Services Australia

Part of the Social Services portfolio and a Federal authority

Do not request personal information using this site. Why?

Services Australia is an Australian Government agency which is responsible for delivering a range of welfare, social services, health services and other services for the Australian Government.

319 requests
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Outsourcing of Centrelink Call Centres
Request to Services Australia by Evelyn Doyle. Annotated by Evelyn Doyle on .

Refused.

I am preparing a new FOI request assisted by information from a DHS FOI officer which will broaden the date range and add some other useful search term...
Meetings with Ministers
Response by Services Australia to Justin Warren on .

Refused.

Dear Mr Warren   Please find attached correspondence in relation to your Freedom of Information request (LEX 28493).   FOI Legal Team FOI an...
Serco Call Centre Trial Report
Request to Services Australia by Evelyn Doyle. Annotated by Evelyn Doyle on .

Refused.

Department of Human Services has decided not to de-classify the document (Cabinet document) and make it available under FOI. I am a bit disappointed...
Comparative Statistics For Individuals Receiving DSP/Newstart With Psychological Ailments In 2017
Response by Services Australia to Clarissa Loi on .

Refused.

You have received a secure email from the Department of Human Services. Please select the link below to view the email. Please note, you may have to r...
Copy of contracts between the Department and Primary Health Networks
Response by Services Australia to Melissa Sweet on .

Information not held.

Dear Ms Sweet   Please find attached correspondence in relation to your freedom of information request.   Kind regards   Ellen Freedom o...
Rent Assistance payment form for those on the Cashless Welfare Card
Response by Services Australia to Sandra Legro on .

Information not held.

Dear Ms Legro   I refer to your correspondence received by the Department of Human Services on 28 December 2017, requesting the following under th...
Reporting on the Legal Services Directions
Response by Services Australia to Charles Powers on .

Refused.

Your The Department of Human Services secure email account is about to expire. This message is for information only and no action is required on your...
Evaluation of Primary Health Networks
Response by Services Australia to Melissa Sweet on .

Information not held.

Dear Ms Sweet   Please find attached correspondence in relation to your freedom of information request.   Kind regards   Ellen Freedom o...
Number of patient records uploaded to MHR due to ePIP
Response by Services Australia to FOI Applicant on .

Refused.

Dear Sir/Madam,   Please find attached correspondence in relation to your freedom of information request.   Kind regards   Molly Freedom...
Internal Procedure documents and policy regarding communicating with clients who are homeless
Request to Services Australia by Keith Owen. Annotated by Locutus Sum on .

Refused.

Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more information (or mo...
Instant messenger conversations
Request to Services Australia by Danielle. Annotated by Locutus Sum on .

Refused.

The department told the applicant that a "practical refusal reason" existed for refusing the request. This is usually a statement that the application...
Any training documents for DHS Employees for disability/client issues specific for Child Support clients
Request to Services Australia by Keith Owen. Annotated by Locutus Sum on .

Refused.

I have marked this reuest as if it had been refused. In fact, the applicant did not engage in a required consultation so the application is deemed to h...
Reports to the Office of the Australian Information Commission
Request to Services Australia by Keith Owen. Annotated by Locutus Sum on .

Refused.

I have looked at many requests that have been made to the Department of Human Services. In my opinion, the applicant is correct to say that a "distinct...
Demographics of those exempt from the cashless welfare card
Response by Services Australia to Sandra Legro on .

Information not held.

Dear Ms Legro   I refer to your correspondence received by the Department of Human Services on 28 December 2017, requesting the following under th...
Staff movements
Request to Services Australia by Danielle. Annotated by Locutus Sum on .

Refused.

Note 1: Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more informatio...
Memorandum of Understanding between the ATO and DHS
Request to Services Australia by Keith Owen. Annotated by Locutus Sum on .

Refused.

Although an application under the Freedom of Information Act 1983 of the Commonwealth of Australia does not require an application fee, agencies might...
Reinstatement of sacked Centrelink employee and DHS appeal to Fair Work Commission
Response by Services Australia to Ringo Starr on .

Refused.

Dear Mr Starr   Please find attached correspondence in relation to your Freedom of Information request.   Kind regards,   Stacey FOI Leg...
Private use of social media advice provided to employees
Request to Services Australia by James Smith. Annotated by Locutus Sum on .

Refused.

Note 1: Mostly I classify a response like this one to say "clarification requested" because the agency has told the applicant that some more informatio...
MyGov Security SMS Code Cost
Response by Services Australia to Josh Morrison on .

Refused.

Attention: Mr Josh Morrison (Right to Know)             Please find attached the decision letter relating to your request for access to documents...
Freedom of information officers
Response by Services Australia to Stephen B on .

Refused.

Your The Department of Human Services secure email account is about to expire. This message is for information only and no action is required on your...
Policy and procedures for making 'reasonable accommodation' for disabilities
Response by Services Australia to Keith Owen on .

Refused.

Dear Mr Owen,   Please find attached correspondence in relation to your Freedom of Information request.     Bruce FOI and Litigation Branc...
Payment of FOI processing charges
Request to Services Australia by Stephanie Johnson. Annotated by Julie on .

Information not held.

Worth keeping in mind in future, when creating a broad scope that would encompass legal professional privilege material (which includes advice given by...
Case notes
Request to Services Australia by Danielle. Annotated by Verity Pane on .

Refused.

As stated in the agency’s response “I will have to refuse your FOI request as 'practical refusal reasons' exist in relation to it.” The requester did...
Deductions against Disability Support Pensions
Response by Services Australia to Anatoly Kern on .

Refused.

Dear Mr Kern   Please see attached correspondence in relation to your recent Freedom of Information request.   Kind regards   Alice FOI...
All documents marked "potentially FOI exempt" on DHS operational website
Response by Services Australia to Justin Warren on .

Refused.

Dear Mr Warren Please find attached the decision on your request for access to information held by the Department of Human Services, under the Freed...

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