You have contacted the ACCC's Freedom of Information Unit. If you are
contacting us about an ACCC FOI request we will respond in due course.

To make a complaint please contact the ACCC’s Infocentre via the online
[1]complaint form or by calling 1300 302 502.

To report a scam to the ACCC please do so via the [2]report a scam web
form on the ScamWatch website or by calling 1300 302 502.

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IMPORTANT: This email from the Australian Competition and Consumer
Commission (ACCC), and any attachments to it, may contain information that
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review, copy, disseminate, disclose to others or take action in reliance
on, any material contained within this email. If you have received this
email in error, please let the ACCC know by reply email to the sender
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References

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OFFICIAL

Dear Mr Roddis,

I refer to your email of 27 July 2022 in which you request access, under
the Freedom of Information Act 1982 (Cth) (FOI Act), to:

‘Documents relating to statistics on repairs related to the Consumer
Guarantees about the length of time taken to repair and, if possible,
whether or not it was considered reasonable either by the consumer, the
business, ACCC a court or other.

Specifically:

* The actual statistics or data (timeframe: 2018-today), failing this

* Documents pertaining to the existence (or lack there of) of such
statistics or data, eg requests for data. (No time bounds)’

The right of access under the FOI Act is to existing documents, rather
than to information. The FOI Act does not require the ACCC to create a new
document in response to a FOI request, unless we have the requested
material in a computer database which can be printed into documentary
form.

Our databases do not specifically capture the length of time for repairs
under consumer guarantees so we are not able to provide such data or
statistics to you, either in documentary form or otherwise.

However, we can release to you outside the FOI process that, in the period
1 January 2018 to 30 July 2022, the ACCC received around 48,000 reports in
relation to consumer guarantees that refer to repairs to products or
services.

On that basis, we are seeking your agreement to withdraw your FOI request.
If you agree, we would be grateful for your confirmation by 9 August 2022.
If we do not receive a response from you by this date your request will be
taken to be withdrawn.

Regards,

Sonya Petreski

FOI Officer | Corporate Law Unit, Specialist Advice and Services Division
(SASD)
Australian Competition & Consumer Commission
Level 2 | 23 Marcus Clarke Street Canberra 2601 |
[1]http://www.[ACCC request email]
T: +61 2 6243 1244 | F: +61 2 6243 1210
P Please consider the environment before printing this email

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IMPORTANT: This email from the Australian Competition and Consumer
Commission (ACCC), and any attachments to it, may contain information that
is confidential and may also be the subject of legal, professional or
other privilege. If you are not the intended recipient, you must not
review, copy, disseminate, disclose to others or take action in reliance
on, any material contained within this email. If you have received this
email in error, please let the ACCC know by reply email to the sender
informing them of the mistake and delete all copies from your computer
system. For the purposes of the Spam Act 2003, this email is authorised by
the ACCC www.accc.gov.au

References

Visible links
1. http://www.accc.gov.au/
http://www.accc.gov.au/