It is a misfortune to have had your experience but I am very surprised that you could not find information about how to make a complaint. I typed "teqsa complaints" into my favored search engine (https://www.startpage.com/do/search?quer...). My first result was for a page called "Complaints | Tertiary Education Quality and Standards Agency" (http://www.teqsa.gov.au/complaints). The page is very informative. It is to no purpose to repeat here everything on the page but a summary is useful for users.

Of course, the TEQS Agency says that a person who has a complaint should "first approach the provider". I have read, of course, that you have done this and that you did not find it helpful. The Agency next has an explanation that complaints about universities can be made to the Ombudsman in the state where the university lives. The Ombudsman has significant power to get information to investigate complaints; also the Ombudsman office will keep a record of all complaints so it is possible to see if one place is a big problem.

Also important on the TEQSA page for complaints is an explanation for what it is not possible for TEQSA to deal with because the TEQSA Act does not give them an appropriate authority.

I think that you will also be interested in the page of TEQSA called "Glossary of Terms" (http://www.teqsa.gov.au/glossary). In an explanation for the words "Australian Qualifications Framework" you can see a reference to many different documents; many of these documents I think will be relevant to your request to TEQSA. The Australian Qualifications Framework also has a website belonging to itself (http://www.aqf.edu.au). I did not look carefully on the TEQSA website but I am surprised if you cannot find each document mentioned in the glossary on the TEQSA website. If it is not on the website or the website for the Australian Qualifications Framework, or if you cannot find it somewhere else, then you could make a more specific request for the document by using the FOI Act.

"Dishonesty" and "corruption" can be available in many flavours; some are criminal. If you believe that the dishonesty that affected you was criminal, then you should make your complaint to the police or to a place like the Corruption Commission.

Now I make a comment of a different kind. I expect that the Tertiary Education Quality and Standards Agency will try to give you all the documents that you asked for but the FOI Act does not require them. The explanation is technical but useful and it is not because of hiding the information! The FOI Act says that a person cannot use the Act to obtain documents that are normally available for a fee. A print copy of the Tertiary Education Quality and Standards Act 2011 can be obtained by paying a fee ($10.00 + postage), so the FOI Act is not obliging TEQSA to send you a copy. However, you can download the Act free from Comlaw (http://www.comlaw.gov.au) at the link http://www.comlaw.gov.au/Details/C2013C0... . Some but not all of the other documents maybe are similar to this. The summary is that I think you will easily get all the information you want but by the letter of the law, not all of them can you get with FOI.

I have a last thought for today. It is maybe so that TEQSA has individual agreements with universities; I am not sure because I did not read the TEQSA Act or the Australian Qualifications Framework. But if there is an agreement with each university, then you will maybe wish to ask for a copy of that agreement.

If you need more help, you can send me a message with Right to Know.

So now I add more today, when I said before that it was a last thought ...

The link for the main document to regulate the Qualifications Framework is at the front page of the AQF website (http://www.aqf.edu.au). The page says about the document to download, "The AQF Second Edition provides the complete set of AQF policies and objectives and information about the governing and monitoring arrangements for the AQF." But remember also to read what TEQSA has no authority to investigate.

As an historical note but yet of relevance even now is to mention the university Visitor. Most universities from a tradition in Great Britain have a visitor; it is not the case with European universities. The Visitor migt be of relevance to your complaints; check your university website. Also for history it can be interesting to read the page on Wikipedia (https://en.wikipedia.org/wiki/Visitor)

Nu må jeg stoppe!