Claim Number 00032771
Dear Victorian Managed Insurance Authority,
It has been almost 90 days since I have lodged the above claim.
There were couple instances where 2 different claims officers reached out to me asking for further documents which I have already uploaded on the day of lodgement.
Those two instances happened on 27th April and 04th May. If the documents lodged originally was perused properly these two requests/delays in the process could have been eliminated.
I would like to understand in detail the processes undertaken and reasons for delays of processing my claim.
Also, Claims Central completed an inspection on 02/06/2023 and report was produced to VMIA on 13/06/2023. It has been a week and decision has been made despite I have provided 2 builders quotes and 1 from VMIA preferred Builder.
Yours faithfully,
Jeevan
OFFICIAL
Hi Jeevan.
I confirm receipt of your email which has come through to our Freedom of Information (FOI) email inbox. You email seems to be a complaint about the VMIA DBI claims management process and not an FOI request. As such, I have passed it on to the relevant manager to follow up and respond. However, if I have misunderstood your email, please let me know we can discuss further.
Yours sincerely,
Duncan Mackellar
Head of Legal and Compliance
VMIA +AHw- Risk Management +ACY- Insurance
P +-61 (3) 92706925 M
http://www.vmia.vic.gov.au/
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OFFICIAL