Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team. 
 
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required. 
 
Participant Information 
Did you know the NDIA has other ways to access the documents and
information that we hold? 
 
 
Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110. 
 
 
Please visit our [1]Access to Information webpage to find out more about
accessing information through: 

* The [2]Participant Information Access (PIA) scheme 
 
* The [3]Information Publication Scheme (IPS) 
 
* The [4]myplace portal for participants    
 
* The [5]myplace portal for providers 

Access to Data 
 
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information. 
 
 
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email] 
 
Further Information 
 
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information 
 
 
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110. 
 
 
Kind regards    
 
 
Freedom of Information Team  
Complaints Management & FOI Branch 
General Counsel Division  
National Disability Insurance Agency  
E [11][NDIA request email]   
   
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.  
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Dear Stuart

 

Freedom of Information Request: Acknowledgement

 

Thank you for your request of 6 February 2025, made under the Freedom of
Information Act 1982 (FOI Act), for information held by the National
Disability Insurance Agency (NDIA).

 

Scope of your Request

 

You have requested access to:

 

“…Please provide the following figures for these quarters:

• FY 2022-23 Q3 (1 Jan 2023 - 31 Mar 2023) *

• FY 2022-23 Q4 (1 Apr 2023 – 30 Jun 2023) *

• FY 2023-24 Q1 (1 July 2023 – 30 Sep 2023) *

• FY 2023-24 Q2 (1 Oct 2023 – 31 Dec 2023) *

• FY 2023-24 Q3 (1 Jan 2024 – 31 Mar 2024)

• FY 2023-24 Q4 (1 Apr 2024 – 30 Jun 2024)

• FY 2024-25 Q1 (1 July 2024 – 30 Sep 2024)

• FY 2024-25 Q2 (1 Oct 2024 – 31 Dec 2024)
* I recognise that data recording in SAP CRM was more limited than in the
current PACE system. If the specific figures requested in sub-points 2.a,
3.a-c, 5.a-e, and 6.a are unavailable for any period before January 1,
2024, those periods may be excluded from addressing those sub-points.

1. The total number of internal review requests carried over (outstanding)
from the
previous quarter.

2. The total number of internal review requests received during the
quarter; and:

a). A breakdown of those requests by reviewable decision type, as
identified by the “Item” number and “Column 1” provision description found
in Section 99(1) of the NDIS Act.

3. The total number of internal review decisions made during the quarter;
and, the number of decisions:

a). Confirming the reviewable decision (NDIS Act s100(6)(a))

b). Varying the reviewable decision (NDIS Act s100(6)(b))

c). Setting aside the reviewable decision and substituting a new decision
(NDIS Act s100(6)(c))

4. The total number of internal review requests closed without a decision
during the quarter; and, a list of reasons why this may occur.

5. The total number of internal review decisions made during the quarter;
and, the number of those decisions made:

a). Within 60 days

b). 61 to 90 days

c). 91 to 120 days

d). 121 to 160 days

e). 161 days or more

6. The total number of internal review requests still awaiting decision
(outstanding) at the end of the quarter; and, of those:

a). How many of the requests had been awaiting decision for 91 or more
days?...”

 

Processing Timeframes

 

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from 7 February 2025. This
30-day period expires on 9 March 2025.

 

The 30-day period can be extended in a number of ways, including with your
agreement.

 

Unfortunately, it is currently taking us a little longer than 30 days to
process FOI requests due to a very high volume. I am therefore seeking
your agreement to a 30-day extension of time under section 15AA of the FOI
Act. If you agree to this extension, the new due date for us to decide on
your request will be 8 April 2025.

 

If you do not agree and we are unable to process your request within the
30-day period, we will be deemed to have refused your request and you will
not have a right to seek internal review of that decision. You will,
however, retain your right to external review by the Australian
Information Commissioner.

 

Please let us know if you agree by Tuesday 11 February 2025.

Irrelevant Information

 

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

 

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

 

 

Disclosure Log

 

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

 

If you have any concerns about the publication of the documents you have
requested, please contact me.

 

Next steps

 

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

 

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

 

In the meantime, if you have any questions or need help, please contact us
at [1][NDIA request email].

 

Regards

 

Cindy – CGN062

Senior Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

 

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

From: Stuart <[FOI #12815 email]>
Sent on: Thursday, February 6, 2025 4:45:59 AM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - NDIS Internal Review
Statistics (1 Jan 2023 to 31 Dec 2024, by FY quarter)
   
Categories: Johnny; Tier 3
   

 

[You don't often get email from
[FOI #12815 email]. Learn why this is important
at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I request access to this information under the Freedom of Information Act.

Please provide the following figures for these quarters:

• FY 2022-23 Q3 (1 Jan 2023 - 31 Mar 2023) *

• FY 2022-23 Q4 (1 Apr 2023 – 30 Jun 2023) *

• FY 2023-24 Q1 (1 July 2023 – 30 Sep 2023) *

• FY 2023-24 Q2 (1 Oct 2023 – 31 Dec 2023) *

• FY 2023-24 Q3 (1 Jan 2024 – 31 Mar 2024)

• FY 2023-24 Q4 (1 Apr 2024 – 30 Jun 2024)

• FY 2024-25 Q1 (1 July 2024 – 30 Sep 2024)

• FY 2024-25 Q2 (1 Oct 2024 – 31 Dec 2024)

* I recognise that data recording in SAP CRM was more limited than in the
current PACE system. If the specific figures requested in sub-points 2.a,
3.a-c, 5.a-e, and 6.a are unavailable for any period before January 1,
2024, those periods may be excluded from addressing those sub-points.

1. The total number of internal review requests carried over (outstanding)
from the
previous quarter.

2. The total number of internal review requests received during the
quarter; and:

a). A breakdown of those requests by reviewable decision type, as
identified by the “Item” number and “Column 1” provision description found
in Section 99(1) of the NDIS Act.

3. The total number of internal review decisions made during the quarter;
and, the number of decisions:

a). Confirming the reviewable decision (NDIS Act s100(6)(a))

b). Varying the reviewable decision (NDIS Act s100(6)(b))

c). Setting aside the reviewable decision and substituting a new decision
(NDIS Act s100(6)(c))

4. The total number of internal review requests closed without a decision
during the quarter; and, a list of reasons why this may occur.

5. The total number of internal review decisions made during the quarter;
and, the number of those decisions made:

a). Within 60 days

b). 61 to 90 days

c). 91 to 120 days

d). 121 to 160 days

e). 161 days or more

6. The total number of internal review requests still awaiting decision
(outstanding) at the end of the quarter; and, of those:

a). How many of the requests had been awaiting decision for 91 or more
days?

Yours faithfully,

Stuart

 

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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
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2. mailto:[NDIA request email]

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