Job Active providers paid for breaching job seekers.
Dear Department of Employment,
Are JobActive (formerly Job Network) providers paid a fee for reporting job seekers to Centrelink for non attendance of appointments?
Yours faithfully,
Nathan Collinson
For Official Use Only
Dear Mr Collinson
Thank you for your query (below) regarding jobactive.
We understand that you are seeking information about fees paid to
jobactive Providers. Requests for information such as this can be made to
the Department of Employment’s National Customer Service Line (NCSL).
The NCSL can be reached on 1800 805 260 (free-call from land lines), or by
email at [1][email address].
On the other hand, if you are seeking access to particular documents held
by the Department of Employment, you may wish to make a Freedom of
Information (FOI) request.
FOI requests must:
· be in writing;
· state that the application is made under the FOI Act;
· provide enough information concerning the documents sought as is
reasonably necessary to enable a responsible officer of the Department to
identify them; and
· give details of how notices may be sent to you (for example, a
postal or email address).
FOI requests may be sent to the Department via email to
[2][email address], or via pre-paid post to:
Information Law Team Leader
Information Law Team
Information Law, Practice Management and Corporate Advising Branch
LOC: C12MT1-LEGAL
GPO Box 9880
CANBERRA ACT 2601
Alternatively, you may deliver your FOI request to an officer of the
Department at the address of any central or regional office of the
Department specified in a current telephone directory.
We hope this information will assist you with your query.
Kind regards
Information Law Team
Information Law, Practice Management and Corporate Advising Branch
GPO Box 9880, Canberra ACT 2601, Location C12MT1
[3][email address]
[4]www.employment.gov.au
-----Original Message-----
From: Nathan Collinson
[mailto:[FOI #1958 email]]
Sent: Monday, 23 May 2016 6:46 AM
To: Employment - FOI
Subject: Freedom of Information request - Job Active providers paid for
breaching job seekers.
Dear Department of Employment,
Are JobActive (formerly Job Network) providers paid a fee for reporting
job seekers to Centrelink for non attendance of appointments?
Yours faithfully,
Nathan Collinson
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Ben Fairless left an annotation ()
Put simply, the FOI Act only covers documents, not questions, which is why they’ve referred you to the National Customer Service Line in the first place. They may well be able to provide you with the information you require informally without having to go through the FOI process.
The below examples would be a “valid” request under FOI, and trigger the FOI process:
“ A copy of the most current agreement which details incentives or obligations to JobActive providers for reporting Job Seekers to Centrelink”
“ A copy of the most current fees agreement between the Department and JobActive providers, specifically related to reporting non-compliant Job Seekers to Centrelink”
The above requests ask for documents that relate to your question. It’s a bit of a round about way of doing it, but that’s how the law works.