Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

Access to Data
You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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References

Visible links
1. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
2. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
3. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
4. https://www.ndis.gov.au/participants/usi...
https://www.ndis.gov.au/participants/usi...
5. https://www.ndis.gov.au/providers/workin...
https://www.ndis.gov.au/providers/workin...
6. https://data.ndis.gov.au/
https://data.ndis.gov.au/
7. mailto:[NDIA request email]
mailto:[NDIA request email]
8. https://www.ndis.gov.au/about-us/policie...
https://www.ndis.gov.au/about-us/policie...
9. mailto:[email address]
mailto:[email address]
10. https://www.ndis.gov.au/
https://www.ndis.gov.au/
11. mailto:[NDIA request email]

Dear AS
 
Thank you for your request of 3 August 2024 made under the Freedom of
Information Act 1982 (FOI Act), for copies documents held by the National
Disability Insurance Agency (NDIA):
 
We seek your consent to take out middle and surnames and contact details
of NDIA staff (that is, the information will be treated as irrelevant
under section 22 of the FOI Act).  Please respond to this as we require
your agreement in writing.
 
Processing timeframes 
A 30-day statutory period for processing your request commenced from 4
August 2024, in accordance with section 15(5)(b) of the FOI Act. Therefore
the due date for a decision on access is 2 September 2024.   As I have
only recently been allocated your matter due to a high work load currently
being experienced by the FOI Team, it is unlikely I will be able to meet
the due date.
 
Extension request
In order that your application does not become a deemed refusal under
section 15AC of the FOI Act, and that your internal review rights are
preserved, I am seeking your agreement to grant me a 30 day extension
under 15AA of the FOI Act. This will make the new due date 2 October 2024
(or before, if I am able).
 
If your application goes deemed, we are required to keep processing,
however, as noted above, you will lose your internal review rights so
please respond to this extension request ASAP or before COB 2 September
2024 as I require your agreement in writing.
 
Charges
We may apply a processing charge to your request and will advise you as
soon as practicable if a charge is payable.  
 
Disclosure Log
Information release under the FOI Act may be published on the NIDA’s
disclosure log, located on our website, subject to certain exceptions.  
If you have any concerns about the publication of information you have
requested, please contact us.

Kind regards
 
Jennifer (JFD472)
Senior Freedom of Information Officer
Complaints Management and FOI Branch
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [1][NDIA request email]
 
 
 
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 
 
 

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Dear AS
 
Thank you for your request for information.
 
Please find attached correspondence in relation to your request.  If you
require this in a different format, please let us know.
 
Please contact us at [1][NDIA request email] if you have any questions or
require help.
 
Thank you.
 
Kind regards
 
Jennifer (JFD472)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [2][NDIA request email]
 
[3][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 
 
 

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