IMPORTANT INFORMATION

Your email has been received by the Department of Immigration and Border
Protection’s Freedom of Information (FOI) Section. Please note that we
will only action and respond to FOI requests and other matters relating to
the Freedom of Information Act 1982.

 

If your email is a valid FOI request, the Department will contact you
shortly to acknowledge your request. Please be aware that there has been a
significant increase in the number of FOI requests received and that there
may be delays in the processing of your request. Please do not send
duplicate emails as this may also cause delays in processing times.

 

For matters not relating to the Freedom of Information Act 1982, your
email will not be actioned by the FOI Section. As a matter of guidance,
please refer to the information below to assist in the resolution of your
enquiry.

 

General information regarding travelling to Australia

Information for visitors to Australia can be found [1]here.

Information regarding potential visa options can be found [2]here.

 

Request for a copy of your Visa Refusal or Visa Grant letter

If you have lost or misplaced correspondence regarding your Visa Refusal
or Visa Grant, or you wish to confirm the authenticity of your Visa
Refusal or Visa Grant, you should contact the office where you lodged your
visa application. 

Details of our offices located around the world can be found [3]here.

 

Queries regarding your current Visa status

You can check your visa details and conditions on the Department’s Visa
Entitlement Verification Online (VEVO) portal.  If you do not have the
necessary reference numbers to access the VEVO portal, please refer to the
online VEVO Request for Reference Number form, which is accessible at
[4]https://www.border.gov.au/about/corporat....

 

Refund of Visa fees

If you are seeking a refund of fees associated with your Visa, you should
contact the office where you lodged your visa application.  Details of our
offices located around the world can be found [5]here.

 

Making a Visa application

Registered migration agents are authorised to provide immigration advice
or assistance, including advice regarding the lodgement of visa
applications. Further information on migration agents may be found
[6]here.  Please note that the Department is unable to assist you in this
regard.

 

If you are experiencing technical difficulties in lodging your visa
application through ImmiAccount, you should submit your concerns through
the ImmiAccount Technical Support Form, which is accessible [7]here.

 

Australian Citizenship

If you are seeking evidence of your Australian Citizenship, you should
complete Form 119, which can be found [8]here.  Details on where to send
your completed form may be found on page 8 of the Form.  This form will
not be actioned by the FOI Section.

 

Information on how to apply for Australian citizenship, information for
Australian citizens and Australian Citizenship Day can be found [9]here.

 

Movement Records/Travel History

If you are seeking evidence of your own travel movements/history you
should complete Form 1359, which can be found [10]here. Details on where
to send your request may be found on page 1 and 2 of the Form. This
request will not be actioned by the FOI Section.

 

Superannuation – Evidence of Immigration Status

If you are seeking evidence of your own immigration status for
superannuation purposes, you should complete Form 1194, which can be found
[11]here. Details on where to send your completed form may be found on
page 1 of the Form. This request will not be actioned by the FOI Section.

 

Update Passport Details

Information on how to update your address or passport details can be found
[12]here.

 

Notification of Change in Circumstances

If you have lodged a visa application and your circumstances have changed,
you should submit [13]Form 1022 to the office where you lodged your visa
application. Details of our offices located around the world can be found
[14]here. The FOI Section does not process these forms. 

 

Notification of incorrect answers

If you wish to correct answers that you have provided to the Department
either:

·         in a visa application

·         on a passenger card or

·         in response to a notice given to you by the Department inviting
you to comment on possible non-compliance with an obligation to correct
incorrect information

you should submit [15]Form 1023 to the Department. Details of our offices
located around the world can be found [16]here. The FOI Section does not
process these forms. 

 

Duty Free concessions

Information relating to duty free concessions can be found [17]here.

 

General Enquiries

If you have a question, which has not been answered above, and which is
about visa, citizenship, travel or trade, including bringing goods in and
out of Australia, please refer to our general enquiries web form [18]here.

 

 

Yours Sincerely

FOI Helpdesk

Freedom of Information Section

Department of Immigration and Border Protection

Information updated 16 December 2016

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Any review, retransmission, dissemination or other use of this information
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References

Visible links
1. http://www.border.gov.au/Trav/Visi
2. http://www.border.gov.au/Trav/Visa-1
3. http://www.border.gov.au/about/contact/o...
4. https://www.border.gov.au/about/corporat...
5. http://www.border.gov.au/about/contact/o...
6. https://www.mara.gov.au/
7. https://www.border.gov.au/Trav/Visa/Immi...
8. http://www.border.gov.au/Forms/Documents...
9. http://www.border.gov.au/Trav/Citi
10. http://www.border.gov.au/FormsAndDocumen...
11. http://www.border.gov.au/Forms/Documents...
12. http://www.border.gov.au/Lega/Lega/Form/...
13. http://www.border.gov.au/Forms/Documents...
14. http://www.border.gov.au/about/contact/o...
15. http://www.border.gov.au/Forms/Documents...
16. http://www.border.gov.au/about/contact/o...
17. http://www.border.gov.au/Trav/Ente/Duty-...
18. http://www.border.gov.au/about/contact/m...

Good morning

I refer to your email below in which you have requested information regarding Au pairs entering Australia.

The Department does not currently regard your request as valid for the purposes of the FOI Act.

Section 15(2)(b) of the Act provides that you must provide such information concerning the document you are seeking access to as is reasonably necessary to enable a responsible officer of the Department to identify it.

Section 12 of the FOI Act provides that a person is not entitled to obtain access to documents that are available for purchase by the public in accordance with arrangements made by the Department.

The Department publishes a large number of policy documents (PAMS) on LEGEND.com. These documents can be accessed by a subscription to LEGEND. As such, any request for access to documents that are published on LEGEND is not a valid request for the purposes of section 12 of the FOI Act.

You have also asked for "the number of Au pairs entering Australia yearly". You have not, however, specified a timeframe for this request, and as such, I do not consider that you have provided sufficient information for the Department to be able to identify the documents you are seeking access to for the purposes of section 15(2)(b) of the FOI Act.

May I suggest that in the first instance you review the information contained in the PAMS that have been published on LEGEND. If you do not have access to a subscription for this service, most major libraries do provide access to the service. In the event that the information contained on LEGEND is not sufficient for your purposes, you may submit a request, providing full details of the types of documents you are seeking access to. Your request should provide sufficient detail for the Department to understand exactly the nature of the documents you are requesting.

In relation to your request for statistics, the Department does publish a number of statistical reports. You may wish to review these reports in the first instance: http://www.border.gov.au/about/reports-p....

In the event that you wish to submit a formal request for access to statistics, please limit your request to specified financial years.

If you have any queries, please do not hesitate to contact the FOI Section at [email address].

With kind regards
Freedom of Information Section
Freedom of Information, Privacy and Records Management Branch | Corporate Support Division
Department of Immigration and Border Protection
E| [email address]
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