Knowledge Articles on disability evidence and eligibility.

Emily Lacey made this Freedom of Information request to National Disability Insurance Agency

3 followers

The request was successful.

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents and information:

[ START SCOPE OF REQUEST ]

1. Knowledge Article “Log an activity or internal note” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)

2. Knowledge Article “Understand eligibility reassessment referral requirements” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)

3. Knowledge Article “What evidence of disability is required?” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)

4. Knowledge Article “ Understand disability requirements” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)

5. Knowledge Article “Check treating professional details” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)

6. All “Knowledge Article - Check evidence for a decision” documents related to assessing eligibility.

Note: Please provide the most recent version of each document, regardless of whether it is a draft or approved version.

[ END SCOPE OF REQUEST ]

I look forward to your response.

Many thanks, 
Emily Lacey

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards

Freedom of Information Team

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [11][NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

hide quoted sections

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download

Dear Emily Lacey,

Freedom of Information Request: Acknowledgement

Thank you for your request of 21 September 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

“ …1. Knowledge Article “Log an activity or internal note” (Link:
[1]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

2. Knowledge Article “Understand eligibility reassessment referral
requirements” (Link:
[2]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

3. Knowledge Article “What evidence of disability is required?” (Link:
[3]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

4. Knowledge Article “ Understand disability requirements” (Link:
[4]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

5. Knowledge Article “Check treating professional details” (Link:
[5]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

6. All “Knowledge Article - Check evidence for a decision” documents
related to assessing eligibility.

Note: Please provide the most recent version of each document, regardless
of whether it is a draft or approved version…”

Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.

Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from the 22 September 2024.
This 30-day period expires on 21 October 2024.

The 30-day period can be extended in a number of ways, including with your
agreement.

Unfortunately, it may take us a little longer than 30 days to process FOI
requests. I am therefore seeking your agreement to a 15-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to decide on your request will be 05 November
2024.

If you do not agree and we are unable to process your request within the
30-day period expiring on 21 October 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.

Please let us know if you agree by Tuesday 08 October 2024.

Disclosure Log

Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.

If you have any concerns about the publication of the documents you have
requested, please contact me.

Next steps

Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.

We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us
at [6][NDIA request email].

Regards

Megan

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [7][NDIA request email]

[8]NDIA logo

[9]LGBTIQA+ rainbow graphic

[10]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----
From: Emily Lacey <[FOI #12070 email]>
Sent: Saturday, September 21, 2024 9:01 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Knowledge Articles on disability
evidence and eligibility.

[You don't often get email from
[11][FOI #12070 email]. Learn why this is
important at [12]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following documents and information:

[ START SCOPE OF REQUEST ]

1. Knowledge Article “Log an activity or internal note” (Link:
[13]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

2. Knowledge Article “Understand eligibility reassessment referral
requirements” (Link:
[14]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

3. Knowledge Article “What evidence of disability is required?” (Link:
[15]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

4. Knowledge Article “ Understand disability requirements” (Link:
[16]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

5. Knowledge Article “Check treating professional details” (Link:
[17]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

6. All “Knowledge Article - Check evidence for a decision” documents
related to assessing eligibility.

Note: Please provide the most recent version of each document, regardless
of whether it is a draft or approved version.

[ END SCOPE OF REQUEST ]

I look forward to your response.

Many thanks, 

Emily Lacey

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[18][FOI #12070 email]

Is [19][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[20]https://aus01.safelinks.protection.outlo...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[21]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

hide quoted sections

Dear Megan,

I agree for the surnames and contact details of any staff to be redacted.

Regarding an extension of time:
I do not give my consent for a 15 day extension. I understand that refusing an extension will remove my ability to apply for an internal review, but as stated by the OAIC, the expiry of the timeframe gives the applicant the right to apply for IC review of a deemed decision – it does not remove the agency’s obligation to process the request and provide the requested documents to the applicant as soon as possible.

The decision deadline remains 21 October 2024. With today's date being the 4th, this still allows you 18 days to process this request on time. I hope you are able to use this processing time productively. The agency is welcome to request an extension of time directly from the Information Commissioner if they believe it is justifiable.

Kind regards,
Emily Lacey

Dear Megan,

I didn’t receive a response after declining the 30 day extension. Can you please confirm whether this has been received and actioned appropriately? I just note that there is only 1 week left now of the initial 30 day period.

Kind regards, 
Emily Lacey

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download

Hi Emily,

Thank you for your email, I acknowledge your previous correspondence
declining our request for a 15-day extension of time under section 15AA of
the FOI Act.

Unfortunately, as mentioned in our previous email, it may take us longer
than 30 days to process your request.

We apologise for the delay; your request will soon be allocated to an
authorised FOI decision-maker.

The decision-maker may need to contact you to discuss a range of matters.

In the meantime, if you have any questions or need help, please contact us
at [1][email address].

Kind Regards

Megan

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[6][FOI #12070 email]>

Sent: Monday, October 14, 2024 11:05 PM

To: foi <[7][NDIA request email]>

Subject: Re: FOI 24/25-0368 - Your request for access to documents -
Acknowledgement & Extension of Time [SEC=OFFICIAL]

[You don't often get email from
[8][FOI #12070 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Megan,

I didn’t receive a response after declining the 30 day extension. Can you
please confirm whether this has been received and actioned appropriately?
I just note that there is only 1 week left now of the initial 30 day
period.

Kind regards, 

Emily Lacey

-----Original Message-----

Dear Emily Lacey,

Freedom of Information Request: Acknowledgement

Thank you for your request of 21 September 2024, made under the Freedom of

Information Act 1982 (FOI Act), for copies of documents held by the

National Disability Insurance Agency (NDIA).

Scope of your Request

You have requested access to:

“ …1. Knowledge Article “Log an activity or internal note” (Link:

[1][10]https://aus01.safelinks.protection.outlo...,

obtained from FOI 23.24-1405)

2. Knowledge Article “Understand eligibility reassessment referral

requirements” (Link:

[2][11]https://aus01.safelinks.protection.outlo...,

obtained from FOI 23.24-1405)

3. Knowledge Article “What evidence of disability is required?” (Link:

[3][12]https://aus01.safelinks.protection.outlo...,

obtained from FOI 23.24-1405)

4. Knowledge Article “ Understand disability requirements” (Link:

[4][13]https://aus01.safelinks.protection.outlo...,

obtained from FOI 23.24-1405)

5. Knowledge Article “Check treating professional details” (Link:

[5][14]https://aus01.safelinks.protection.outlo...,

obtained from FOI 23.24-1405)

6. All “Knowledge Article - Check evidence for a decision” documents

related to assessing eligibility.

Note: Please provide the most recent version of each document, regardless

of whether it is a draft or approved version…”

Irrelevant Information

Section 22 of the FOI Act allows an Agency to redact information from

documents if that information would reasonably be regarded as irrelevant

to a request for access.

Given the nature of your request, it does not seem that NDIA staff

members’ surnames and contact details would be relevant to you. Can you

please send me a reply email confirming that such details are irrelevant

to your request for access?

Processing Timeframes

In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory

period for processing your request commenced from the 22 September 2024.

This 30-day period expires on 21 October 2024.

The 30-day period can be extended in a number of ways, including with your

agreement.

Unfortunately, it may take us a little longer than 30 days to process FOI

requests. I am therefore seeking your agreement to a 15-day extension of

time under section 15AA of the FOI Act. If you agree to this extension,

the new due date for us to decide on your request will be 05 November

2024.

If you do not agree and we are unable to process your request within the

30-day period expiring on 21 October 2024, we will be deemed to have

refused your request and you will not have a right to seek internal review

of that decision. You will, however, retain your right to external review

by the Australian Information Commissioner.

Please let us know if you agree by Tuesday 08 October 2024.

Disclosure Log

Subject to certain exceptions, documents released under the FOI Act will

be published on the NDIA’s disclosure log located on our website.

If you have any concerns about the publication of the documents you have

requested, please contact me.

Next steps

Your request will be allocated to an authorised FOI decision-maker. The

decision-maker may need to contact you to discuss a range of matters,

including refining the scope of your request.

We will contact you using the email address you have provided. Please

advise if you would prefer us to use an alternative means of contact.

In the meantime, if you have any questions or need help, please contact us

at [6][NDIA request email].

Regards

Megan

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [7][NDIA request email]

[8]NDIA logo

[9]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[10]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[15][FOI #12070 email]

[16]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. mailto:[NDIA request email]
6. mailto:[FOI #12070 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12070 email]
9. https://aka.ms/LearnAboutSenderIdentific...
10. https://ndia.my.salesforce.com/articles/...
11. https://ndia.my.salesforce.com/articles/...
12. https://ndia.my.salesforce.com/articles/...
13. https://ndia.my.salesforce.com/articles/...
14. https://ndia.my.salesforce.com/articles/...
15. mailto:[FOI #12070 email]
16. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Megan,

Again, I hate to tell you something you already know, but this request is 8 days overdue and the agency has now had 38 days to process it. Do you please have an update on when I can expect the documents?

Kind regards, 
Emily Lacey

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download

Hi Emily,

Thank you for your email, I apologise for the delay.

Your request has now been assigned to an authorised decision maker and the
Internal Consultation process has commenced.

Unfortunately, I cannot advise you of a date this request will be
completed, however, we endeavour to have this request finalised as soon as
practically possible.

Kind Regards

Megan

Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [1][email address]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #12070 email]>

Sent: 29 October 2024 12:32

To: foi <[6][NDIA request email]>

Subject: RE: FOI 24/25-0368 - Your request for access to documents -
Acknowledgement & Extension of Time [SEC=OFFICIAL]

Dear Megan,Again, I hate to tell you something you already know, but this
request is 8 days overdue and the agency has now had 38 days to process
it. Do you please have an update on when I can expect the documents?Kind
regards, Emily Lacey-----Original Message-----Hi Emily, Thank you for
your email, I acknowledge your previous correspondence declining our
request for a 15-day extension of time under section 15AA of the FOI Act.
Unfortunately, as mentioned in our previous email, it may take us longer
than 30 days to process your request. We apologise for the delay; your
request will soon be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters. In
the meantime, if you have any questions or need help, please contact us at
[1][email address]. Kind Regards Megan Freedom of Information Officer
Complaints Management & FOI Branch General Counsel Division National
Disability Insurance Agency E [2][NDIA request email] [3]NDIA logo
[4]LGBTIQA+ rainbow graphic The NDIA acknowledges the Traditional
Custodians of Country throughout Australia and their continuing connection
to land, sea and community. We pay our respects to them and their cultures
and to Elders past, present and emerging. [5]Aboriginal and Torres Strait
Islander flags graphic
-------------------------------------------------------------------Please
use this email address for all replies to this
request:[FOI #12070 email]This request has been
made by an individual using Right to Know. This message and any reply that
you make will be published on the internet. More information on how Right
to Know works can be found
at:https://aus01.safelinks.protection.outlo...
note that in some cases publication of requests and responses will be
delayed.If you find this service useful as an FOI officer, please ask your
web manager to link to us from your organisation's FOI
page.-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
5. mailto:[FOI #12070 email]
6. mailto:[NDIA request email]

hide quoted sections

This request is 19 days overdue and the agency has had 49 days total to process it. Please provide the documents as is required by law.

image001.png

32K Download
image002.png

0K Download
image003.png

3K Download

Hi Emily,

I apologise for the delay in processing your request.

Please note we have now completed the Internal Consultation process and
your application is now in the final stages of processing.

We endeavour to have your request finalised as soon as practically
possible.

Kind Regards

Megan

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [1][email address]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #12070 email]>

Sent: 09 November 2024 02:20

To: foi <[6][NDIA request email]>

Subject: RE: FOI 24/25-0368 - Your request for access to documents -
Acknowledgement & Extension of Time [SEC=OFFICIAL]

This request is 19 days overdue and the agency has had 49 days total to
process it. Please provide the documents as is required by law.

-----Original Message-----

Hi Emily,

Thank you for your email, I apologise for the delay.

Your request has now been assigned to an authorised decision maker and the

Internal Consultation process has commenced.

Unfortunately, I cannot advise you of a date this request will be

completed, however, we endeavour to have this request finalised as soon as

practically possible.

Kind Regards

Megan

Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [1][email address]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #12070 email]

[8]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
3. https://intranet.ndiastaff.ndia.gov.au/h...
5. mailto:[FOI #12070 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #12070 email]
8. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Megan,

I hope you are well. Have you been able to complete this request yet? It's been almost 3 weeks since you said internal consultation had been completed, and the request is now 37 days overdue.

Kind regards,
Emily Lacey

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download

Dear Emily,

Thank you for your email, I apologise for the delay in processing your
request.

I can confirm that this request is in the final stage of processing, we
hope to have this information to you early next week at the latest.

Kind Regards

Megan

Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [1][email address]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

[4]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[5][FOI #12070 email]>

Sent: 27 November 2024 21:52

To: foi <[6][NDIA request email]>

Subject: RE: FOI 24/25-0368 - Your request for information – Progress
Update [SEC=OFFICIAL]

Dear Megan,

I hope you are well. Have you been able to complete this request yet? It's
been almost 3 weeks since you said internal consultation had been
completed, and the request is now 37 days overdue.

Kind regards,

Emily Lacey

-----Original Message-----

Hi Emily,

I apologise for the delay in processing your request.

Please note we have now completed the Internal Consultation process and

your application is now in the final stages of processing.

We endeavour to have your request finalised as soon as practically

possible.

Kind Regards

Megan

Freedom of Information Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [1][email address]

[2]NDIA logo

[3]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[4]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #12070 email]

[8]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
5. mailto:[FOI #12070 email]
6. mailto:[NDIA request email]
7. mailto:[FOI #12070 email]
8. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Megan,

Thank you for the update, fingers crossed I hear from you again soon :)

Kind regards,
Emily Lacey

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download
FOI 24.25 0368 Decision Documents.pdf

4.7M Download View as HTML
FOI 24.25 0368 Decision Notice of Decision.pdf

1.9M Download View as HTML

Dear Emily Lacey

Thank you for your request for information.

Please find attached correspondence and documents in relation to your
request. If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Kate (KIM627)

Senior FOI Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----
From: Emily Lacey <[FOI #12070 email]>
Sent: Saturday, 21 September 2024 9:31 PM
To: foi <[NDIA request email]>
Subject: Freedom of Information request - Knowledge Articles on disability
evidence and eligibility.

[You don't often get email from
[6][FOI #12070 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Disability Insurance Agency,

I am requesting access under the Freedom of Information Act 1982 (FOI
Act), to the following documents and information:

[ START SCOPE OF REQUEST ]

1. Knowledge Article “Log an activity or internal note” (Link:
[8]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

2. Knowledge Article “Understand eligibility reassessment referral
requirements” (Link:
[9]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

3. Knowledge Article “What evidence of disability is required?” (Link:
[10]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

4. Knowledge Article “ Understand disability requirements” (Link:
[11]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

5. Knowledge Article “Check treating professional details” (Link:
[12]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)

6. All “Knowledge Article - Check evidence for a decision” documents
related to assessing eligibility.

Note: Please provide the most recent version of each document, regardless
of whether it is a draft or approved version.

[ END SCOPE OF REQUEST ]

I look forward to your response.

Many thanks, 

Emily Lacey

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[13][FOI #12070 email]

Is [14][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[15]https://aus01.safelinks.protection.outlo...

[16]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12070 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. https://ndia.my.salesforce.com/articles/...
9. https://ndia.my.salesforce.com/articles/...
10. https://ndia.my.salesforce.com/articles/...
11. https://ndia.my.salesforce.com/articles/...
12. https://ndia.my.salesforce.com/articles/...
13. mailto:[FOI #12070 email]
14. mailto:[NDIA request email]
15. https://www.righttoknow.org.au/change_re...
16. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Kate,

Thank you for providing the documents.

I'm hoping to pass on some feedback for consideration. It seems that the way the internal documents are being exported has changed recently, and the "version control information" for a document is no longer being included in the copy you release?

It's helpful that the cover page is now showing when the document was exported (this is a welcome addition), but information like the date the document was published, the version number, the version status, and notes about major changes are all really vital parts of being able to understand and contextualise or track the documents.

The version information is (at least from my perspective) an inherent a part of the documents being requested. Internally for staff, that version information is visible when viewing and reading an article in the system, and I think it should continue to be included as part of a document's release without the applicant having to specifically request it in their FOI. If that really isn't possible, are you able to please provide guidance on how an applicant can best include a request for those details in their FOI?

I look forward to your response.

Many thanks,
Emily Lacey

image001.png

31K Download
image002.png

0K Download
image003.png

2K Download

Dear Emily Lacey

Thank you for your feedback.

Consultation has occurred with the relevant business area of the agency
who have responsibility for this suite of documentation.

From this point forwards documents exported from internal systems will
include information to indicate version numbers and dates.

Please contact us at [1][NDIA request email] if you have any questions or
require help.

Thank you.

Kind regards

Kate (KIM627)

Senior FOI Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

[5]Aboriginal and Torres Strait Islander flags graphic

-----Original Message-----

From: Emily Lacey <[6][FOI #12070 email]>

Sent: Monday, 9 December 2024 4:58 PM

To: foi <[7][NDIA request email]>

Subject: Re: FOI 24/25-0368 - Your request for information - Notification
of Decision [SEC=OFFICIAL]

Dear Kate,

Thank you for providing the documents.

I'm hoping to pass on some feedback for consideration. It seems that the
way the internal documents are being exported has changed recently, and
the "version control information" for a document is no longer being
included in the copy you release?

It's helpful that the cover page is now showing when the document was
exported (this is a welcome addition), but information like the date the
document was published, the version number, the version status, and notes
about major changes are all really vital parts of being able to understand
and contextualise or track the documents.

The version information is (at least from my perspective) an inherent a
part of the documents being requested. Internally for staff, that version
information is visible when viewing and reading an article in the system,
and I think it should continue to be included as part of a document's
release without the applicant having to specifically request it in their
FOI. If that really isn't possible, are you able to please provide
guidance on how an applicant can best include a request for those details
in their FOI?

I look forward to your response.

Many thanks,

Emily Lacey

-----Original Message-----

Dear Emily Lacey

Thank you for your request for information.

Please find attached correspondence and documents in relation to your

request. If you require these in a different format, please let us know.

Please contact us at [1][NDIA request email] if you have any questions or

require help.

Thank you.

Kind regards

Kate (KIM627)

Senior FOI Officer

Complaints Management & FOI Branch

General Counsel Division

National Disability Insurance Agency

E [2][NDIA request email]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout

Australia and their continuing connection to land, sea and community. We

pay our respects to them and their cultures and to Elders past, present

and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[8][FOI #12070 email]

[9]https://aus01.safelinks.protection.outlo...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[NDIA request email]
6. mailto:[FOI #12070 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #12070 email]
9. https://www.righttoknow.org.au/help/offi...

hide quoted sections

Dear Kate,

Thank you for following that up, it's very much appreciated.

I hope you have a good week :)

Many thanks,
Emily Lacey

Cat left an annotation (December 10, 2024)

Just wanted to acknowledge how important this and how much I appreciate Emily requesting this change, and Kate for following it up on the NDIA's end. We have so rarely seen systemic feedback actioned when this is all it takes to build goodwill and collaboration. I encourage the NDIA to respond this way more often, because it makes a world of difference to participants, supporters and advocates trying to navigate this system.

Emily Lacey left an annotation (December 10, 2024)

Thanks Cat, that's very sweet of you to say.

I've put in a request for the version information associated with these documents, plus a few of the other recent requests I've seen with the same issue: https://www.righttoknow.org.au/request/a... Hopefully I didn't miss any, but more requests with the same issue might come through soon anyway if they were collected prior to this convo and just not released yet. We shall see.

Ben Fairless left an annotation (December 10, 2024)

This is a fantastic example of an agency taking on board valid feedback and working with applicants to make the process easier for both the agency and for the applicant!

I’m not sure if it’s on the radar of the NDIA but it would be even more awesome if they released these documents as operational information. Services Australia (https://operational.servicesaustralia.go...) is probably the leader in this respect, although I believe there can be some improvement from them as well.

Ben Fairless left an annotation (December 10, 2024)

Forgive me, I should’ve checked this before beforehand… the NDIA already has a portal like this!

https://ourguidelines.ndis.gov.au/

Emily Lacey left an annotation (December 10, 2024)

Hey Ben – Thanks for taking the time to share the tip! I wish the NDIA was set up to share stuff the way Services Australia does! As far as government agencies go, they definitely fall on the less transparent side of the spectrum haha.

The NDIA have been updating their publicly available Operational Guidelines over the last year to be more consistent and something that the internal staff are referred to consult when looking for information too.

But for the most part, they have the very vague public facing stuff, and then all of the actually useful information about their operations has been in private internal documents. They also often say one thing in the public OGs and then another thing in the internal articles, which is obviously an issue haha.

3 followers

Right to Know

Knowledge Articles on disability evidence and eligibility.

3 Attachments

3 Attachments

3 Attachments

3 Attachments

3 Attachments

5 Attachments

3 Attachments

Cat left an annotation (December 10, 2024)

Emily Lacey left an annotation (December 10, 2024)

Ben Fairless left an annotation (December 10, 2024)

Ben Fairless left an annotation (December 10, 2024)

Emily Lacey left an annotation (December 10, 2024)

Want to know something?

Act on what you've learnt

Requests like this

A copy of all “Advice Support Tool” documents.

'Practice Guide - Review of Decisions', Access request SOPs, 'Risk Escalation and Prioritisation Matrix', Article on unspecified plan change requests.

Access and Eligibility Reassessment Decision Tree Practice Guide

AAT/ART Case Management Guides for NDIS Access, CB, Low Cost AT, and Disability Related Health Supports.

Technical Advisory Branch (TAB) intranet pages, guides, checklists, templates, and forms.

A complete list of "AAT Case Management Guide" document titles.

A copy of all “Disability Snapshot” documents.

‘Personal and Environmental Circumstances Case’ questions and related Knowledge Articles.

A copy of all "TAB Digest" documents.

Knowledge Articles on access decisions and eligibility.

Right to Know