Documents from the DHS Operational Blueprint
Dear Department of Human Services,
Can you please provide the following Operational Blueprint documents:
111-05010000 Answering calls in Centrelink
111-05020000 Dealing with unusual telephone situations
111-05010070 Receiving personal calls
111-05050060 Customer initiated contact with Service Officer
111-05030060 Transferring a priority call within the network
Please process this request under your administrative access or information publication schemes.
If this is not possible (although I would struggle to see why, given the nature of these documents!), please treat this as a request under the Freedom of Information Act.
Yours faithfully,
Vera Lystich
Dear Ms Lystich
Please find the attached correspondence regarding your freedom of information request.
Kind regards
Ellen
Authorised FOI Decision Maker
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services
Email: [email address]
This email and any attachments may contain information subject to legal professional privilege or information that is otherwise sensitive or confidential. If you are not the intended recipient of this email, you are prohibited from using or disseminating this communication. If you have received this communication in error please notify the sender immediately and permanently delete this email.
Dear Ms Lystich
I refer to your FOI request dated 23 December 2018, made in the following
terms;
‘Can you please provide the following Operational Blueprint documents:
111-05010000Answering calls in Centrelink
111-05020000 Dealing with unusual telephone situations
111-05010070 Receiving personal calls
111-05050060 Customer initiated contact with Service Officer
111-05030060 Transferring a priority call within the network’
The Operational Blueprint documents you are seeking have recently been
made publicly available at the following we addresses:
· 111-05010000Answering calls in Centrelink:
[1]http://operational.humanservices.gov.au/...
· 111-05020000 Dealing with unusual telephone situations:
[2]http://operational.humanservices.gov.au/...
· 111-05010070 Receiving personal calls:
[3]http://operational.humanservices.gov.au/...
· 111-05050060 Customer initiated contact with Service Officer:
[4]http://operational.humanservices.gov.au/...
· 111-05030060 Transferring a priority call within the network:
[5]http://operational.humanservices.gov.au/...
Noting that the information you seek is now publicly available, unless you
specify otherwise, I will proceed on the basis that your FOI request is
now withdrawn.
Kind regards
Kaitlin
Freedom of Information Team
Employment Law and Freedom of Information Branch | Legal Services Division
Department of Human Services
Email: [6][email address]
[7]cid:image002.png@01CE578F.EEB98AC0
References
Visible links
1. http://operational.humanservices.gov.au/...
2. http://operational.humanservices.gov.au/...
3. http://operational.humanservices.gov.au/...
4. http://operational.humanservices.gov.au/...
5. http://operational.humanservices.gov.au/...
6. mailto:[email address]