Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.  

If your email relates to an FOI application made under the Commonwealth
Freedom of Information Act 1982 (FOI Act), the Agency will respond to you
as soon as practicable. 

This email address is for applications under the FOI Act only. The Agency
is unable to respond to non-FOI related enquiries sent to this email
address. Any correspondence received that is not an information access
request will not be responded to or forwarded.  

If you are seeking to access your personal documents, please consider
submitting your request through our [1]Participant Information Access
(PIA) web-form, which will allow the matter to be processed
administratively. 

Should you have a query unrelated to FOI, please contact us by emailing at
[2][email address] or via webchat at [3]NDIA Web Chat (ndis.gov.au).
Alternatively you can also contact us by phoning 1800 800 110. 

If you have any questions about making an FOI request, or to enquire about
a current FOI request, please email us with your phone number and a
preferred time for us to call you, and an FOI Decision Maker will call you
back. 

Kind regards 

Freedom of Information team 

Parliamentary, Ministerial & FOI Branch  

Government  

National Disability Insurance Agency 

Email: [4][NDIA request email]  

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References

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4. mailto:[NDIA request email]

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Dear Lesley

Freedom of Information Request: Acknowledgement

Thank you for your request of 23 March 2022, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your request

You have requested access to the following documents:

Has the NDIA/NDIS experienced any Salesforce service, connectivity or
access disruption, outage or failure since the original service and
support agreement was signed? If so, when and which systems/service(s)
were affected and for how long? This includes all Salesforce related APIs
and subsidiaries of Salesforce, such as Mulesoft.

Unless you advise otherwise, we will take it that you agree to the names
and contact details of NDIA staff being excluded from the scope of your
request (that is, the information will be treated as irrelevant).

Processing timeframes

A 30-day statutory period for processing your request commenced from 24
March 2022, in accordance with section 15(2A)(c) of the FOI Act. You
should, therefore, expect a decision from us by 22 April 2022.

This period may be extended if we need to consult with third parties or
for other reasons. We will advise you if this happens.

Charges

We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.

Disclosure Log

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions.

If you have any concerns about the publication of information you have
requested, please contact us.

Further help

Please contact us at [1][NDIA request email] if you have any questions or need
help.

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

hide quoted sections

Dear Lesley

Thank you for your request for information.

We are writing to seek clarification of the scope of your request.

Scope of your request

You have requested access to:

Has the NDIA/NDIS experienced any Salesforce service, connectivity or
access disruption, outage or failure since the original service and
support agreement was signed? If so, when and which systems/service(s)
were affected and for how long? This includes all Salesforce related APIs
and subsidiaries of Salesforce, such as Mulesoft.

We are seeking your clarification to assist us in providing all of the
relevant documents for your request. The line area has asked the following
questions:

1)     Does the request include planned outages or just unplanned outages?

2)     Is the information sought from the service “go live” date, or from
the original document signing date?

Next steps

Would you please provide an answer to these questions by COB Monday 4
April 2022, to allow us to continue processing your request.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

hide quoted sections

Dear Lesley

Thank you for your request for information.

Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Freedom of Information Officer

Parliamentary, Ministerial and FOI Branch

Government Division

National Disability Insurance Agency

E: [2][NDIA request email]

[3]Title: NDIS delivered by the National Disability Insurance Agency

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]

hide quoted sections