ING bank card.
They were then withdrawn from my Aramex account, by Aramex but have not
been deposited into my bank account.
I have made several calls, sent numerous emails and messages, no response,
other than a request for information, to which requests I have responded,
several times.
Can you help ??
Yours faithfully,
J F Walsh
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[6][FOI #10290 email]
Is [7][Tasmanian Office of Consumer Affairs and Fair Trading request email] the wrong address for Right to
Information requests to Tasmanian Office of Consumer Affairs and Fair
Trading? If so, please contact us using this form:
[8]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[9]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
--------------------------------------------------------------------------
CONFIDENTIALITY NOTICE AND DISCLAIMER
The information in this transmission may be confidential and/or protected
by legal professional privilege, and is intended only for the person or
persons to whom it is addressed. If you are not such a person, you are
warned that any disclosure, copying or dissemination of the information is
unauthorised. If you have received the transmission in error, please
immediately contact this office by telephone, fax or email, to inform us
of the error and to enable arrangements to be made for the destruction of
the transmission, or its return at our cost. No liability is accepted for
any unauthorised use of the information contained in this transmission.
References
Visible links
1. mailto:[email address]
2. http://www.cbos.tas.gov.au/
4. mailto:[FOI #10290 email]
5. https://aka.ms/LearnAboutSenderIdentific...
6. mailto:[FOI #10290 email]
7. mailto:[Tasmanian Office of Consumer Affairs and Fair Trading request email]
8. https://www.righttoknow.org.au/change_re...
9. https://www.righttoknow.org.au/help/offi...
Dear J F Walsh,
I refer to my email below and note that I have not received a reply.
I will close down your enquiry, but if you provide the requested
information at a later date then we can review your case.
Kind regards,
Jan Hansard | Audit and Compliance Officer (she/hers)
Consumer, Building and Occupational Services
(inc Consumer Affairs and Fair Trading)
Department of Justice
1300 654 499 | [1][email address]
[2]www.cbos.tas.gov.au
PO Box 56 Rosny Park TAS 7018
[3]Email signature block Jan 23 new
From: Hansard, Jan
Sent: Thursday, 11 May 2023 12:13 PM
To: [4][FOI #10290 email]
Subject: CM: RE: Right to Information request - Refund for services not
provided
Dear J F Walsh,
I refer to your enquiry to Consumer, Building and Occupational Services
(CBOS) concerning the issue you are having with Aramex.
In order for CBOS to review this matter to determine whether there has
been a breach of the Australian Consumer Law (ACL) or seek their
representation, the following is required:
* your full name
* a copy of the original agreement with Aramex
* copies of the emails you refer to below between yourself and
Aramex
* your mobile phone number in case I need to contact you
Please use reference number CE/23/760.
Kind regards,
Jan Hansard | Audit and Compliance Officer (she/hers)
Consumer, Building and Occupational Services
(inc Consumer Affairs and Fair Trading)
Department of Justice
1300 654 499 | [5][email address]
[6]www.cbos.tas.gov.au
PO Box 56 Rosny Park TAS 7018
[7]Email signature block Jan 23 new
-----Original Message-----
From: Bazza <[8][FOI #10290 email]>
Sent: Tuesday, 9 May 2023 2:24 PM
To: Consumer Affairs <[9][Tasmanian Office of Consumer Affairs and Fair Trading request email]>
Subject: Right to Information request - Refund for services not provided
[You don't often get email from
[10][FOI #10290 email]. Learn why this is
important at [11]https://aka.ms/LearnAboutSenderIdentific... ]
Good Afternoon,
I need help to get a refund from a courier company, Aramex.
Briefly;
I have an account with this company.
Several weeks ago I arranged and paid for the pick up of two packages from
Adelaide for delivery in Tasmania.
I paid.
Three days after they picked up the packages I rreceived an email saying
that they would not deliver the packages, too heavy ( cubic weight) The
goods were retrieved and shipped by a different company .
For more than six weeks I have attempted to get a refund from the company
, without success.
Two weeks ago the funds were returned to my acct. with Aramex I asked that
they be returned to my ING bank card.
They were then withdrawn from my Aramex account, by Aramex but have not
been deposited into my bank account.
I have made several calls, sent numerous emails and messages, no response,
other than a request for information, to which requests I have responded,
several times.
Can you help ??
Yours faithfully,
J F Walsh
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[12][FOI #10290 email]
Is [13][Tasmanian Office of Consumer Affairs and Fair Trading request email] the wrong address for Right to
Information requests to Tasmanian Office of Consumer Affairs and Fair
Trading? If so, please contact us using this form:
[14]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[15]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
--------------------------------------------------------------------------
CONFIDENTIALITY NOTICE AND DISCLAIMER
The information in this transmission may be confidential and/or protected
by legal professional privilege, and is intended only for the person or
persons to whom it is addressed. If you are not such a person, you are
warned that any disclosure, copying or dissemination of the information is
unauthorised. If you have received the transmission in error, please
immediately contact this office by telephone, fax or email, to inform us
of the error and to enable arrangements to be made for the destruction of
the transmission, or its return at our cost. No liability is accepted for
any unauthorised use of the information contained in this transmission.
References
Visible links
1. mailto:[email address]
2. http://www.cbos.tas.gov.au/
4. mailto:[FOI #10290 email]
5. mailto:[email address]
6. http://www.cbos.tas.gov.au/
8. mailto:[FOI #10290 email]
9. mailto:[Tasmanian Office of Consumer Affairs and Fair Trading request email]
10. mailto:[FOI #10290 email]
11. https://aka.ms/LearnAboutSenderIdentific...
12. mailto:[FOI #10290 email]
13. mailto:[Tasmanian Office of Consumer Affairs and Fair Trading request email]
14. https://www.righttoknow.org.au/change_re...
15. https://www.righttoknow.org.au/help/offi...