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<[Services Australia request email]>: Host or domain name not found.
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              Thank you for making a freedom of information (FOI) request
to Services Australia. The FOI team is operating with reduced capacity due
to Services Australia’s response to deliver the Australian Government
Disaster Recovery Payment for those affected by the recent New South Wales
Floods.

The following is intended for people who are making an FOI request only

If your request is not essential at this time, please consider withdrawing
your request and applying again in the future. To withdraw your request,
please respond to this email confirming you agree to withdraw your FOI
request.

Timeframe for processing your request

As staff have been diverted to process urgent Disaster Recovery Payments,
we require additional time to process the request. We are seeking your
agreement to extend the processing time of your request by 30 days. This
means you can expect to receive a decision from us no later than 60 days
after Services Australia receives your FOI request.

Could you please respond to this email stating “I Agree”, to confirm that
you accept the extension of time.

Please note this period may be further extended if we need to consult
third parties or for other reasons. We will advise you if this happens.

Charges

Services Australia will advise you if a charge is payable to process your
request and the amount of any such charge as soon as practicable. No
charge is payable for providing a person with their own personal
information.

Your Address

The FOI Act requires you provide us with an address which we can send
notices to. We will send all notices and correspondence to the address you
have used to email us. Please advise us as soon as possible if you wish
correspondence to be sent to another address or if your address changes.

Exclusion of junior staff details

Services Australia is working towards ensuring all staff have a choice
about whether they provide their full name, personal logon identifiers and
direct contact details in response to public enquiries. Where such details
are included in the scope of a request, this may add to processing time
and applicable charges as it may be necessary to consider whether the
details are exempt under the FOI Act. On this basis, unless you tell us
otherwise, we will assume these details are out of scope of your request
and they will be redacted under section 22 of the FOI Act.

We will endeavour to process your FOI request within the extended
statutory timeframe however this may not be possible.

We thank you for your understanding and patience during this difficult
time for all Australians.

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IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

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Dear Mr Polley,

Please find attached correspondence dated 14 May 2021 related to your
request made to Services Australia for access to documents under the
Freedom of Information Act 1982.

In order to ensure we have understood your request correctly, please
confirm whether you are seeking access to the operational blueprint
relevant to quarantining of Centrelink debts generally (107-20061706) or
are you seeking operational blueprint/s relevant to the quarantine of
Online Compliance Intervention debts specifically?

We look forward to hearing from you.

Many thanks,

Reshma, Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch

Legal Services Division

[1]cid:image001.jpg@01D6FE50.99E133C0

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past and present, of
all Aboriginal and Torres Strait Islander nations.

Please note: This email and any attachments may contain information
subject to legal professional privilege or  information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this  communication in error please notify the sender
immediately and permanently delete this email.

-----Original Message-----
From: James Polley <[2][FOI #7276 email]>
Sent: Thursday, 6 May 2021 11:54 AM
To: FREEDOMOFINFORMATION
<[3][Services Australia request email]>
Subject: Freedom of Information request - Guideline on quarantine of
Centrelink debts

Dear Services Australia,

I request a copy of the guideline

“Quarantine of Centrelink debts 107-20061706”, as referred to on
[4]http://operational.humanservices.gov.au/...

Yours faithfully,

James Polley

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #7276 email]

Is [6][Services Australia request email] the wrong address for
Freedom of Information requests to Services Australia? If so, please
contact us using this form:

[7]https://www.righttoknow.org.au/change_re...

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[8]https://www.righttoknow.org.au/help/offi...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
2. mailto:[FOI #7276 email]
3. mailto:[Services Australia request email]
4. http://operational.humanservices.gov.au/...
5. mailto:[FOI #7276 email]
6. mailto:[Services Australia request email]
7. https://www.righttoknow.org.au/change_re...
8. https://www.righttoknow.org.au/help/offi...

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Dear Mr Polley,

Please find attached decision dated 7 June 2021 related to your request
made to Services Australia for access to documents under the Freedom of
Information Act 1982.

Many thanks,

Reshma, Authorised FOI Decision Maker

Employment Law and Freedom of Information Branch

Legal Services Division

[1]cid:image001.jpg@01D6FE50.99E133C0

Services Australia acknowledges the Traditional Owners of the land now
called Australia. We pay our respect to all Elders, past and present, of
all Aboriginal and Torres Strait Islander nations.

Please note: This email and any attachments may contain information
subject to legal professional privilege or  information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this  communication in error please notify the sender
immediately and permanently delete this email.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links

hide quoted sections