Client Satisfaction surveys post 1 July 2022
Dear Department of Veterans' Affairs,
I am seeking EVERY client satisfaction survey covering the period 1 July 2022 to 31 March 2024.
Yours faithfully,
Alan ASHMORE
Dear Mr Ashmore,
The Department of Veterans' Affairs (the department) has received your
request for access to information under the Freedom of Information Act
1982 (FOI Act). I note you have requested access to the following:
''I am seeking EVERY client satisfaction survey covering the period 1 July
2022 to 31 March 2024.''
Your request was received by the department on 4 April 2024 and the
ordinary 30 day statutory period for processing your request commenced
from the day after that date.
If we are in a position to make a decision on your request earlier than
this date, we will endeavour to do so.
The statutory period may also be extended if we need to consult third
parties or for other reasons permitted under the FOI Act. We will advise
you if this happens.
Charges
If the Department considers that a charge will apply to your request, you
will be notified within 14 days of an estimate of the charges that will
apply to your request for non-personal information before we process any
requested documents or impose a final charge.
Your address
The FOI Act requires that you provide us with an address that we can send
notices to. You have advised your contact address is
[1][FOI #11292 email] . Unless you tell us
otherwise, we will send all notices and correspondence to this address.
Disclosure log
Information released under the FOI Act may be published on a disclosure
log on our website, subject to certain exceptions. These exceptions
include where publication of personal, business, professional or
commercial information would be unreasonable.
Further assistance
If you have any questions about your request, please email
[2][DVA request email]
Kind Regards
Arthur Information Access Registrations Officer
Position Number – 62341836
Information Access Unit
Ministerial, International & Stakeholder Relations Branch
Ministerial, Communication & Engagement Division
Department of Veterans’ Affairs
1800 VETERAN (1800 838 372)
[3][DVA request email]
[4]www.dva.gov.au
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References
Visible links
1. mailto:[FOI #11292 email]
2. mailto:[DVA request email]
3. mailto:[DVA request email]
4. http://www.dva.gov.au/
5. https://www.facebook.com/DVAAus
6. https://twitter.com/DVAAus
7. https://au.linkedin.com/company/australi...
8. https://www.youtube.com/DVATVAus
Dear Mr Ashmore,
Thank you for your request for information under the FOI Act, received by the Department on 04 April 2024.
The current scope of your request is as below:
‘... I am seeking EVERY client satisfaction survey covering the period 1 July 2022 to 31 March 2024...'
Prior to tasking the relevant business areas to conduct documents searches, I am seeking clarification on your scope.
Please confirm the following:
· Which business area/s may hold the documents;
· Who "client" references (e.g., Staff, veterans, other);
· Please identify a general theme/context which the content refers to (e.g. feedback for a certain activity, involvement with certain services/providers, other); and
· Any other relevant information.
Please provide the additional information by 1600 Monday 06 May 2024 for us to proceed. If I do not receive a response, I will issue a formal section 24AB consultation notice.
Please get in touch if you have any questions regarding this process.
Kind regards,
Zoey| Senior Information Access Officer
Position Number: 62214764
Information Access Unit
Client and Information Access Branch
Ministerial, Communication & Engagement Division
Department of Veterans’ Affairs
P: 1800 VETERAN (1800 838 372)
E: [DVA request email]
W: www.dva.gov.au
Dear INFORMATION.ACCESS,
I am belatedly responding to your 3 May 2024 request to clarify my request. I have been away.
I am surprised at receiving this request as I thought it couldn't be any clearer, "EVERY CLIENT SATISFACTION SURVEY." As DVA's "clients" are those receiving services from DVA, i.e. veterans, war widows and their children, it is these "clients" I thought it was obvious in my requested FOI.
To be asked, " which business area/s may hold the documents," is quite frankly absurd as I don't work at DVA and would therefore have no knowledge of DVA's internal workings.
To conclude, please provide, "EVERY client satisfaction survey covering the period 1 July 2022 to 31 March 2024...' How can this request be any clearer?
I hope your request was not another attempt to game the system as I usually grant an extension of time. As the information is for specific outcomes for surveys usually undertaken by a contractor and should be easily able to access, I ask that you expediate this request. I also note I have initiated three requests for an IC review so to say I have not been happy with DVA's FOI section, would be an understatement.
Yours sincerely,
Alan ASHMORE
Good afternoon Mr Ashmore,
Thank you for your request for information under the FOI Act 1982 received
by the Department on 04 April 2024.
Please find attached a Consultation Notice
Kind regards,
Zoey| Senior Information Access Officer
Position Number: 62214764
Information Access Unit
Client and Information Access Branch
Ministerial, Communication & Engagement Division
Department of Veterans’ Affairs
P: 1800 VETERAN (1800 838 372)
E: [1][DVA request email]
W: [2]www.dva.gov.au
[3]cid:image001.png@01DAA15D.34C1D680[4]cid:image001.png@01DA10AE.79E29FA0[5]Linkedin
Icon Svg Download : Linkedin Logo Vector at GetDrawings | Free
...[6]Youtube, Logo Youtube, Logo Youtube PNG, Logo Youtube Vektor, Logo
...
[7]Title: Flags - Description: 3 Australian flags in a row (from left to
right): the Australian National flag, the Australian Aboriginal flag and
the Torres Strait Islander flag.
[8]cid:image007.jpg@01D97E71.443616E0
References
Visible links
1. mailto:[DVA request email]
2. http://www.dva.gov.au/
3. https://www.facebook.com/DVAAus
4. https://twitter.com/DVAAus
5. https://au.linkedin.com/company/australi...
6. https://www.youtube.com/@DVATVAus/featured
Dear Mr Ashmore,
Thank you for your request for information under the FOI Act 1982,
received by the Department on 04 April 2024.
Please find attached the Decision Letter.
We will now close this inquiry.
Kind regards,
Zoey| Senior Information Access Officer
Position Number: 62214764
Information Access Unit
Client and Information Access Branch
Ministerial, Communication & Engagement Division
Department of Veterans’ Affairs
P: 1800 VETERAN (1800 838 372)
E: [1][DVA request email]
W: [2]www.dva.gov.au
[3]cid:image001.png@01DAA15D.34C1D680[4]cid:image001.png@01DA10AE.79E29FA0[5]Linkedin
Icon Svg Download : Linkedin Logo Vector at GetDrawings | Free
...[6]Youtube, Logo Youtube, Logo Youtube PNG, Logo Youtube Vektor, Logo
...
[7]Title: Flags - Description: 3 Australian flags in a row (from left to
right): the Australian National flag, the Australian Aboriginal flag and
the Torres Strait Islander flag.
[8]cid:image007.jpg@01D97E71.443616E0
References
Visible links
1. mailto:[DVA request email]
2. http://www.dva.gov.au/
3. https://www.facebook.com/DVAAus
4. https://twitter.com/DVAAus
5. https://au.linkedin.com/company/australi...
6. https://www.youtube.com/@DVATVAus/featured