Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

show quoted sections

References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear Emily Lacey,

Freedom of Information Request: Acknowledgement and Extension of time

Thank you for your request of 01 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your request

You have requested access to:

"1. A complete list of all "AAT Case Management Guide" documents held by
the NDIA. Please include the follow details for each item:

   - Document title.

   - File name.

   - Date published/created.

   - Version number.

   - Whether it is "APPROVED" or "DRAFT".

2. An un-redacted version of FOI 23/24-0201 DOCUMENT 3 (document reads:
"Attachment B: AAT Case Management Guides Topic List").”

Processing timeframes

A 30-day statutory period for processing your request commenced from 02
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 31 August 2024.

Irrelevant information

Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?

Extension of time under section 15AA of the FOI Act

We’re sorry it is taking us longer than expected to process your
request.  

We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 30
September 2024.

Please let us know whether you agree by 31 August 2024.  

If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions. 

If you have any concerns about the publication of information you have
requested, please contact us.

Further help

Please contact us at [2][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Kind Regards

Patrick (PHO293)

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [3][NDIA request email]  

[4]NDIA logo 

[5]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[6]Aboriginal and Torres Strait Islander flags graphic 

show quoted sections

Dear Emily Lacy,

Thank you for consenting to a 30-day extension of time to complete your
application.

We appreciate your patience and will endeavour to complete your
application as soon as possible.

Kind Regards

Patrick (PHO293)

Senior FOI Officer 

Complaints Management & FOI Branch  

General Counsel Division 

National Disability Insurance Agency 

E [1][NDIA request email]  

[2]NDIA logo 

[3]LGBTIQA+ rainbow graphic 

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

[4]Aboriginal and Torres Strait Islander flags graphic 

show quoted sections

Dear Emily Lacey

I apologise for the delay in providing a decision, we are currently
processing this application as a matter of urgency for you.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]  

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

show quoted sections

Dear Emily Lacey

I again apologise for the delay in this request, we are working on
providing you with a decision as a matter of urgency.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]  

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

show quoted sections