Dear Mr Fairless,

Thank you for your email.

I confirm that the department has received your request for administrative access to the following:

111.11000 Technical Peer Support (TPS)
111.11010 Service Officer role when seeking Technical Peer Support
(TPS)
111.11020 Technical Peer Support (TPS) role
111.11030 Senior Practitioner role in Technical Peer Support (TPS)
111.11040 Team Leader role in Technical Peer Support (TPS)
111.11050 Quality On Line (QOL) checking in the Smart Centre Call
Channel network

Kind regards

FOI Officer
FOI Team
Freedom of Information & Information Release Branch | Legal Services Division
Department of Human Services

-----Original Message-----
From: Ben Fairless [mailto:[FOI #916 email]]
Sent: Tuesday, 10 February 2015 2:06 PM
To: FOI.LEGAL.TEAM
Subject: Re: Freedom of Information request - Operational Information - Technical Peer Support

Dear Department of Human Services,

Can you please confirm receipt of my request? A copy of it can be found at https://www.righttoknow.org.au/request/o...

Yours faithfully,

Ben Fairless

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #916 email]

Write your response as plain text. Only send PDF documents as a last resort. Government guidelines make it clear that PDF is not an acceptable format for you to use in the delivery of government information.
https://www.righttoknow.org.au/help/offi...

The Freedom of Information Commissioner has recommended that agencies accept requests from Right to Know as valid for the purpose of s.15(2)(c) of the Freedom of Information Act. See https://www.righttoknow.org.au/assets/OA... for details of the OAIC decision.

Disclaimer: This message and any reply that you make will be automatically published on the internet. Our privacy and copyright policies:
https://www.righttoknow.org.au/help/offi...

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

********************************************************************** IMPORTANT: This e-mail is for the use of the intended recipient only and may contain information that is confidential, commercially valuable and/or subject to legal or parliamentary privilege. If you are not the intended recipient you are notified that any review, re-transmission, disclosure, dissemination or other use of, or taking of any action in reliance upon, this information is prohibited and may result in severe penalties. If you have received this e-mail in error please notify the sender immediately and delete all electronic and hard copies of this transmission together with any attachments. Please consider the environment before printing this e-mail **********************************************************************

hide quoted sections

Dear Mr Fairless,

Please see attached the following operational information:

·         111.11000 Technical Peer Support (TPS)

·         111.11010 Service Officer role when seeking Technical Peer
Support (TPS)

·         111.11020 Technical Peer Support (TPS) role

·         111.11030 Senior Practitioner role in Technical Peer Support
(TPS)

·         111.11040 Team leader role in Technical Peer Support (TPS)

·         111.11050 Quality on line (QOL) checking in the Smart Centre
Call Channel network

For your convenience, the documents have been provided to you in separate
PDFs. Unfortunately, PDF is the only form in which these documents are
currently available to the public.

If you have any queries, please email
[1][DHS request email].

FOI Officer

FOI Team

Freedom of Information & Information Release Branch | Legal Services
Division
Department of Human Services

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[email address]

hide quoted sections