Complaints Lodged and Investigated - EQUIFAX (EQUIFAX Australia Pty Ltd)
Dear Australian Securities and Investments Commission,
Please pass this request to the Freedom of Information Team.
I wish to request copies of documents relating to the following complaints lodged with ASIC for the period 01 January 2020 to 10 November 2020:
1. The number of all complaints lodged with the Australian Securities and Investment Commission (ASIC) concerning Equifax (Equifax Australia Pty Ltd)
2. The number of all Equifax complaints investigated by ASIC
3. The number of all Equifax complaints lodged with ASIC and investigated by ASIC
4. The number of all complaints lodged with ASIC relating to obtaining the on-line "Get my free Equifax credit report" (formerly known as my credit file). Please note, these complaints may contain information relating the Equifax link hosted on the moneysmart.gov.au website:
https://moneysmart.gov.au/managing-debt/... | Equifax, and;
5. The number of these complaints investigated by ASIC.
Thank you.
Yours faithfully
Gayle
Dear Gayle
Thank you for your request of 10 November 2020 under the Freedom of
Information Act 1982.
I have considered your request and advise that I can neither confirm or
deny the existence of documents regarding complaints to ASIC or
investigations of complaints by ASIC. Similarly, the existence of any
documents which relate to complaints cannot be confirmed or denied. The
attached letter outlines the reasons for my decision.
Yours sincerely
Cari Byrne
Escalated Matters & Government, Assessment & Intelligence
Perth WA 6000
Australian Securities and Investments Commission
[1][email address]
[2]ASIC logo
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Dear Ms Byrne or the Senior Manager (Freedom of Information)
I wish to request an internal review of your decision dated 24 November 2020 (Ref Number 24000/20). Please send me the documents I have requested under the Freedom of Information Act 1982 (and not outside the act).
Yours sincerely
Gayle
Dear Gayle
Please find attached the internal review FOI decision.
Kind regards
Aya Morton
Escalated Matters and Government, Assessment & Intelligence
Australian Securities and Investments Commission
[1][email address]
[2]ASIC logo
Please note: I work Monday, Tuesday, Thursday and Friday
Please consider the environment before printing this document.
Information collected by ASIC may contain personal information. Please
refer to our [3]Privacy Policy for information about how we handle your
personal information, your rights to seek access to and correct
your personal information, and how to complain about breaches of your
privacy by ASIC.
This e-mail and any attachments are intended for the addressee(s) only and
may be confidential. They may contain legally privileged, copyright
material or personal and /or confidential information. You should not
read, copy, use or disclose the content without authorisation. If you have
received this email in error, please notify the sender as soon as
possible, delete the email and destroy any copies. This notice should not
be removed.
References
Visible links
1. mailto:[email address]
3. https://www.asic.gov.au/privacy