OFFICIAL

Hi Jeevan.

I confirm receipt of your email which has come through to our Freedom of Information (FOI) email inbox. You email seems to be a complaint about the VMIA DBI claims management process and not an FOI request. As such, I have passed it on to the relevant manager to follow up and respond. However, if I have misunderstood your email, please let me know we can discuss further.

Yours sincerely,

Duncan Mackellar
Head of Legal and Compliance
VMIA +AHw- Risk Management +ACY- Insurance
P +-61 (3) 92706925 M
http://www.vmia.vic.gov.au/

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OFFICIAL
-----Original Message-----
From: Jeevan +ADw-foi+-request-10396-bbbdf228+AEA-righttoknow.org.au+AD4-
Sent: Tuesday, June 20, 2023 9:39 PM
To: Freedom Of Information +ADw-freedomofinformation+AEA-vmia.vic.gov.au+AD4-
Subject: Freedom of Information request - Claim Number 00032771

+AFs-You don't often get email from foi+-request-10396-bbbdf228+AEA-righttoknow.org.au. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... +AF0-

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Dear Victorian Managed Insurance Authority,

It has been almost 90 days since I have lodged the above claim.
There were couple instances where 2 different claims officers reached out to me asking for further documents which I have already uploaded on the day of lodgement.
Those two instances happened on 27th April and 04th May. If the documents lodged originally was perused properly these two requests/delays in the process could have been eliminated.

I would like to understand in detail the processes undertaken and reasons for delays of processing my claim.

Also, Claims Central completed an inspection on 02/06/2023 and report was produced to VMIA on 13/06/2023. It has been a week and decision has been made despite I have provided 2 builders quotes and 1 from VMIA preferred Builder.

Yours faithfully,
Jeevan

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