Thank you for contacting the Freedom of Information (FOI) team in Services
Australia. 

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Timeframe For processing your request

Under the FOI Act you have a right, with limited exceptions, to access
documents the agency holds. A FOI request normally takes 30 days to
process.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Administrative release of documents   

The agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the Act.

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Dear Mr Postill,

Please find attached correspondence from Services Australia dated 1 June
2022 in relation to your request for access under the Freedom of
Information Act 1982.

Kind regards

Kristina

[1][email address]

Freedom of Information Team

LEGAL SERVICES DIVISION

[2]Title: Services Australia branding - Description: Services Australia
servicesaustralia.gov.au

Ngunnawal Country, ACT 2610

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

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References

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Dear Mr Postill

Please find attached correspondence from Services Australia dated 30 June
2022 in relation to your request for access under the Freedom of
Information Act 1982.

Yours sincerely,

Phillipa

[1][email address]

Freedom of Information Team

LEGAL SERVICES DIVISION

[2]cid:image001.jpg@01D795D4.87D68FB0

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past, present and
emerging of all Aboriginal and Torres Strait Islander nations.

This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.

show quoted sections

References

Visible links
1. mailto:[email address]