Trove text correction user feedback
Dear National Library of Australia,
Under the provisions of the Freedom of Information Act a request for the following is submitted.
a) Details of all correspondence received in any form pertaining to feedback as to the text corrections of the following Trove usernames
i) theworldsgreatesttrovecorrector
ii) Gato
iii) yelnod
iv) donnatelfer
v) r.j.trenwith
vi) science.war.trains.etc.
vii) Bob.Trenwith
viii) Braintic
b) Details of any emails / memoranda, etc between Trove and/or NLA staff relating to decisions to review, warn, suspend each of the usernames i) to viii) listed above.
c) Copies of any policy documents, directives, processes outlining the processes to investigate any complaints against Trove text correction usernames.
d) Details of how many queries have been received via the "contact Trove support" webpage (https://trove.nla.gov.au/contact-trove-s...) since January 2020, how many have resulted in action been taken against a user, and how many have been dismissed without action?
Yours faithfully,
Albert Frankaland
Dear Mr Frankaland
Thank you for your request for documents below. In accordance with subsection 15(5)(a) of the Freedom of Information Act 1982, I confirm receipt of your request.
Kind regards
Angie
Angie Piao | FOI Officer | National Library of Australia
[NLA request email]
The National Library of Australia acknowledges Australia’s First Nations Peoples – the First Australians – as the Traditional Owners and Custodians of this land and gives respect to the Elders – past and present – and through them to all Australian Aboriginal and Torres Strait Islander people.
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nla.gov.au
In line with ACT Government COVID-19 health directions, the Library building is temporarily closed. Your National Library remains open online. Visit us at nla.gov.au
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Dear Angie,
Thank you for the information provided. Most informative.
I am, however, concerned with some of the details in the tranche of documents in the request which I've now downloaded for review, insofar that it appears that the full names of some users, and the surnames of some users, have not been redacted. I'm not talking about names that can possibly be derived from various usernames, or names of some of the (I'm presuming) senior staff of the NLA, but there are numerous instances where the redaction has been missed.
Is this an issue for you in regards to the Privacy Act (1988) (Cth)?
Yours sincerely,
Albert Frankaland
Dear Mr Frankaland
Thank you for your email.
Could I please check with you, that:
- the staff name(s) you mention in your email are other than the name and contact details of Alison Dellit (who is an SES officer and therefore whose name and contact details are publicly available)
- name(s) of Trove users are other than the name DonnaTelfer or Donna Telfer, which is already publicly available?
Grateful if you could please advise.
Please note while personal information may be assessed as exempt under section 47F of the FOI Act, the release of personal information under the FOI Act does not contravene the Privacy Act.
Kind regards
Angie
Dear Mr Frankaland
Thank you for identifying the additional staff names and personal information and alerting us to this. We have now gone through the documents and redacted those names and staff names. Please delete the previous set of documents attached to our original response of 15 October, and replace them with the set of documents attached to this email.
Kind regards
Angie
Angie Piao | FOI Officer | National Library of Australia
[NLA request email]
The National Library of Australia acknowledges Australia’s First Nations Peoples – the First Australians – as the Traditional Owners and Custodians of this land and gives respect to the Elders – past and present – and through them to all Australian Aboriginal and Torres Strait Islander people.
Parkes Place Canberra ACT 2600 Australia
nla.gov.au
In line with ACT Government COVID-19 health directions, the Library building is temporarily closed. Your National Library remains open online. Visit us at nla.gov.au
This transmission is intended only for the use of the addressee and may contain confidential or legally privileged information. If you are not the intended recipient, you are notified that any use or dissemination of this communication is strictly prohibited. If you have received this transmission in error, please notify me immediately by telephone and delete copies of this transmission together with any attachments.