Operational Information - Technical Peer Support

Ben Fairless made this Freedom of Information request to Services Australia

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Ben Fairless
Sent

Dear Department of Human Services,

Can I please be provided with the following documents from the Department's Operational Information Site:

111.11000 Technical Peer Support (TPS)
111.11010 Service Officer role when seeking Technical Peer Support (TPS)
111.11020 Technical Peer Support (TPS) role
111.11030 Senior Practitioner role in Technical Peer Support (TPS)
111.11040 Team Leader role in Technical Peer Support (TPS)
111.11050 Quality On Line (QOL) checking in the Smart Centre Call Channel network

I would appreciate the documents being provided in either HTML or Microsoft Word format, and for each policy to be attached separately (for easy of use and access).

I look forward to you processing this request under your IPS scheme. If it cannot be processed under IPS/Administrative Access, please process it as a formal Freedom of Information Act request.

Yours faithfully,

Ben Fairless

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Ben Fairless
Sent

Dear Department of Human Services,

Can you please confirm receipt of my request? A copy of it can be found at https://www.righttoknow.org.au/request/o...

Yours faithfully,

Ben Fairless

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FOI.LEGAL.TEAM,

Dear Mr Fairless,

Thank you for your email.

I confirm that the department has received your request for administrative access to the following:

111.11000 Technical Peer Support (TPS)
111.11010 Service Officer role when seeking Technical Peer Support
(TPS)
111.11020 Technical Peer Support (TPS) role
111.11030 Senior Practitioner role in Technical Peer Support (TPS)
111.11040 Team Leader role in Technical Peer Support (TPS)
111.11050 Quality On Line (QOL) checking in the Smart Centre Call
Channel network

Kind regards

FOI Officer
FOI Team
Freedom of Information & Information Release Branch | Legal Services Division
Department of Human Services

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FOI.LEGAL.TEAM,

6 Attachments

  • Attachment

    111.11000 Technical Peer Support TPS for release.pdf

    1.0M Download View as HTML

  • Attachment

    111.11010 Service Officer role when seeking Technical Peer Support TPS for release.pdf

    754K Download View as HTML

  • Attachment

    111.11020 Technical Peer Support TPS role for release.pdf

    1.4M Download View as HTML

  • Attachment

    111.11030 Senior Practitioner role in Technical Peer Support TPS for release.pdf

    281K Download View as HTML

  • Attachment

    111.11040 Team Leader role in Technical Peer Support TPS for release.pdf

    2.6M Download View as HTML

  • Attachment

    111.11050 Quality on line QOL checking in the Smart Centre Call Channel network for release.pdf

    2.9M Download View as HTML

Dear Mr Fairless,

Please see attached the following operational information:

 

·         111.11000 Technical Peer Support (TPS)

·         111.11010 Service Officer role when seeking Technical Peer
Support (TPS)

·         111.11020 Technical Peer Support (TPS) role

·         111.11030 Senior Practitioner role in Technical Peer Support
(TPS)

·         111.11040 Team leader role in Technical Peer Support (TPS)

·         111.11050 Quality on line (QOL) checking in the Smart Centre
Call Channel network

 

For your convenience, the documents have been provided to you in separate
PDFs. Unfortunately, PDF is the only form in which these documents are
currently available to the public.

If you have any queries, please email
[1][DHS request email].

 

 

FOI Officer

FOI Team

Freedom of Information & Information Release Branch | Legal Services
Division
Department of Human Services

 

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References

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