Cause of failure at passport control gates - 15 July 2019
Dear Australian Border Force,
Under the provisions of FOI legislation I request copies of documentation that explains the cause of the failure at passport control gates at airports around Australia on 15 July 2019 (as reported here - https://www.abc.net.au/news/2019-07-15/s...
Given that SmartGate passport control machines also went down across the country in April, causing mass delays, it is in the public's interest to know the cause of such problems.
Yours faithfully,
Sean
UNCLASSIFIED
In reply please quote:
FOI Request: FA 19/07/00943
File Number: OBJ2019/42443
Dear Sean
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 15 July 2019 seeking access to
documents held by the Department of Home Affairs (the Department) under
the Freedom of Information Act 1982 (the FOI Act).
You have requested access to the following:
Documentation that explains the cause of the failure at passport control
gates at airports around Australia on 15 July 2019 (as reported here -
<https://www.abc.net.au/news/2019-07-15/s....
Your request was received by the Department on 15 July 2019 and has been
allocated FOI request number FA 19/07/00943 . Please include your FOI
request number in all correspondence with the Freedom of Information
Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date
upon which your application was received by the Department.
Exclusion of non-SES staff personal details and SES telephone contact
details
The Department’s policy is to exclude the personal details of officers not
in the Senior Executive Service (SES), as well as the mobile and work
telephone numbers of SES staff, contained in documents that fall within
scope of an FOI request. If you require names and contact details of
non-SES officers, or direct telephone numbers of SES staff, please inform
us so the decision maker may consider your request. Otherwise we will take
it that you agree to that information being excluded from the scope of
your request.
Publication of document
Where documents are released to you in response to your request, the
Department may be required to publish these documents on its website
within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or
business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at
[email address].
FOI Officer | FOI and Records Management Branch
National Office
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
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Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
UNCLASSIFIED
Good morning Sean,
Please be advised that the Department is currently processing a large number of FOI requests. Our staff are working hard and the Department is committed to processing your request as quickly as possible.
A number of documents have been identified as falling within the scope of your request and an FOI Officer is currently reviewing those documents. A decision on access will be made on your request and you will be notified of this as soon as possible.
Kind regards
FOI Officer
Freedom of Information (FOI) Section | FOI and Records Management Branch
Data Management Division | Corporate and Enabling Group
Department of Home Affairs
E: [email address]
UNCLASSIFIED
-----Original Message-----
From: Sean <[FOI #5518 email]>
Sent: Saturday, 14 September 2019 6:40 PM
To: FOI <[email address]>
Subject: Re: Acknowledgement – FOI request FA 19/07/00943 [SEC=UNCLASSIFIED]
Dear FOI,
This is well overdue. Please provide a response.
Yours sincerely,
Sean
-----Original Message-----
UNCLASSIFIED
In reply please quote:
FOI Request: FA 19/07/00943
File Number: OBJ2019/42443
Dear Sean
Acknowledgement of Freedom of Information Access request
I refer to your correspondence received on 15 July 2019 seeking access to documents held by the Department of Home Affairs (the Department) under the Freedom of Information Act 1982 (the FOI Act).
You have requested access to the following:
Documentation that explains the cause of the failure at passport control gates at airports around Australia on 15 July 2019 (as reported here - <https://www.abc.net.au/news/2019-07-15/s....
Your request was received by the Department on 15 July 2019 and has been allocated FOI request number FA 19/07/00943 . Please include your FOI request number in all correspondence with the Freedom of Information Section.
Timeframe for receiving your decision
The statutory timeframe for processing a request is 30 days from the date upon which your application was received by the Department.
Exclusion of non-SES staff personal details and SES telephone contact details
The Department’s policy is to exclude the personal details of officers not in the Senior Executive Service (SES), as well as the mobile and work telephone numbers of SES staff, contained in documents that fall within scope of an FOI request. If you require names and contact details of non-SES officers, or direct telephone numbers of SES staff, please inform us so the decision maker may consider your request. Otherwise we will take it that you agree to that information being excluded from the scope of your request.
Publication of document
Where documents are released to you in response to your request, the Department may be required to publish these documents on its website within 10 working days in accordance with section 11C of the FOI Act.
Publication will not be required where the documents contain personal or business affairs information.
Contacting the FOI Section
Should you wish to discuss your request you may contact the FOI Section at [email address].
FOI Officer | FOI and Records Management Branch
National Office
Productivity and Compliance Division | Corporate and Enabling Group
Department of Home Affairs
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
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Important Notice: The content of this email is intended only for use by the individual or entity to whom it is addressed. If you have received this email by mistake, please advise the sender and delete the message and attachments immediately. This email, including attachments, may contain confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information by persons or entities other than the intended recipient is prohibited. The Department of Home Affairs and ABF respect your privacy and have obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this email.
UNCLASSIFIED
Dear Sean
FOI request FA 19/07/00943
I refer to your FOI request received on 15 July 2019, seeking access to
the following:
'copies of documentation that explains the cause of the failure at
passport control gates at airports around Australia on 15 July 2019 (as
reported here -
https://www.abc.net.au/news/2019-07-15/s...
The Department has made a decision on this request. Please find attached
the decision record and documents released under the FOI Act.
This request has now been closed.
Kind regards
FOI Officer
Freedom of Information (FOI) Section | FOI and Records Management Branch
Data Management Division | Corporate and Enabling Group
Department of Home Affairs
E: [1][email address]
UNCLASSIFIED
Important Notice: The content of this email is intended only for use by
the individual or entity to whom it is addressed. If you have received
this email by mistake, please advise the sender and delete the message and
attachments immediately. This email, including attachments, may contain
confidential, sensitive, legally privileged and/or copyright information.
Any review, retransmission, dissemination or other use of this information
by persons or entities other than the intended recipient is prohibited.
The Department of Home Affairs and ABF respect your privacy and have
obligations under the Privacy Act 1988.
Unsolicited commercial emails MUST NOT be sent to the originator of this
email.
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