Thank you for contacting the Freedom of Information (FOI) team in Services
Australia (the Agency).

This email acknowledges your correspondence and provides some general
information in relation to FOI.

Charges

The Agency will advise you if a charge is payable to process your request
and the amount of any such charge as soon as practicable. No charge is
payable for providing a person with their own personal information.

Your address

The FOI Act requires you to provide us with an address which we can send
notices to. We will send correspondence and notices to your email address.
Please advise us as soon as possible if you wish correspondence to be sent
to another address or if your email address changes.

Administrative release of documents

The Agency has administrative access arrangements in place for the release
of certain documents without the need for a formal FOI request. These
arrangements do not extend to information or material of third parties.

Exclusion of staff details

The Agency is working towards ensuring all staff have a choice about
whether they provide their full name, personal logon identifiers and
direct contact details in response to FOI requests. Where such details are
included in documents they will be redacted. If you request staff details
as part of your FOI application, this may add to processing time and
applicable charges as it will be necessary to consider whether these
details are exempt under the FOI Act.

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Dear Ms Ying,

I refer to your correspondence received by Services Australia (the Agency)
on 8 March 2023, requesting the following:

I request access to: Statistics of completion timeliness of Centrelink
formal/internal reviews applied for under s129 of the Social Security
(Administration) Act in 2022.

This may include:
- Mean and median number of days for reviews in 2022.
- Percentage of formal reviews in 2022 that exceeded the 49-day KPI.
- Number of reviews in 2022 exceeding 1-year in processing.
- Top 10 duration of days for applications completed reviews in 2022.
- Top 10 duration of days for reviews remaining outstanding

Your request does not meet the requirements for the Agency to release
documents to you through the FOI Act as a person is not entitled to obtain
access to a document if it is available elsewhere (section 12(1)(c)).

Access Data

The Agency has arrangements in place for the purchase of statistical
information and data. Therefore, in accordance with section 12(1)(c) of
the FOI Act, you are not entitled to request access to the documents under
the FOI Act.

You can submit a request for statistical data by contacting the External
Information Release team via email at:
[1][email address].

Further information

The Agency also makes a range of statistical information and data
available to the public. Further information is available on our website
regarding public statistical information and lodging requests for
statistics and data.

[2]Statistical information and data - Services Australia

I trust this information will assist you.

Kind regards,

Elizabeth

Freedom of Information Practitioner

Freedom of Information and Ombudsman Branch

LEGAL SERVICES DIVISION

[3]cid:image003.jpg@01D6C26A.B2D8C180

Email: [4][email address]

Please note: This email and any attachments may contain information
subject to legal professional privilege or information that is otherwise
sensitive or confidential. If you are not the intended recipient of this
email, you are prohibited from using or disseminating this communication.
If you have received this communication in error please notify the sender
immediately and permanently delete this email.

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
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References

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1. mailto:[email address]
2. https://www.servicesaustralia.gov.au/sta...
4. mailto:[email address]

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