Any other complaints against First Class Caravans not honoring warranty work on caravans
Dear NSW Fair Trading, i am in the process of making a warranty claim through Fair Trading in Penrith against First Class caravans in CAMPBELLFIELD, VICTORIA and i am wondering if there is any history of other consumers making complaints and or taking Eric Jurrjens or his family to tribunal over warranty matters as i believe this may be relevant if my complaint proceeds to tribunal which it appears likely as i have been getting promises and avoidance with no real action by this builder to fix the warranty issues for nearly 6 Months
Yours faithfully,
Terry Robinson
Hi Terry,
I received your request and will review and get back to you.
Also you can contact us directly on the DFSI GIPA Hotline on 9619 8672 to discuss how to access this information, if you have a chance.
Kind regards
Anne Harrison
Manager, Ministerial Services (GIPA/Privacy)
Ministerial Services | Department of Finance, Services and Innovation
GIPA HOTLINE 9619 8672 m 0455 067 202
e [email address] | www.finance.nsw.gov.au
Please consider the environment before printing this email
-----Original Message-----
From: Terry Robinson [mailto:[FOI #2026 email]]
Sent: Thursday, 30 June 2016 1:42 AM
To: GIPA-DFS
Subject: Government Information (Public Access) request - Any other complaints against First Class Caravans not honoring warranty work on caravans
Dear NSW Fair Trading, i am in the process of making a warranty claim through Fair Trading in Penrith against First Class caravans in CAMPBELLFIELD, VICTORIA and i am wondering if there is any history of other consumers making complaints and or taking Eric Jurrjens or his family to tribunal over warranty matters as i believe this may be relevant if my complaint proceeds to tribunal which it appears likely as i have been getting promises and avoidance with no real action by this builder to fix the warranty issues for nearly 6 Months
Yours faithfully,
Terry Robinson
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Dear Terry,
Fair Trading doesn't currently publish data about trader complaints. This will change very soon - according to the FT website:
'The first Complaints Register will be published in the second half of August 2016, based on data from the month of July 2016.
The collection of data for the purposes of the Complaints Register will commence on 1 July 2016.'
The register will not publish ALL trader complaints, only complaints against businesses that are the subject of 10 or more complaints in a calendar month.
So as you are asking for existing complaints held by Fair Trading, this will require a formal access application process under the Act. I have included a link explaining this application process and the electronic application and payment form https://www.finance.nsw.gov.au/accessing....
As you would like the information for an upcoming Tribunal process, it may be more worthwhile to consider a subpoena of those particular records. It would also be a quicker process, even though you may not necessarily get to see the information provided to the Tribunal if such an order for provision of documents was made.
Please contact us directly for any further assistance making a formal application.
Kind regards
Anne Harrison
Manager, Ministerial Services (GIPA/Privacy)
Ministerial Services | Department of Finance, Services and Innovation
GIPA HOTLINE 9619 8672 m 0455 067 202
e [email address] | www.finance.nsw.gov.au
Please consider the environment before printing this email
-----Original Message-----
From: Terry Robinson [mailto:[FOI #2026 email]]
Sent: Thursday, 30 June 2016 1:42 AM
To: GIPA-DFS
Subject: Government Information (Public Access) request - Any other complaints against First Class Caravans not honoring warranty work on caravans
Dear NSW Fair Trading, i am in the process of making a warranty claim through Fair Trading in Penrith against First Class caravans in CAMPBELLFIELD, VICTORIA and i am wondering if there is any history of other consumers making complaints and or taking Eric Jurrjens or his family to tribunal over warranty matters as i believe this may be relevant if my complaint proceeds to tribunal which it appears likely as i have been getting promises and avoidance with no real action by this builder to fix the warranty issues for nearly 6 Months
Yours faithfully,
Terry Robinson
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #2026 email]
Is [NSW Fair Trading request email] the wrong address for Government Information (Public Access) requests to NSW Fair Trading? If so, please contact us using this form:
https://www.righttoknow.org.au/change_re...
This request has been made by an individual using Right to Know. This message and any reply that you make will be published on the internet. More information on how Right to Know works can be found at:
https://www.righttoknow.org.au/help/offi...
If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.
-------------------------------------------------------------------
**********************************************************************************
This email message and any attached files is confidential and intended solely for the use of the individual or entity to whom it is addressed and may contain information that is privileged, confidential and/or exempt from disclosure under applicable law. If you have received this email in error, delete all copies and notify the sender.
This email is subject to copyright. No part of it should be reproduced, published, communicated or adapted without the copyright owner's written consent. No employee or agent is authorised to conclude any binding agreement on behalf of the Department of Finance, Services and Innovation (DFSI) by email without express written confirmation.