A complete list of "AAT Case Management Guide" document titles.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following information:
[ START SCOPE OF REQUEST ]
1. A complete list of all "AAT Case Management Guide" documents held by the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".
2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads: "Attachment B: AAT Case Management Guides Topic List").
[ END SCOPE OF REQUEST ]
I look forward to your response.
Kind regards,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
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Should you have a query unrelated to FOI, please contact the Agency by
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Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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IMPORTANT: This e-mail is for the use of the intended recipient only and
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7. mailto:[NDIA request email]
mailto:[NDIA request email]
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9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
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11. mailto:[NDIA request email]
Dear National Disability Insurance Agency,
You only have until Monday to process this request within the 30 day initial processing deadline. If you require an extension of time, please ask me for one in accordance with the FOI Act, so that my internal review rights are preserved.
Kind regards,
Emily Lacey
Dear Emily Lacey,
Freedom of Information Request: Acknowledgement and Extension of time
Thank you for your request of 01 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your request
You have requested access to:
"1. A complete list of all "AAT Case Management Guide" documents held by
the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".
2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads:
"Attachment B: AAT Case Management Guides Topic List").”
Processing timeframes
A 30-day statutory period for processing your request commenced from 02
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 31 August 2024.
Irrelevant information
Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?
Extension of time under section 15AA of the FOI Act
We’re sorry it is taking us longer than expected to process your
request.
We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 30
September 2024.
Please let us know whether you agree by 31 August 2024.
If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.
Disclosure Log
Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.
If you have any concerns about the publication of information you have
requested, please contact us.
Further help
Please contact us at [2][NDIA request email] if you have any questions or need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind Regards
Patrick (PHO293)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [3][NDIA request email]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[6]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey [7][FOI #11821 email]
Sent: Thursday, August 1, 2024 1:46 PM
To: foi [8][NDIA request email]
Subject: Freedom of Information request - A complete list of "AAT Case
Management Guide" document titles.
[You don't often get email from
[9][FOI #11821 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following information:
[ START SCOPE OF REQUEST ]
1. A complete list of all "AAT Case Management Guide" documents held by
the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".
2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads:
"Attachment B: AAT Case Management Guides Topic List").
[ END SCOPE OF REQUEST ]
I look forward to your response.
Kind regards,
Emily Lacey
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[11][FOI #11821 email]
Is [12][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:
[13]https://aus01.safelinks.protection.outlo...
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[14]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
3. mailto:[NDIA request email]
7. mailto:[FOI #11821 email]
8. mailto:[NDIA request email]
9. mailto:[FOI #11821 email]
10. https://aka.ms/LearnAboutSenderIdentific...
11. mailto:[FOI #11821 email]
12. mailto:[NDIA request email]
13. https://www.righttoknow.org.au/change_re...
14. https://www.righttoknow.org.au/help/offi...
Dear Patrick,
I give my consent for a 30 day extension on this request, but I’d really like to receive it sooner than that.
Many thanks,
Emily Lacey
Dear Emily Lacy,
Thank you for consenting to a 30-day extension of time to complete your
application.
We appreciate your patience and will endeavour to complete your
application as soon as possible.
Kind Regards
Patrick (PHO293)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey <[5][FOI #11821 email]>
Sent: Friday, August 30, 2024 12:26 AM
To: foi <[6][NDIA request email]>
Subject: Re: FOI-3 24/25-0142 - Freedom of Information - Acknowledgment
and extension of time [SEC=OFFICIAL]
[You don't often get email from
[7][FOI #11821 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Patrick,
I give my consent for a 30 day extension on this request, but I’d really
like to receive it sooner than that.
Many thanks,
Emily Lacey
-----Original Message-----
Dear Emily Lacey,
Freedom of Information Request: Acknowledgement and Extension of time
Thank you for your request of 01 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your request
You have requested access to:
"1. A complete list of all "AAT Case Management Guide" documents held by
the NDIA. Please include the follow details for each item:
- Document title.
- File name.
- Date published/created.
- Version number.
- Whether it is "APPROVED" or "DRAFT".
2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads:
"Attachment B: AAT Case Management Guides Topic List").”
Processing timeframes
A 30-day statutory period for processing your request commenced from 02
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 31 August 2024.
Irrelevant information
Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the
surnames and
contact details of NDIA staff are irrelevant to your request?
Extension of time under section 15AA of the FOI Act
We’re sorry it is taking us longer than expected to process your
request.
We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 30
September 2024.
Please let us know whether you agree by 31 August 2024.
If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.
Disclosure Log
Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.
If you have any concerns about the publication of information you have
requested, please contact us.
Further help
Please contact us at [2][NDIA request email] if you have any questions or
need
help.
We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind Regards
Patrick (PHO293)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [3][NDIA request email]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[6]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[9][FOI #11821 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[10]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11821 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11821 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #11821 email]
10. https://www.righttoknow.org.au/help/offi...
Dear Patrick,
Just a reminder that the agreed extension for this request ends on Monday the 30th – will I receive the requested information before then?
Kind regards,
Emily Lacey
Dear Patrick,
Is today a good day and I will be getting a list of the AAT Case Management Guides, or are we both joining Garfield’s I Hate Mondays club?
Kind regards,
Emily Lacey
Dear FOI,
I know you'd probably all prefer not to provide another list of titles for me (and others) make requests from, but I really would like it (sorry)!
This request is now overdue, and by law you should have responded. We're on day 63 since I made the request. Please respond with an update or (preferably) the document. Thank you!
Kind regards,
Emily Lacey
Dear FOI,
This request is now overdue, and by law you should have responded. We're on day 65 since I made the request. Please respond with an update or (preferably) the document. Thank you!
Kind regards,
Emily Lacey
Dear Emily Lacey
I apologise for the delay in providing a decision, we are currently
processing this application as a matter of urgency for you.
Kind regards
Patrick (PHO293)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey <[5][FOI #11821 email]>
Sent: Friday, October 4, 2024 2:35 PM
To: foi <[6][NDIA request email]>
Subject: RE: FOI-3 24/25-0142 - Freedom of Information - Acknowledgment
and extension of time [SEC=OFFICIAL]
Dear FOI,
This request is now overdue, and by law you should have responded. We're
on day 65 since I made the request. Please respond with an update or
(preferably) the document. Thank you!
Kind regards,
Emily Lacey
-----Original Message-----
Dear Emily Lacy,
Thank you for consenting to a 30-day extension of time to complete your
application.
We appreciate your patience and will endeavour to complete your
application as soon as possible.
Kind Regards
Patrick (PHO293)
Senior FOI Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #11821 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11821 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11821 email]
8. https://www.righttoknow.org.au/help/offi...
Dear Patrick,
Do you have an update on when I can expect the documents for this overdue request?
Kind regards,
Emily Lacey
Dear Patrick,
This request is 21 days overdue and you’ve had 81 days to process it. Do you please have an update on when I can expect the list? I probably should have just asked for the actual documents at this rate.
Kind regards,
Emily Lacey
Dear Emily Lacey
I again apologise for the delay in this request, we are working on
providing you with a decision as a matter of urgency.
Kind regards
Patrick (PHO293)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-----Original Message-----
From: Emily Lacey <[5][FOI #11821 email]>
Sent: Monday, 21 October 2024 8:05 PM
To: foi <[6][NDIA request email]>
Subject: RE: FOI-3 24/25-0142 - Freedom of Information - Acknowledgment
and extension of time [SEC=OFFICIAL]
Dear Patrick,
This request is 21 days overdue and you’ve had 81 days to process it. Do
you please have an update on when I can expect the list? I probably should
have just asked for the actual documents at this rate.
Kind regards,
Emily Lacey
-----Original Message-----
Dear Emily Lacey
I apologise for the delay in providing a decision, we are currently
processing this application as a matter of urgency for you.
Kind regards
Patrick (PHO293)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
National Disability Insurance Agency
E [1][NDIA request email]
[2]NDIA logo
[3]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[4]Aboriginal and Torres Strait Islander flags graphic
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[7][FOI #11821 email]
This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:
[8]https://aus01.safelinks.protection.outlo...
Please note that in some cases publication of requests and responses will
be delayed.
If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11821 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11821 email]
8. https://www.righttoknow.org.au/help/offi...