FOI 24/25-1238
DOCUMENT 1
The content of this document is OFFICIAL.
FOI on internal review of decisions
Data at 31/12/2024
2022-23 Q3
2022-23 Q4
2023-24 Q1
2023-24 Q2
2023-24 Q3
2023-24 Q4
2024-25 Q1
2024-25 Q2
The number of internal review requests in 
1)
progress as at the beginning of the quarter1
2,565
2,483
3,150
4,748
8,681
10,922
8,114
7,508
¹ Reworded from original request for clarity: 'The total number of internal review requests carried over (outstanding) from the previous quarter'
2022-23 Q3
2022-23 Q4
2023-24 Q1
2023-24 Q2
2023-24 Q3
2023-24 Q4
2024-25 Q1
2024-25 Q2
The total number of internal review requests 
2)
received during the quarter2
7,969
8,524
9,392
12,242
9,710
10,224
13,730
12,206
² Numbers quoted here will not reconcile to the Q2 2024-25 QRDM report as some logic changes were not applied to the QRDM.
2022-23 Q3
2022-23 Q4
2023-24 Q1
2023-24 Q2
2023-24 Q3
2023-24 Q4
2024-25 Q1
2024-25 Q2
The total number of internal review decisions 
made during the quarter; and, the number of 
8,051
7,858
7,794
8,310
7,467
13,032
14,337
13,517
decisions2:
a) Confirming the reviewable decision (NDIS Act 
s100(6)(a))
4,161
4,202
4,314
4,332
3,166
4,731
7,493
7,765
3)
b) Varying the reviewable decision (NDIS Act 
s100(6)(b)) and
c) Setting aside the reviewable decision and 
2,542
2,322
2,076
1,749
667
2,683
2,606
2,304
substituting a new decision (NDIS Act 
s100(6)(c))3
Withdrawn2,4
1,348
1,334
1,404
2,167
3,594
5,556
4,227
3,419
No outcome recorded
0
0
0
62
40
62
11
29
² Numbers quoted here will not reconcile to the Q2 2024-25 QRDM report as some logic changes were not applied to the QRDM.
³ Internal review decisions to vary or set aside have been grouped together for reporting purposes
⁴ Internal review of decision requests can be withdrawn for various reasons such as: requests recorded in error e.g. a staff member recorded an internal review when they should have recorded another type of request, withdrawal requested by a participant/affected party. Some withdrawals can also be agreed via early resolutio
The total number of internal review decisions 
made during the quarter; and, the number of 
2022-23 Q3
2022-23 Q4
2023-24 Q1
2023-24 Q2
2023-24 Q3
2023-24 Q4
2024-25 Q1
2024-25 Q2
5)
those decisions made5:
a) Within 60 days
0
0
0
0
763
1,689
5,822
6,615
b) Over 60 days6
0
0
0
0
3,076
5,271
4,106
3,431
⁵ Includes data from the PACE system only
6  Data is not available for the requested additional timeframes
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