‘Personal and Environmental Circumstances Case’ questions and related Knowledge Articles.

Emily Lacey made this Freedom of Information request to National Disability Insurance Agency

4 followers

The request was successful.

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents and information:

[ START SCOPE OF REQUEST ]

1. All of the “personal and environmental circumstances case” questions and response options in PACE used for “child applicants younger than 7”.

2. All of the “personal and environmental circumstances case” questions and response options in PACE used for “applicants 7 to 14 years”.

3. All of the “personal and environmental circumstances case” questions and response options in PACE used for “applicants over 15”.

4. Article “Early childhood – Overview – Personal Environmental Circumstances (PEC) including Capacity Building questions”.

5. Article “Early childhood – How to complete the Personal Environmental Circumstances (PEC) Capacity Building questions”.

6. Article “Record Housing information”.

7. Article “Record Daily Support information”.

8. Article ”Record Carers information”.

9. Article “Record Capacity Building information”.

10. Article “Record Employment and Training information”.

11. Article “Understand Functional Capacity Supports”.

Note: Please provide the most recent version of each document, regardless of whether it is a draft or approved version.

[ END SCOPE OF REQUEST ]

I look forward to your response.

Many thanks,
Emily Lacey

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

**********************************************************************
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subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
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References

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Dear National Disability Insurance Agency,

I am writing to ask that the NDIA please make the appropriate request for an extension of time if it is required, before the 30 day decision deadline next Friday August 30th, in order to preserve my internal review rights.

I am just conscious that your decision is due in only a week and I have not received any notification regarding your search for the 11 requested documents.

Kind regards,
Emily Lacey

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Dear Emily Lacey

Freedom of Information Request: Acknowledgement

Thank you for your request of 31 July 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your request

You have requested access to:

“1. All of the “personal and environmental circumstances case” questions
and response options in PACE used for “child applicants younger than 7”.

2. All of the “personal and environmental circumstances case” questions
and response options in PACE used for “applicants 7 to 14 years”.

3. All of the “personal and environmental circumstances case” questions
and response options in PACE used for “applicants over 15”.

4. Article “Early childhood – Overview – Personal Environmental
Circumstances (PEC) including Capacity Building questions”.

5. Article “Early childhood – How to complete the Personal Environmental
Circumstances (PEC) Capacity Building questions”.

6. Article “Record Housing information”.

7. Article “Record Daily Support information”.

8. Article ”Record Carers information”.

9. Article “Record Capacity Building information”.

10. Article “Record Employment and Training information”.

11. Article “Understand Functional Capacity Supports”.

Note: Please provide the most recent version of each document, regardless
of whether it is a draft or approved version."

Processing timeframes

A 30-day statutory period for processing your request commenced from 1
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 30 August 2024.

I note below you have requested that we apply a 30-day extension on your
request. I will take the below email to mean you agree to us extending the
due date for your request under 15AA of the FOI act, making the new due
date for us to make a decision 29 September 2024.

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).

Disclosure Log

Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?

Further help

Please contact us at [2][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Patrick (PHO293)

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [3][NDIA request email]

-----Original Message-----

From: Emily Lacey <[4][FOI #11804 email]>

Sent: Friday, August 23, 2024 5:20 PM

To: foi <[5][NDIA request email]>

Subject: Re: Freedom of Information request - ‘Personal and Environmental
Circumstances Case’ questions and related Knowledge Articles.

[You don't often get email from
[6][FOI #11804 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am writing to ask that the NDIA please make the appropriate request for
an extension of time if it is required, before the 30 day decision
deadline next Friday August 30th, in order to preserve my internal review
rights.

I am just conscious that your decision is due in only a week and I have
not received any notification regarding your search for the 11 requested
documents.

Kind regards,

Emily Lacey

-----Original Message-----

Thank you for your email to the National Disability Insurance Agency

(NDIA) Freedom of Information (FOI) team.

Please note: due to a high volume of requests, our ability to respond to

you in a timely manner may be affected. We will action your request as

soon as possible and will endeavour to process your matter within the

legislative deadlines. We may need to seek your agreement to an extension

of time. We appreciate your understanding if this is required.

Participant Information

Did you know the NDIA has other ways to access the documents and

information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant

information through our National Contact Centre (NCC). For more

information about what’s available through the NCC, please contact 1800

800 110.

Please visit our [1]Access to Information webpage to find out more about

accessing information through:

* The [2]Participant Information Access (PIA) scheme

* The [3]Information Publication Scheme (IPS)

* The [4]myplace portal for participants

* The [5]myplace portal for providers

Access to Data

You can also request data and statistics. Please visit our [6]Data and

insights webpage page for further information.

If you are able to obtain your information from a source listed above, you

can withdraw your FOI request by emailing [7][NDIA request email]

Further Information

Information about how to make an FOI request can be found on our website:

[8]Freedom of Information

Should you have a query unrelated to FOI, please contact the Agency by

email at [9][email address] or via webchat at [10]ndis.gov.au.

Alternatively, you can also contact us by phoning 1800 800 110.

Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

References

Visible links

1.
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7. [20]mailto:[NDIA request email]

[21]mailto:[NDIA request email]

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11. [28]mailto:[NDIA request email]

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[29][FOI #11804 email]

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[30]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

hide quoted sections

Dear Patrick,

I actually just asked that *you* request an extension *if* you *require* it, so that *I* could consider your request for an extension extension and decide whether or not to give my permission.

I didn’t personally request you extend the deadline. The FOI Act doesn’t give applicants that power. I would certainly prefer you meet the original deadline of August 30th, and I think it’s safe to assume that all applicants would prefer their documents without delay and sooner rather than later.

I just wanted to send a reminder to help y’all out, considering the agency’s well documented history of just letting the initial 30 day deadline pass, without any notification of delay or request for additional time taking place, which then jeopardises the applicants right to internal review.

Nevertheless, I note that your email is implying that you are actually requesting an extension now, and that my reminder worked. As such, I now give my consent for an extension of 30 days until the 29th of September.

Kind regards,
Emily Lacey

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Dear Emily

I apologise for my confusion; in re-reading your email you did ask us to
make an extension request if required.

I advise that it will be required and thank you for providing consent to
the 30-day extension till 29 September 2024.

I again apologise for the delay in providing a decision.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #11804 email]>

Sent: Monday, August 26, 2024 3:44 PM

To: foi <[6][NDIA request email]>

Subject: Re: FOI 24/25-0141 – Your request for information –
Acknowledgement [SEC=OFFICIAL]

[You don't often get email from
[7][FOI #11804 email]. Learn why this is
important at [8]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Patrick,

I actually just asked that *you* request an extension *if* you *require*
it, so that *I* could consider your request for an extension extension and
decide whether or not to give my permission.

I didn’t personally request you extend the deadline. The FOI Act doesn’t
give applicants that power. I would certainly prefer you meet the original
deadline of August 30th, and I think it’s safe to assume that all
applicants would prefer their documents without delay and sooner rather
than later.

I just wanted to send a reminder to help y’all out, considering the
agency’s well documented history of just letting the initial 30 day
deadline pass, without any notification of delay or request for additional
time taking place, which then jeopardises the applicants right to internal
review.

Nevertheless, I note that your email is implying that you are actually
requesting an extension now, and that my reminder worked. As such, I now
give my consent for an extension of 30 days until the 29th of September.

Kind regards,

Emily Lacey

-----Original Message-----

Dear Emily Lacey

Freedom of Information Request: Acknowledgement

Thank you for your request of 31 July 2024, made under the Freedom of

Information Act 1982 (FOI Act), for copies of documents held by the

National Disability Insurance Agency (NDIA).

Scope of your request

You have requested access to:

“1. All of the “personal and environmental circumstances case” questions

and response options in PACE used for “child applicants younger than 7”.

2. All of the “personal and environmental circumstances case” questions

and response options in PACE used for “applicants 7 to 14 years”.

3. All of the “personal and environmental circumstances case” questions

and response options in PACE used for “applicants over 15”.

4. Article “Early childhood – Overview – Personal Environmental

Circumstances (PEC) including Capacity Building questions”.

5. Article “Early childhood – How to complete the Personal Environmental

Circumstances (PEC) Capacity Building questions”.

6. Article “Record Housing information”.

7. Article “Record Daily Support information”.

8. Article ”Record Carers information”.

9. Article “Record Capacity Building information”.

10. Article “Record Employment and Training information”.

11. Article “Understand Functional Capacity Supports”.

Note: Please provide the most recent version of each document, regardless

of whether it is a draft or approved version."

Processing timeframes

A 30-day statutory period for processing your request commenced from 1

August 2024, in accordance with section 15(5)(b) of the FOI Act. You

should, therefore, expect a decision from us by 30 August 2024.

I note below you have requested that we apply a 30-day extension on your

request. I will take the below email to mean you agree to us extending the

due date for your request under 15AA of the FOI act, making the new due

date for us to make a decision 29 September 2024.

This period may be extended if we need to consult with third parties or

for other reasons. We will advise you if this happens.

Unless you advise otherwise, we will take it that you agree to the names

and contact details of NDIA staff being excluded from the scope of your

request (that is, the information will be treated as irrelevant).

Disclosure Log

Section 22 of the FOI Act permits us to provide FOI applicants with access

to edited copies of documents with irrelevant material deleted. Can you

please contact us at [1][NDIA request email] to advise whether the
surnames and

contact details of NDIA staff are irrelevant to your request?

Further help

Please contact us at [2][NDIA request email] if you have any questions or
need

help.

We will contact you using the email address you provided. Please advise if

you would prefer us to use an alternative means of contact.

Patrick (PHO293)

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [3][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[9][FOI #11804 email]

[10]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11804 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11804 email]
8. https://aka.ms/LearnAboutSenderIdentific...
9. mailto:[FOI #11804 email]
10. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Thanks Patrick, no worries. Hopefully hear from you again soon :)

Kind regards,
Emily Lacey

Dear Patrick,

Just a reminder that the agreed extension for this request ends this Sunday the 29th – will I receive the documents before then?

Kind regards,
Emily Lacey

Dear Patrick,

This request is now overdue :(

Please get back to me with the documents.

Kind regards, 
Emily Lacey

Dear FOI,

This request is now overdue, and by law you should have responded. We're on day 64 since I made it. Please respond with an update or (preferably) the documents. Thank you!

Kind regards,
Emily Lacey

Dear FOI,

This request is now overdue, and by law you should have responded. We're on day 66 since I made it. Please respond with an update or (preferably) the documents. Thank you!

Kind regards,
Emily Lacey

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Dear Emily Lacey

I apologise for the delay in providing a decision, we are currently
processing this application as a matter of urgency for you.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #11804 email]>

Sent: Friday, October 4, 2024 2:36 PM

To: foi <[6][NDIA request email]>

Subject: RE: FOI 24/25-0141 – Your request for information –
Acknowledgement [SEC=OFFICIAL]

Dear FOI,

This request is now overdue, and by law you should have responded. We're
on day 66 since I made it. Please respond with an update or (preferably)
the documents. Thank you!

Kind regards,

Emily Lacey

-----Original Message-----

Dear Emily

I apologise for my confusion; in re-reading your email you did ask us to

make an extension request if required.

I advise that it will be required and thank you for providing consent to

the 30-day extension till 29 September 2024.

I again apologise for the delay in providing a decision.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #11804 email]

[8]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11804 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11804 email]
8. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Thank you Patrick, I appreciate the update.

Kind regards,
Emily Lacey

Dear Patrick,

Do you have an update on when I can expect the documents for this overdue request?

Kind regards,
Emily Lacey

Dear Patrick,

This request is 22 days overdue and you’ve had 82 days to process it. Do you please have an update on when I can expect the documents?

Kind regards, Emily Lacey

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Dear Emily Lacey

I again apologise for the delay in this request, we are working on
providing you with a decision as a matter of urgency.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #11804 email]>

Sent: Friday, October 11, 2024 11:02 PM

To: foi <[6][NDIA request email]>

Subject: RE: FOI 24/25-0141 – Your request for information –
Acknowledgement [SEC=OFFICIAL]

Dear Patrick,

Do you have an update on when I can expect the documents for this overdue
request?

Kind regards,

Emily Lacey

-----Original Message-----

Dear Emily Lacey

I apologise for the delay in providing a decision, we are currently

processing this application as a matter of urgency for you.

Kind regards

Patrick (PHO293)

Senior Freedom of Information Officer

Complaints Management and FOI Branch

National Disability Insurance Agency

E [1][NDIA request email]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #11804 email]

[8]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
5. mailto:[FOI #11804 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #11804 email]
8. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Patrick,

Thank you. I know you guys are a relatively small team, and you're doing your best. But I have 7 requests pending right now, and 5 of them are overdue by between 1-4 weeks and that just kinda sucks.

I hope this next week is a fruitful one for us all.

Kind regards,
Emily Lacey

Dear Patrick,

I hate to tell you something you already know, but this request is 30 days overdue and the agency has now had 90 days to process it. Do you please have an update on when I can expect the documents?

Kind regards, 
Emily Lacey

This request is 41 days overdue and the agency has had 101 days total to process it. Please provide the documents as is required by law.

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FOI 24.25 0141 Decision Notice of Decision.pdf

191K Download View as HTML
FOI 24.25 0141 Decision Documents.pdf

1.2M Download View as HTML

Dear Emily Lacey

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Patrick

Complaints Management and FOI Branch

General Counsel Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

[4]LGBTIQA+ rainbow graphic

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[6][FOI #11804 email]>

Sent: 29 October 2024 12:26

To: foi <[7][NDIA request email]>

Subject: RE: FOI 24/25-0141 – Your request for information –
Acknowledgement [SEC=OFFICIAL]

Dear Patrick,I hate to tell you something you already know, but this
request is 30 days overdue and the agency has now had 90 days to process
it. Do you please have an update on when I can expect the documents?Kind
regards, Emily Lacey-----Original Message-----Dear Emily Lacey I again
apologise for the delay in this request, we are working on providing you
with a decision as a matter of urgency. Kind regards Patrick (PHO293)
Senior Freedom of Information Officer Complaints Management and FOI Branch
National Disability Insurance Agency E [1][NDIA request email] [2]NDIA
logo [3]LGBTIQA+ rainbow graphic The NDIA acknowledges the Traditional
Custodians of Country throughout Australia and their continuing connection
to land, sea and community. We pay our respects to them and their cultures
and to Elders past, present and emerging. [4]Aboriginal and Torres Strait
Islander flags graphic
-------------------------------------------------------------------Please
use this email address for all replies to this
request:[FOI #11804 email]This request has been
made by an individual using Right to Know. This message and any reply that
you make will be published on the internet. More information on how Right
to Know works can be found
at:https://aus01.safelinks.protection.outlo...
note that in some cases publication of requests and responses will be
delayed.If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI
page.-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
4. https://intranet.ndiastaff.ndia.gov.au/h...
6. mailto:[FOI #11804 email]
7. mailto:[NDIA request email]

hide quoted sections

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