APS Census Outcomes
TSCD made this Freedom of Information request to National Disability Insurance Agency
Dear National Disability Insurance Agency
I request under the Freedom of Information Act 1982 a complete breakdown of the APS Census results only for the Complaints and Freedom of Information teams.
I request a complete breakdown of each these teams results inclusive of the satisfaction levels with immediate supervisors and SES managers. Well-being of staff, satisfaction with the support staff receive from above mentioned management and any results around unacceptable behaviours in the workplace.
Yours faithfully,
TSCD
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:
* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers
Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]
Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear TSCD
Freedom of Information Request: Acknowledgement
Thank you for your request of 30 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your request
You have requested access to:
… a complete breakdown of the APS Census results only for the Complaints
and Freedom of Information teams.
I request a complete breakdown of each these teams results inclusive of
the satisfaction levels with immediate supervisors and SES managers.
Well-being of staff, satisfaction with the support staff receive from
above mentioned management and any results around unacceptable behaviours
in the workplace.
Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).
Processing timeframes
A 30-day statutory period for processing your request commenced from 31
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, have received a decision from us by 29 September
2024. I note this time has lapsed and as a result your request is taken to
be a ‘deemed’ refusal under section 15AC of the FOI Act. I apologise for
the delay and advise that we are working to finalise your request as
quickly as possible
Charges
We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.
Disclosure Log
Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.
If you have any concerns about the publication of information you have
requested, please contact us.
Further help
Please contact us at [1][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear TSCD
Thank you for your request for information.
Please find attached correspondence in relation to your request. If you
require this in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Thank you.
Kind regards
Carolyn (CJW205)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear foi,
I appreciate Caroline and Kylie’s efforts however your letter stated you identified one document. There is no document attached.
Yours sincerely,
TSCD
Dear TSCD
Your request to access the document was refused. This means that you will
not receive a copy of the document.
If you do not agree with the decision, the FOI Act gives you the right to
apply to the Office of the Australian Information Commissioner (OAIC) to
seek a review.
If you wish to have the decision reviewed by the OAIC, you may apply for
the review, in writing, or by using the online merits review form
available on the OAIC’s website at [1]www.oaic.gov.au, within 60 days of
receipt of the decision letter.
Applications for review can be lodged with the OAIC in the following ways:
Online: [2]www.oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Email: [3][email address]
Phone: 1300 363 992 (local call charge)
Please contact us at [4][NDIA request email] if you have any further
questions.
Kind regards
Freedom of Information Team
Complaints Management and FOI Branch
National Disability Insurance Agency
E [5][NDIA request email]
[6]NDIA logo
[7]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[8]Aboriginal and Torres Strait Islander flags graphic
Emily Lacey left an annotation ()
Hi TSCD – I saw the NDIA have refused this request under s47E(d) because (they say) releasing the documents/information would undermine their complaints/feedback process and the operations of the agency. Unfortunately for you this does seem to be an accepted refusal reason on appeal to the OAIC and further to the AAT from what I can tell.
This AAT case lays it out fairly nicely, see paragraph 19. http://www6.austlii.edu.au/cgi-bin/viewd...
This is the FOI Guidelines part about it generally, and 6.105 is where it starts talking about feedback/complaints specifically https://www.oaic.gov.au/freedom-of-infor...
There were some other cases about complaints too that seem to all follow generally the same pattern. I just opened each from the list (green text) and then pressed “Control+F" (or "Command+F" on a Mac) to search for the word “complaint” to see if the case might be relevant. Seems to be more AIC cases about it than AAT cases (those one get a bit more complex).
All of these listed in these searches should be related to FOI Act s47E refusals.
Australian Information Commissioner cases https://www.lawcite.org/cgi-bin/LawCite?...
AAT cases https://www.lawcite.org/cgi-bin/LawCite?...
I hope that is all of some help to you.