Audio message on customer service lines RE Respect
Ben Fairless made this Freedom of Information request to Services Australia
This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.
Dear Services Australia,
Background: There are messages on customer service lines reminding customers that they will be treated with courtesy and respect, and asking that customers treat staff the same way.
Would you be able to provide the documents in relation to the decision to have this message installed on customer service lines?
I am happy for the names and direct contact details (but not positions) of individuals to be excluded as irrelevant under this request.
Please consider processing this request administratively (outside the FOI Act) if possible. If you are unable to do so, please consider it a formal FOI request.
Yours faithfully,
Ben Fairless
Dear Mr Fairless,
Please see correspondence in relation your Freedom of Information Request
attached.
Kind Regards,
Alexandra, Authorised FOI Decision Maker
Freedom of Information Team
LEGAL SERVICES DIVISION
Email: [1][Services Australia request email]
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
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1. mailto:[Services Australia request email]
Dear FOI.LEGAL.TEAM,
Hello! I am happy for the names and direct contact details of public servants to be removed but would appreciate position descriptions being retained.
Yours sincerely,
Ben Fairless
Dear Mr Fairless
Please find attached a decision dated 18 February 2021, in relation to
your request under the Freedom of Information Act 1982.
If you have any difficulty opening the attachment, please contact me by
replying to this email.
Yours sincerely
Megan, Authorised FOI Decision Maker
Employment Law and Freedom of Information Branch
LEGAL SERVICES DIVISION
[1]cid:image003.jpg@01D6B8E7.6E2457C0
Doris Blackburn Building, 18 Canberra Avenue FORREST ACT 2603
This email and any attachments may contain information subject to legal
professional privilege or information that is otherwise sensitive or
confidential. If you are not the intended recipient of this email, you are
prohibited from using or disseminating this communication. If you have
received this communication in error please notify the sender immediately
and permanently delete this email.
**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************
References
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