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IMPORTANT INFORMATION

____________________________________________________________________________________________________________

Your email has been received by the Department of Home Affairs Freedom of
Information (FOI) Section. Please note that we will only action and
respond to FOI requests and other matters relating to the Freedom of
Information Act 1982.

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please do not send duplicate emails
as this may cause delays in processing times.

For matters not relating to the Freedom of Information Act 1982, please
refer to the information below to assist in the resolution of your
enquiry.

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

Checking your current Visa details and conditions

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal which can be accessed
[4]here.  If you do not have the necessary reference numbers to access the
VEVO portal, you should contact the office where you lodged your visa
application for further information.

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [5]here.

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here.  Please note that the Department is unable to assist you in this
regard.

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, please refer
[8]here.

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.

The FOI Section does not process these requests.

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here.

The FOI Section does not process these requests.

Superannuation – Evidence of Immigration Status

Information about accessing your superannuation after leaving Australia
can be found [11]here.

The FOI Section does not process these requests.

Changes in your situation including updating your Passport Details

If your situation has changes or is about to change, you need to tell us
because your visa might be affected.

Information can be found [12]here about how to notify the Department of a
change in your situation.

The FOI Section does not process these requests.

Duty Free concessions

Information relating to duty free concessions can be found [13]here.

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [14]here.

Thank you

Information updated 9 September 2020

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://immi.homeaffairs.gov.au/visas/al...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. https://immi.homeaffairs.gov.au/visas/al...
9. https://immi.homeaffairs.gov.au/citizens...
10. https://www.abf.gov.au/form-listing/form...
11. https://immi.homeaffairs.gov.au/entering...
12. https://immi.homeaffairs.gov.au/change-i...
13. http://www.border.gov.au/Trav/Ente/Duty-...
14. http://www.border.gov.au/about/contact/m...

hide quoted sections

OFFICIAL

In reply please quote:

FOI Request:         FA 21/05/00283

File Number:          OBJ2021/13756 

Dear Damandeep Singh

Acknowledgement of Freedom of Information Access request

I refer to your correspondence received on 5 May 2021 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

Scope of request

You have requested access to the following:

1. How many 489 Regional Visa Holders are in India?

2. What plans or steps have been taken by the Government to allow 489 Visa
holders to travel back to Australia?

3. What concessions are being given to 489 Visa Holders for fulfilment of
visa condition 8539 in lieu of COVID 19 travel restrictions imposed by the
Government?

Your request was received by the Department on 5 May 2021 and has been
allocated FOI request number FA 21/05/00283. Please include your FOI
request number in all correspondence with the Freedom of Information
Section.

Timeframe for receiving your decision

The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.

Your review rights in relation to your request are available on the
website of the Office of the Australian Information Commissioner [1]here.

Exclusion of staff details

The Department’s policy is to exclude the personal details of staff not in
the Senior Executive Service (SES), as well as the direct contact details
of SES staff, contained in documents that fall within scope of an FOI
request. If you require personal details of non-SES officers, or direct
contact details of SES staff, please inform us so the decision maker may
consider your request. Otherwise we will take it that you agree to that
information being excluded from the scope of your request.

Duplicate documents

If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if a
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exists.

Publication of document

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[2][Department of Home Affairs request email]

Regards

Stefan

Position number: 60094807

Authorised FOI Officer

Freedom of Information

---------------------------------------------------------------

Dear Department of Home Affairs,

Please let me know the following:

1. How many 489 Regional Visa Holders are in India?

2. What plans or steps have been taken by the Government to allow 489 Visa
holders to travel back to Australia?

3. What concessions are being given to 489 Visa Holders for fulfilment of
visa condition 8539 in lieu of COVID 19 travel restrictions imposed by the
Government?

Yours faithfully,

Damandeep Singh

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Please use this email address for all replies to this request:

[3][FOI #7299 email]

Is [4][Department of Home Affairs request email] the wrong address for Freedom of Information
requests to Department of Home Affairs? If so, please contact us using
this form:

[5]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[6]https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.

References

Visible links
1. https://www.oaic.gov.au/freedom-of-infor...
2. mailto:[Department of Home Affairs request email]
3. mailto:[FOI #7299 email]
4. mailto:[Department of Home Affairs request email]
5. https://www.righttoknow.org.au/change_re...
6. https://www.righttoknow.org.au/help/offi...

hide quoted sections

OFFICIAL

In reply please quote:

FOI Request: FA 21/05/00283

File Number: OBJ2021/13756

Dear Mr Singh,

I refer to your FOI request received on 05 May 2021.  

The Department has made a decision on this request. Please find attached
the decision record and any documents released under the FOI Act.  

This request has been closed in our system. 

Signed electronically

Glen

Position number 60081621

Authorised Decision Maker | Freedom of Information Section

FOI and Records Management Branch

Data Division | Strategy and Law Enforcement Group

Department of Home Affairs
OFFICIAL

Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately.  This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
 

Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited. 
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.  

Unsolicited commercial emails MUST NOT be sent to the originator of this
email.