Message discouraging abuse on Australia Post Telephone lines
Ben Fairless made this Freedom of Information request to Australian Postal Corporation
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear Australian Postal Corporation,
Background: When calling StarTrack or Australia Post customer service lines, an announcement is played which asks people to not engage in abuse on the basis of a range of factors.
Would you be able to provide the documents in relation to the decision to have this message installed on the Australia Post customer service lines?
I am happy for the names and direct contact details (but not positions) of individuals to be excluded as irrelevant under this request.
Please consider processing this request administratively (outside the FOI Act) if possible. If you are unable to do so, please consider it a formal FOI request.
Yours faithfully,
Ben Fairless
Thank you for your email to Freedom of Information (FOI) at Australia
Post.
If your message is a request for documents under the FOI Act, that request
will be managed and answered in accordance with the Act.
Dear Mr Fairless,
Find attached correspondence for your attention.
Regards,
Freedom of Information team
Australia Post
Ben Fairless left an annotation ()
I heard this message a few times and I’m curious about the process that started it off.