Knowledge Articles on disability evidence and eligibility.
Dear National Disability Insurance Agency,
I am requesting access under the Freedom of Information Act 1982 (FOI Act), to the following documents and information:
[ START SCOPE OF REQUEST ]
1. Knowledge Article “Log an activity or internal note” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)
2. Knowledge Article “Understand eligibility reassessment referral requirements” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)
3. Knowledge Article “What evidence of disability is required?” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)
4. Knowledge Article “ Understand disability requirements” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)
5. Knowledge Article “Check treating professional details” (Link: https://ndia.my.salesforce.com/articles/..., obtained from FOI 23.24-1405)
6. All “Knowledge Article - Check evidence for a decision” documents related to assessing eligibility.
Note: Please provide the most recent version of each document, regardless of whether it is a draft or approved version.
[ END SCOPE OF REQUEST ]
I look forward to your response.
Many thanks,
Emily Lacey
Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
References
Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]
Dear Emily Lacey,
Freedom of Information Request: Acknowledgement
Thank you for your request of 21 September 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your Request
You have requested access to:
“ …1. Knowledge Article “Log an activity or internal note” (Link:
[1]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)
2. Knowledge Article “Understand eligibility reassessment referral
requirements” (Link:
[2]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)
3. Knowledge Article “What evidence of disability is required?” (Link:
[3]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)
4. Knowledge Article “ Understand disability requirements” (Link:
[4]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)
5. Knowledge Article “Check treating professional details” (Link:
[5]https://aus01.safelinks.protection.outlo...,
obtained from FOI 23.24-1405)
6. All “Knowledge Article - Check evidence for a decision” documents
related to assessing eligibility.
Note: Please provide the most recent version of each document, regardless
of whether it is a draft or approved version…”
Irrelevant Information
Section 22 of the FOI Act allows an Agency to redact information from
documents if that information would reasonably be regarded as irrelevant
to a request for access.
Given the nature of your request, it does not seem that NDIA staff
members’ surnames and contact details would be relevant to you. Can you
please send me a reply email confirming that such details are irrelevant
to your request for access?
Processing Timeframes
In accordance with section 15(5)(b) of the FOI Act, a 30-day statutory
period for processing your request commenced from the 22 September 2024.
This 30-day period expires on 21 October 2024.
The 30-day period can be extended in a number of ways, including with your
agreement.
Unfortunately, it may take us a little longer than 30 days to process FOI
requests. I am therefore seeking your agreement to a 15-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to decide on your request will be 05 November
2024.
If you do not agree and we are unable to process your request within the
30-day period expiring on 21 October 2024, we will be deemed to have
refused your request and you will not have a right to seek internal review
of that decision. You will, however, retain your right to external review
by the Australian Information Commissioner.
Please let us know if you agree by Tuesday 08 October 2024.
Disclosure Log
Subject to certain exceptions, documents released under the FOI Act will
be published on the NDIA’s disclosure log located on our website.
If you have any concerns about the publication of the documents you have
requested, please contact me.
Next steps
Your request will be allocated to an authorised FOI decision-maker. The
decision-maker may need to contact you to discuss a range of matters,
including refining the scope of your request.
We will contact you using the email address you have provided. Please
advise if you would prefer us to use an alternative means of contact.
In the meantime, if you have any questions or need help, please contact us
at [6][NDIA request email].
Regards
Megan
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [7][NDIA request email]
[8]NDIA logo
[9]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[10]Aboriginal and Torres Strait Islander flags graphic
Dear Megan,
I agree for the surnames and contact details of any staff to be redacted.
Regarding an extension of time:
I do not give my consent for a 15 day extension. I understand that refusing an extension will remove my ability to apply for an internal review, but as stated by the OAIC, the expiry of the timeframe gives the applicant the right to apply for IC review of a deemed decision – it does not remove the agency’s obligation to process the request and provide the requested documents to the applicant as soon as possible.
The decision deadline remains 21 October 2024. With today's date being the 4th, this still allows you 18 days to process this request on time. I hope you are able to use this processing time productively. The agency is welcome to request an extension of time directly from the Information Commissioner if they believe it is justifiable.
Kind regards,
Emily Lacey
Dear Megan,
I didn’t receive a response after declining the 30 day extension. Can you please confirm whether this has been received and actioned appropriately? I just note that there is only 1 week left now of the initial 30 day period.
Kind regards,
Emily Lacey
Hi Emily,
Thank you for your email, I acknowledge your previous correspondence
declining our request for a 15-day extension of time under section 15AA of
the FOI Act.
Unfortunately, as mentioned in our previous email, it may take us longer
than 30 days to process your request.
We apologise for the delay; your request will soon be allocated to an
authorised FOI decision-maker.
The decision-maker may need to contact you to discuss a range of matters.
In the meantime, if you have any questions or need help, please contact us
at [1][email address].
Kind Regards
Megan
Freedom of Information Officer
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [2][NDIA request email]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic