Dear Mr Ashmore,

 

The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:

 

''BACKGROUND:

Several years ago, DVA ceased reporting the total number of complements
and complaints in their Annual Report.

INFORMATION I AM SEEKING:

For each of the last two financial years, (2022-23 and 2023-24), I am
seeking a monthly breakdown of each for the nominated period above.''

 

Your request was received by the department on 21 July 2024 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.

 

If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.

 

The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.

 

Charges

 

If the Department considers that a charge will apply to your request, you
will be notified within 14 days of an estimate of the charges that will
apply to your request for non-personal information before we process any
requested documents or impose a final charge.

 

Your address

 

The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your contact address is
[1][FOI #11725 email] . Unless you tell us
otherwise, we will send all notices and correspondence to this address.

 

Disclosure log

 

Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.

 

Further assistance

 

If you have any questions about your request, please email
[2][DVA request email]

 

 

Kind Regards

 

Arthur Information Access Registrations Officer

Position Number – 62341836

Information Access Unit

  Client and Information Access Branch

  Ministerial, Engagement & Communications Division

  Department of Veterans’ Affairs

1800 VETERAN (1800 838 372)

[3][DVA request email]

[4]www.dva.gov.au

[5][IMG][6][IMG][7][IMG][8][IMG]

 

References

Visible links
1. mailto:[FOI #11725 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/
5. https://www.facebook.com/DVAAus
6. https://twitter.com/DVAAus
7. https://au.linkedin.com/company/australi...
8. https://www.youtube.com/DVATVAus

Dear Mr Ashmore,

 

Please find attached decision letter for your FOI request and document
pertaining to LEX 68996 scope:

 

'BACKGROUND:

Several years ago, DVA ceased reporting the total number of complements
and complaints in their Annual Report.

INFORMATION I AM SEEKING:

For each of the last two financial years, (2022-23 and 2023-24), I am
seeking a monthly breakdown of each for the nominated period above.'

 

Kind Regards,

 

Rhiannon | Information Access Officer

Position Number: 62391194

Information Access Unit | Client and Information Access Branch

Ministerial, Communication & Engagement Division

Department of Veterans’ Affairs

 

[1]1800 VETERAN (1800 838 372)

[2]www.dva.gov.au 

 

References

Visible links
1. file:///tmp/tel:1800-838-372
2. http://www.dva.gov.au/