Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
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https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
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5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

hide quoted sections

Dear TSCD

 

Freedom of Information Request: Acknowledgement 

Thank you for your request of 30 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA). 

 

Scope of your request 

You have requested access to: 

 

… a complete breakdown of the APS Census results only for the Complaints
and Freedom of Information teams.

 

I request a complete breakdown of each these teams results inclusive of
the satisfaction levels with immediate supervisors and SES managers.
Well-being of staff, satisfaction with the support staff receive from
above mentioned management and any results around unacceptable behaviours
in the workplace.

 

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant). 

 

Processing timeframes 

A 30-day statutory period for processing your request commenced from 31
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, have received a decision from us by 29 September
2024. I note this time has lapsed and as a result your request is taken to
be a ‘deemed’ refusal under section 15AC of the FOI Act. I apologise for
the delay and advise that we are working to finalise your request as
quickly as possible

 

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.  

 

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.  

If you have any concerns about the publication of information you have
requested, please contact us.

 

Further help 

Please contact us at [1][NDIA request email] if you have any questions or need
help. 

 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact. 

 

Kind regards 

 

Carolyn (CJW205)

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [2][NDIA request email]    

 

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

 

-----Original Message-----
From: TSCD <[FOI #11970 email]>
Sent: Friday, August 30, 2024 11:32 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - APS Census Outcomes

 

[You don't often get email from
[6][FOI #11970 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency

 

I request under the Freedom of Information Act 1982 a complete breakdown
of the APS Census results only for the Complaints and Freedom of
Information teams.

 

I request a complete breakdown of each these teams results inclusive of
the satisfaction levels with immediate supervisors and SES managers.
Well-being of staff, satisfaction with the support staff receive from
above mentioned management and any results around unacceptable behaviours
in the workplace.

 

Yours faithfully,

 

TSCD

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[8][FOI #11970 email]

 

Is [9][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[10]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[11]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #11970 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #11970 email]
9. mailto:[NDIA request email]
10. https://www.righttoknow.org.au/change_re...
11. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear TSCD

 

Thank you for your request for information. 

 

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know. 

 

Please contact us at [1][NDIA request email] if you have any questions or
require help. 

 

Thank you. 

 

Kind regards

 

Carolyn (CJW205)

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [2][NDIA request email]   

 

[3]NDIA logo 

[4]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[5]Aboriginal and Torres Strait Islander flags graphic 

 

-----Original Message-----
From: TSCD <[FOI #11970 email]>
Sent: Wednesday, 6 November 2024 10:32 AM
To: foi <[NDIA request email]>
Subject: Re: FOI-3 24/25-0274 – Your request for information –
Acknowledgement [SEC=OFFICIAL]

 

[You don't often get email from
[6][FOI #11970 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear foi,

 

 

 

Still waiting.

 

 

 

Yours sincerely,

 

 

 

TSCD

 

 

 

-----Original Message-----

 

 

 

Dear TSCD

 

 

 

 

 

 

 

Freedom of Information Request: Acknowledgement

 

 

 

Thank you for your request of 30 August 2024, made under the Freedom of

 

Information Act 1982 (FOI Act), for copies of documents held by the

 

National Disability Insurance Agency (NDIA).

 

 

 

 

 

 

 

Scope of your request

 

 

 

You have requested access to:

 

 

 

 

 

 

 

… a complete breakdown of the APS Census results only for the Complaints

 

and Freedom of Information teams.

 

 

 

 

 

 

 

I request a complete breakdown of each these teams results inclusive of

 

the satisfaction levels with immediate supervisors and SES managers.

 

Well-being of staff, satisfaction with the support staff receive from

 

above mentioned management and any results around unacceptable behaviours

 

in the workplace.

 

 

 

 

 

 

 

Unless you advise otherwise, we will take it that you agree to the names

 

and contact details of NDIA staff being excluded from the scope of your

 

request (that is, the information will be treated as irrelevant).

 

 

 

 

 

 

 

Processing timeframes

 

 

 

A 30-day statutory period for processing your request commenced from 31

 

August 2024, in accordance with section 15(5)(b) of the FOI Act. You

 

should, therefore, have received a decision from us by 29 September

 

2024. I note this time has lapsed and as a result your request is taken to

 

be a ‘deemed’ refusal under section 15AC of the FOI Act. I apologise for

 

the delay and advise that we are working to finalise your request as

 

quickly as possible

 

 

 

 

 

 

 

Charges

 

 

 

We may apply a processing charge to your request and will advise you as

 

soon as practicable if a charge is payable.

 

 

 

 

 

 

 

Disclosure Log

 

 

 

Information released under the FOI Act may be published on the NDIA’s

 

disclosure log located on our website, subject to certain exceptions.

 

 

 

If you have any concerns about the publication of information you have

 

requested, please contact us.

 

 

 

 

 

 

 

Further help

 

 

 

Please contact us at [1][NDIA request email] if you have any questions or
need

 

help.

 

 

 

 

 

 

 

We will contact you using the email address you provided. Please advise if

 

you would prefer us to use an alternative means of contact.

 

 

 

 

 

 

 

Kind regards

 

 

 

 

 

 

 

Carolyn (CJW205)

 

 

 

Senior FOI Officer

 

 

 

Complaints Management & FOI Branch

 

 

 

General Counsel Division

 

 

 

National Disability Insurance Agency

 

 

 

E [2][NDIA request email]    

 

 

 

 

 

 

 

[3]NDIA logo

 

 

 

[4]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[8][FOI #11970 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[9]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #11970 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #11970 email]
9. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear TSCD

 

Your request to access the document was refused. This means that you will
not receive a copy of the document.

 

If you do not agree with the decision, the FOI Act gives you the right to
apply to the Office of the Australian Information Commissioner (OAIC) to
seek a review.

 

If you wish to have the decision reviewed by the OAIC, you may apply for
the review, in writing, or by using the online merits review form
available on the OAIC’s website at [1]www.oaic.gov.au, within 60 days of
receipt of the decision letter.

 

Applications for review can be lodged with the OAIC in the following ways:

 

Online: [2]www.oaic.gov.au

Post: GPO Box 5218, Sydney NSW 2001

Email: [3][email address]

Phone: 1300 363 992 (local call charge)

 

Please contact us at [4][NDIA request email] if you have any further
questions. 

 

Kind regards

 

Freedom of Information Team

Complaints Management and FOI Branch

National Disability Insurance Agency

E [5][NDIA request email]

 

[6]NDIA logo

[7]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[8]Aboriginal and Torres Strait Islander flags graphic

 

 

 

-----Original Message-----

From: TSCD <[9][FOI #11970 email]>

Sent: Wednesday, 13 November 2024 5:59 PM

To: foi <[10][NDIA request email]>

Subject: Re: FOI-2 24/25-0274 – Your request for information –
Notification of Decision [SEC=OFFICIAL]

 

Dear foi,

 

 

 

I appreciate Caroline and Kylie’s efforts however your letter stated you
identified one document. There is no document attached.

 

 

 

Yours sincerely,

 

 

 

TSCD

 

 

 

-----Original Message-----

 

 

 

Dear TSCD

 

 

 

 

 

 

 

Thank you for your request for information. 

 

 

 

 

 

 

 

Please find attached correspondence in relation to your request.  If you

 

require this in a different format, please let us know. 

 

 

 

 

 

 

 

Please contact us at [1][NDIA request email] if you have any questions or

 

require help. 

 

 

 

 

 

 

 

Thank you. 

 

 

 

 

 

 

 

Kind regards

 

 

 

 

 

 

 

Carolyn (CJW205)

 

 

 

Senior FOI Officer 

 

 

 

Complaints Management & FOI Branch  

 

 

 

General Counsel Division 

 

 

 

National Disability Insurance Agency 

 

 

 

E [2][NDIA request email]   

 

 

 

 

 

 

 

[3]NDIA logo 

 

 

 

[4]LGBTIQA+ rainbow graphic 

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging. 

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic 

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[11][FOI #11970 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[12]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. http://www.oaic.gov.au/
2. http://www.oaic.gov.au/
3. mailto:[email address]
4. mailto:[NDIA request email]
5. mailto:[NDIA request email]
9. mailto:[FOI #11970 email]
10. mailto:[NDIA request email]
11. mailto:[FOI #11970 email]
12. https://www.righttoknow.org.au/help/offi...

hide quoted sections