Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
Please note: due to a high volume of requests, our ability to respond to
you in a timely manner may be affected. We will action your request as
soon as possible and will endeavour to process your matter within the
legislative deadlines. We may need to seek your agreement to an extension
of time. We appreciate your understanding if this is required.
Participant Information
Did you know the NDIA has other ways to access the documents and
information that we hold?

Participants, Guardians and Nominees can obtain copies of some participant
information through our National Contact Centre (NCC). For more
information about what’s available through the NCC, please contact 1800
800 110.
Please visit our [1]Access to Information webpage to find out more about
accessing information through:

* The [2]Participant Information Access (PIA) scheme
* The [3]Information Publication Scheme (IPS)
* The [4]myplace portal for participants   
* The [5]myplace portal for providers

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You can also request data and statistics. Please visit our [6]Data and
insights webpage page for further information.
If you are able to obtain your information from a source listed above, you
can withdraw your FOI request by emailing [7][NDIA request email]

Further Information
Information about how to make an FOI request can be found on our website:
[8]Freedom of Information
Should you have a query unrelated to FOI, please contact the Agency by
email at [9][email address] or via webchat at [10]ndis.gov.au.
Alternatively, you can also contact us by phoning 1800 800 110.
Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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11. mailto:[NDIA request email]

Good afternoon Emily

Freedom of Information Request: Acknowledgement
Thank you for your request of 1 July 2024 made under the Freedom of Information Act 1982 (FOI Act), for copies of documents held by the National Disability Insurance Agency (NDIA).
Processing timeframes

A 30-day statutory period for processing your request commenced from 2 July 2024 in accordance with section 15(5)(b). of the FOI Act. You should, therefore, expect a decision from us by 1 August 2024.

We’re sorry to let you know that it’s taken us longer than expected to process your request. I can confirm that we are currently conducting searches for documents falling within scope of your request below.

We are writing to seek your agreement to a 15-day extension of time to process your request for information under section 15AA of the FOI Act. If you agree to this extension, the new due date will be 16 August May 2024.

This period may be extended if we need to consult with third parties or for other reasons. We will advise you if this happens.

Disclosure Log
Information released under the FOI Act may be published on the NDIA’s disclosure log located on our website, subject to certain exceptions.
If you have any concerns about the publication of information you have requested, please contact us.

Unless you advise otherwise, we will take it that you agree to the names and contact details of NDIA staff being excluded from the scope of your request (that is, the information will be treated as irrelevant).

Further help
Please contact us at [NDIA request email] if you have any questions or need help.

We will contact you using the email address you provided. Please advise if you would prefer us to use an alternative means of contact.

Billie (BLN494)
Complaints Management & FOI Branch
Chief Counsel Division
National Disability Insurance Agency
E: [NDIA request email]

The NDIA acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to them and their cultures and to Elders past, present and emerging.

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Good morning Emily
 
Thank you so much for your prompt response to below and agreeing to the
requested extension which is greatly appreciated. 
 
I am now ready to release my decision and documents to you, but I note I
do require your agreement in writing to be able to remove middle and
surnames of NDIA staff as irrelevant under s22 of the FOI Act.
 
As this will have an impact on how I structure my decision, can I please
ask you to respond at your earliest convenience and confirm (or not) your
agreement with this.
 
If I do not hear back from you by close of business 1 August 2024, I will
proceed on the basis that you do not agree.
 
Warm regards
 
Jennifer (JFD472)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [1][NDIA request email]
 
[2][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 
 
 
 
 

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Dear Emily Lacey
 
Thank you for your request for information.
 
Please find attached correspondence and documents in relation to your
request.  If you require these in a different format, please let us know.
 
I have confirmed with the Technical Advisory Branch who provided the
research papers that these documents are consistent with your request.
 
Please contact us at [1][NDIA request email] if you have any questions or
require help.
 
Thank you.
 
Kind regards
 
Jennifer (JFD472)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [2][NDIA request email]
 
[3][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 
 

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Good afternoon Emily
 
I sincerely apologise for any confusion the documents may have caused.
 
During the processing of your request,  I identified a discrepancy with
some of the research document titles as listed in our register and the
actual document titles on the research documents themselves. I clarified
with our Technical Advisor Branch (TAB) who advised that the naming of
some research papers on our register was slightly different to the names
on the documents.
 
I confirm the I have ordered the documents 1-6 in the same order as
requested by you. If you refer to the schedule of documents in the Notice
of Decision Letter that I have provided to you – Attachment B – you will
see the research document name listed is first with the research paper
name in brackets where there is a slight difference in the naming
convention.
 
For example, you will note in the schedule of documents -
 
Document 2: Speech discrimination, signal-to-noise-ratio outcomes for
those with hearing loss compared to normal hearing (Guidance for
prescribing premium versus basic level hearing aids)
 
Again, I sincerely apologise and hope this has provided you with some
clarity.
 
Warm regards
 
Jennifer (JFD472)
Senior Freedom of Information Officer
Government, Risk & Legal – Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
T: (07) 1800 800 110
E: [1][NDIA request email]
 
[2][IMG]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
 
 
 
 

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