Request for Annual Review of Community Engagement

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[1]Australian Government Department of Home Affairs logo

IMPORTANT INFORMATION

Your email has been received by the Department of Home Affairs’ (the
Department) Freedom of Information (FOI) section.

If you have lodged a request for access to documents or amendment to
information, you will receive an acknowledgement letter within 14 days.

Please see our website for more information on submitting a valid request
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References

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:

FOI Request: FA 24/11/00399

File Number: FA24/11/00399

Dear GP

Acknowledgement of Freedom of Information Access request

This letter acknowledges that on 4 November 2024 the Department of Home
Affairs (the Department) received your request to access documents held
by the Department under the Freedom of Information Act 1982 (the FOI
Act). This letter also provides important information about your request.

Scope of request

You have requested access to the following:

I would like to request the latest annual review or report that evaluates
the effectiveness of community engagement efforts by the Australian
Customs and Border Protection Service. This report should highlight
successes, challenges, and recommendations for improving engagement with
the public.

Your request has been allocated FOI request number FA 24/11/00399. Please
include your FOI request number in all correspondence with the Freedom of
Information Section.

Timeframe

The timeframe for processing a request is 30 days from the day we receive
your request, as set out in the FOI Act.

Your review rights in relation to your request are available on [1]Freedom
of information reviews | OAIC.

Fees and Charges

Charges do not apply to requests from individuals seeking access to
documents about themselves. However, a charge may apply to all other
requests for access to documents.

Charges are based on the amount of time the Department spends on your
request. Charges can range from $10 to over $1,000 depending on the
complexity and scope of your request. The Office of the Australian
Information Commissioner reported that across the public service, the
average charge notified was $335.50 in 2020-21.

If a charge applies, you will be issued with a Notice of Charge that
explains the charge and your options.

Detailed information about FOI charges that may apply to your FOI request
is available on [2]the Department’s website.

We do not provide personal details of staff or non-public facing
operational email addresses

The Department’s practice is to exclude the personal details of Government
employees, including contractors, not in the Senior Executive Service
(SES), as well as the direct contact details of SES staff, contained in
documents that fall within scope of an FOI request. If you require
personal details of non-SES officers, or direct contact details of SES
staff, please inform us so the decision maker may consider your request.
Otherwise we will take it that you agree to that information being
excluded from the scope of your request as irrelevant under section
22(1)(a)(ii) of the FOI Act. However names of staff that have previously
been released in departmental correspondence may be disclosed.

We do not provide duplicated documents

If the FOI decision-maker deems a document to be a duplicate, they will
not assess those pages as part of your FOI request. This means that if a
there is a decision to release the document to you, you will receive only
one copy, even if multiple copies of that document exist.

Publication of document

Released documents you request may be published to our website.

Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.

How to reduce or withdraw your request

Reducing the scope of your request can reduce the time and charges
associated with processing your FOI request.

To reduce or withdraw your request, contact the FOI section at
[3][ABF request email] and include your FOI request number.

Contacting the FOI Section

Should you wish to discuss your request you may contact the FOI Section at
[4][ABF request email].

Kind Regards

David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647

Privacy, FOI and Records Management Branch

Legal Group

Department of Home Affairs

E: [5][ABF request email]

Personal-Privacy
OFFICIAL: Sensitive

show quoted sections

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:

FOI Request: FA 24/11/00399

File Number: FA24/11/00399

Dear GP (Right to Know)

I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

Scope of Request

You have requested access to the following:

I would like to request the latest annual review or report that evaluates
the effectiveness of community engagement efforts by the Australian
Customs and Border Protection Service. This report should highlight
successes, challenges, and recommendations for improving engagement with
the public.

Scope Refinement

The scope of your request lists the Australian Custom and Border
Protection Service which was dissolved in 2015 and replaced with the
Australian Border Force (ABF). Please confirm you are seeking current
documents of the ABF.

The Department would like to suggest a rephrasing of your scope to be the
following:

Under the Freedom of information act, I seek the latest annual review or
report that evaluates the effectiveness of community engagement efforts by
the ABF with any recommendations for improvement.

I would also draw your attention to the Department of Home Affairs annual
report that was recently published which may be of use [1]Annual Reports
(homeaffairs.gov.au).

I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.

Power to refuse request

Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.

Request Consultation Process

Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:

· withdraw your request;

· make a revised request;

· indicate that you do not wish to revise your request.

If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.

Contact

Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[ABF request email].

Kind Regards

David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647

Privacy, FOI and Records Management Branch

Legal Group

Department of Home Affairs

E: [2][ABF request email]

Personal-Privacy
OFFICIAL: Sensitive

show quoted sections

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:

FOI Request: FA 24/11/00399

File Number: FA24/11/00399

Dear GP (Right to Know)

Freedom of Information Request

I refer to your email dated 4 November 2024 in which you requested access
to documents held by Department of Home Affairs under the Freedom of
Information Act 1982 (the FOI Act).

You specifically requested access to:

I would like to request the latest annual review or report that evaluates
the effectiveness of community engagement efforts by the Australian
Customs and Border Protection Service. This report should highlight
successes, challenges, and recommendations for improving engagement with
the public..

On 13 November 2024, Department notified you of its intention to refuse
your request due to the fact that the request does not satisfy the
requirement in section 15(2)(b) of the FOI Act, which requires you to
provide such information concerning the document you are seeking access
to, to enable the Department to be able to identify it.

In particular, Department notified you that, within 14 days of receipt of
that letter, you must advise Department that:

· you wish to make a revised request; or

· indicate that you do not wish to revise your request; or

· withdraw your request.

The 14 day period has now expired. As such, in accordance with section
24AB(7) of the FOI Act, Department considers that your request has been
withdrawn.

If you have any enquiries concerning this matter, please do not hesitate
to contact an FOI officer at [1][ABF request email].

Kind Regards

David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647

Privacy, FOI and Records Management Branch

Legal Group

Department of Home Affairs

E: [2][ABF request email]

Personal-Privacy
OFFICIAL: Sensitive

From: FOI
Sent: Wednesday, 13 November 2024 7:31 AM
To: 'GP' <[FOI #12270 email]>
Subject: CM: FA 24/11/00399 - Practical Refusal Notice - Due 27 November
2024 [SEC=OFFICIAL:Sensitive, ACCESS=Personal-Privacy]

OFFICIAL: Sensitive
Personal-Privacy

In reply please quote:

FOI Request: FA 24/11/00399

File Number: FA24/11/00399

Dear GP (Right to Know)

I refer to your email dated 4 November 2024, in which you requested access
to documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).

Scope of Request

You have requested access to the following:

I would like to request the latest annual review or report that evaluates
the effectiveness of community engagement efforts by the Australian
Customs and Border Protection Service. This report should highlight
successes, challenges, and recommendations for improving engagement with
the public.

Scope Refinement

The scope of your request lists the Australian Custom and Border
Protection Service which was dissolved in 2015 and replaced with the
Australian Border Force (ABF). Please confirm you are seeking current
documents of the ABF.

The Department would like to suggest a rephrasing of your scope to be the
following:

Under the Freedom of information act, I seek the latest annual review or
report that evaluates the effectiveness of community engagement efforts by
the ABF with any recommendations for improvement.

I would also draw your attention to the Department of Home Affairs annual
report that was recently published which may be of use [3]Annual Reports
(homeaffairs.gov.au).

I request you consider this refinements to your scope and respond to me by
close of business 27 November 2024.

Power to refuse request

Section 24 of the FOI Act provides that if the Department is satisfied
that a practical refusal reason exists in relation to a request, the
Department must undertake a consultation process with you, and if, after
that consultation process, the Department remains satisfied that the
practical refusal reason still exists, the Department may refuse to give
you access to the documents subject to the request. You have 14 days to
respond to this notice in one of the ways set out below.

Request Consultation Process

Under section 24AB(6) of the FOI Act, you have 14 days to do one of the
following:

· withdraw your request;

· make a revised request;

· indicate that you do not wish to revise your request.

If you do not do one of the three things listed above during the
consultation period (14 days), or you do not consult the contact person
listed below during this period, your request will be taken to have been
withdrawn in accordance with section 24AB(7) of the FOI Act.

Contact

Should you wish to revise your request or have any questions in relation
to this process, please do not hesitate to contact the FOI section at
[4][ABF request email].

Kind Regards

David
Team Leader – Authorised FOI Officer, Freedom of Information
Position Number 60157647

Privacy, FOI and Records Management Branch

Legal Group

Department of Home Affairs

E: [5][ABF request email]

Personal-Privacy
OFFICIAL: Sensitive

show quoted sections

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