Dear Mr Fairless

 

Your FOI request seeks access to documents related to ASIC’s decision to
no longer monitor inquiries received via ASIC’s Twitter/X page ASIC
Connect which is the Twitter/X page for ASIC’s Registry services.

 

Your request asks that ASIC consider processing the request
administratively.  Whilst we have not conducted searches for any documents
falling within the scope of your request, ASIC’s Registry Services team
have provided the below by way of explanation as to why the relevant
Twitter/X page is no longer being monitored ( as of October 2022):

 

The decision was made to no longer monitor the relevant Twitter/X page for
the following reasons:

 

•          reduced resourcing available to manage posts on social media
and the ongoing costs associated with maintaining the ASIC Connect social
media platforms

•          posts not receiving significant engagement/ low quality
engagement and benefit to customers

•          the fact that genuine enquiries could be managed by ASIC’s call
centre

•          access to all relevant information being available on the ASIC
website

 

Could you please advise whether providing the above information satisfies
your request or whether you wish to proceed with your formal FOI request
for documents.

 

Regards

 

Krystal Fung
Lawyer, FOI & Privacy

Legal Services

Australian Securities and Investments Commission

Level 7, 120 Collins Street, Melbourne, 3000

[1][email address]

[2]ASIC logo and Moneysmart logo

ASIC is committed to [3]diversity and inclusion. ASIC is a place of
belonging regardless of difference, where all individuals are accepted,
safe and affirmed.

 

 

 

-----Original Message-----

From: Ben Fairless <[4][FOI #11058 email]>

Sent: Tuesday, January 30, 2024 9:10 AM

To: FOIrequest <[5][ASIC request email]>

Subject: Freedom of Information request - Social media - no longer,
responding to queries via @ASIC_Connect

 

[You don't often get email from
[6][FOI #11058 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

EXTERNAL EMAIL: Do not click any links or open any attachments unless you
trust the sender and know the content is safe.

 

Dear Australian Securities and Investments Commission,

 

 

 

For background, the ASIC Twitter/X account has said that you’re no longer
monitoring inquiries received via that channel:
[8]https://x.com/asic_connect/status/158214...

 

 

 

My request is for documents related to this decision. I am happy to
exclude duplicates of documents/email threads and I’m also happy to
exclude the names and direct contact details of public servants and
members of the public.

 

 

 

Please let me know if there’s anything I can do to assist in narrowing
this request.

 

 

 

Please consider processing this request administratively. If you’re not
comfortable doing this, please consider it a formal FOI request.

 

 

 

Yours faithfully,

 

 

 

Ben Fairless

 

 

 

PS: This request is made in a personal capacity, and not on behalf of any
organisation.

 

 

 

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Please use this email address for all replies to this request:

 

[9][FOI #11058 email]

 

 

 

Is [10][ASIC request email] the wrong address for Freedom of Information
requests to Australian Securities and Investments Commission? If so,
please contact us using this form:

 

[11]https://www.righttoknow.org.au/change_re...

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[12]https://www.righttoknow.org.au/help/offi...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

 

 

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