Thank you for your email to Freedom of Information (FOI) at Australia
Post.

If your message is a request for documents under the FOI Act, that request
will be managed and answered in accordance with the Act.

Dear Mr Fairless,

Find attached correspondence for your attention.

Regards,

Freedom of Information team
Australia Post

-----Original Message-----
From: Ben Fairless <[FOI #7026 email]>
Sent: Tuesday, 19 January, 2021 10:25 PM
To: foi <[Australia Post request email]>
Subject: Freedom of Information request - Message discouraging abuse on Australia Post Telephone lines

Expecting this email? If suspicious click on the 'Report Phishing' button in Outlook. If you are using a shared mailbox, forward it to [email address]<mailto:[email address]>

Dear Australian Postal Corporation,

Background: When calling StarTrack or Australia Post customer service lines, an announcement is played which asks people to not engage in abuse on the basis of a range of factors.

Would you be able to provide the documents in relation to the decision to have this message installed on the Australia Post customer service lines?

I am happy for the names and direct contact details (but not positions) of individuals to be excluded as irrelevant under this request.

Please consider processing this request administratively (outside the FOI Act) if possible. If you are unable to do so, please consider it a formal FOI request.

Yours faithfully,

Ben Fairless

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[FOI #7026 email]

Is [Australia Post request email] the wrong address for Freedom of Information requests to Australian Postal Corporation? If so, please contact us using this form:
https://urldefense.com/v3/__https://www....

This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://urldefense.com/v3/__https://www....

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

Australia Post is committed to providing our customers with excellent service. If we can assist you in any way please telephone 13 13 18 or visit our website.

The information contained in this email communication may be proprietary, confidential or legally professionally privileged. It is intended exclusively for the individual or entity to which it is addressed. You should only read, disclose, re-transmit, copy, distribute, act in reliance on or commercialise the information if you are authorised to do so. Australia Post does not represent, warrant or guarantee that the integrity of this email communication has been maintained nor that the communication is free of errors, virus or interference.

If you are not the addressee or intended recipient please notify us by replying direct to the sender and then destroy any electronic or paper copy of this message. Any views expressed in this email communication are taken to be those of the individual sender, except where the sender specifically attributes those views to Australia Post and is authorised to do so.

Please consider the environment before printing this email.

hide quoted sections