Thank you for your email. Your email with be sent to an officer who will
decide the appropriate course of action.

The Office of the Commonwealth Ombudsman will be closed from midday (AEDT)
on Tuesday, 24 December 2019 and will re-open at 9am (AEDT) on Thursday, 2
January 2020. During this time, you can contact us via our [1]online form,
however, we will not be able to respond until we reopen in 2020.

The Office of the Commonwealth Ombudsman acknowledges the traditional
owners of country throughout Australia and their continuing connection to
land, culture and community. We pay our respects to elders past and
present.

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References

Visible links
1. https://www.ombudsman.gov.au/making-a-co...

Our ref: 2019-307792

Dear Basilios Tsiopelas

I refer to your email correspondence dated 18 December 2019.

The Ombudsman’s Office handles complaints about the administrative actions
of Australian Government agencies (‘Federal’ or ‘Commonwealth’ Government
agencies). We examine the process of administrative decision making to
determine if an agency is following its policies and procedures correctly.
The Ombudsman’s Office conducts independent and impartial investigations
and does not act as an advocate for either the person making the complaint
or the agency involved.

Unfortunately I have been unable to identify a clear complaint about the
administrative actions of an Australian Government agency.

The name of the person you have mentioned below may be associated with the
South Australia State Ombudsman. We suggest you contact the South
Australia State Ombudsman to see if it can assist you. The contact details
are:

Postal PO Box 3651, Rundle Mall
Address SA 5000
Phone (08) 8226 8699
Fax (08) 8226 8602
Website [1]www.ombudsman.sa.gov.au

Further to this, if you’re requesting information from the South Australia
State Ombudsman under the FOI Act, its website has more information about
its FOI process [2]here.

I have closed your email correspondence and a copy will remain on file.

Unless you are responding to a request for information made by the
Ombudsman’s Office within the timeframe specified please do not reply to
this email. Any emails sent to this address which are not a response to a
request for information are unlikely to be responded to. If your complaint
is closed and you have new information to provide, you can submit a new
complaint using the contact details on our [3]website.

We are working to improve our services to you and have engaged Customer
Service Benchmarking Australia (CSBA) to survey people who have contacted
the Office about our performance. Completion of the survey is voluntary
and any information you provide will be kept secure and confidential. If
you do not wish to be surveyed, you can let us know by replying to this
e-mail.

The Office of the Commonwealth Ombudsman will be closed from midday (AEDT)
on Tuesday, 24 December 2019 and will re-open at 9am (AEDT) on Thursday, 2
January 2020. You can contact us during this time via our online form,
however, we will not be able to respond until after the closure period.
Alternatively, you are welcome to make contact with us by telephone when
we re-open in the New Year.

Yours sincerely

Caila P

Site Supervisor

COMMONWEALTH OMBUDSMAN

Phone:   1300 362 072

Website: [4]ombudsman.gov.au

[5][IMG]

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