Standard Operating Procedure - Update Severity Tools

The request was successful.

Dear National Disability Insurance Agency,

I would like to request an un-redacted copy of 'Standard Operating Procedure - Update Severity Tools' version 5.0.

Yours faithfully,

Gabriel

foi, National Disability Insurance Agency

Thank you for your email to the National Disability Insurance Agency
(NDIA) Freedom of Information (FOI) team.
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Kind regards   

Freedom of Information Team 

Complaints Management & FOI Branch

General Counsel Division 

National Disability Insurance Agency 

E [11][NDIA request email]  

  

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging. 

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foi, National Disability Insurance Agency

3 Attachments

Dear Gabriel,

 

Freedom of Information Request: Acknowledgement and Extension of time

 

Thank you for your request of 23 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).

 

Scope of your request

 

You have requested access to:

 

"…I would like to request an un-redacted copy of 'Standard Operating
Procedure - Update Severity Tools' version 5.0…"

 

Processing timeframes

 

A 30-day statutory period for processing your request commenced from 24
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 23 September 2024.

  

Extension of time under section 15AA of the FOI Act

  

We’re sorry it is going to take us longer than expected to process your
request.  

 

We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 23
October 2024.

 

Please note, although a 30-day extension of time has been sought, we will
endeavour to complete your request as soon as practically possible.

 

Please let us know whether you agree by 23 September 2024.  

 

If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.

  

Irrelevant information

 

Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?

 

Disclosure Log

 

Information released under the FOI Act may be published on the NDIA’s
disclosure log located on our website, subject to certain exceptions. 

 

If you have any concerns about the publication of information you have
requested, please contact us.

 

Further help

 

Please contact us at [2][NDIA request email] if you have any questions or need
help.

 

We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.

 

Kind Regards

 

Megan (MGP798)

Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [3][email address]

[4]NDIA logo

[5]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[6]Aboriginal and Torres Strait Islander flags graphic

 

 

-----Original Message-----
From: Gabriel [7][FOI #11944 email]
Sent: Friday, August 23, 2024 7:16 PM
To: foi [8][NDIA request email]
Subject: Freedom of Information request - Standard Operating Procedure -
Update Severity Tools

 

[You don't often get email from
[9][FOI #11944 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Disability Insurance Agency,

 

I would like to request an un-redacted copy of 'Standard Operating
Procedure - Update Severity Tools' version 5.0.

 

Yours faithfully,

 

Gabriel

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

[11][FOI #11944 email]

 

Is [12][NDIA request email] the wrong address for Freedom of Information
requests to National Disability Insurance Agency? If so, please contact us
using this form:

[13]https://aus01.safelinks.protection.outlo...

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

[14]https://aus01.safelinks.protection.outlo...

 

Please note that in some cases publication of requests and responses will
be delayed.

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

-------------------------------------------------------------------

 

 

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IMPORTANT: This e-mail is for the use of the intended recipient only and
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this information is prohibited and may result in severe penalties. If you
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e-mail
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Dear foi,

I agree to the extension of time.

Yours sincerely,

Gabriel

foi, National Disability Insurance Agency

3 Attachments

Dear Gabriel,

 

You have requested access to:

 

“...an un-redacted copy of 'Standard Operating Procedure - Update Severity
Tools' version 5.0...”

 

Could you please confirm whether you are requesting the most recent
version of the ‘Standard Operating Procedure – Update Severity Tools’ or
are you specifically requesting version 5 of this document?

 

It would be appreciated if you could confirm the scope of your request no
later than Monday 30 September 2024, otherwise we will continue to process
your request based on the information you have provided.

 

If you have any questions or concerns, please do not hesitate to contact
us at [1][email address].

 

Kind Regards

 

Kate

Senior Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [2][email address]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----

From: Gabriel <[6][FOI #11944 email]>

Sent: Saturday, September 21, 2024 10:16 AM

To: foi <[7][NDIA request email]>

Subject: Re: FOI 24/25-0234 - Your request for information -
Acknowledgement and Extension of time - Response required [SEC=OFFICIAL]

 

[You don't often get email from
[8][FOI #11944 email]. Learn why this is
important at [9]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear foi,

 

 

 

I agree to the extension of time.

 

 

 

Yours sincerely,

 

 

 

Gabriel

 

 

 

-----Original Message-----

 

 

 

Dear Gabriel,

 

 

 

 

 

 

 

Freedom of Information Request: Acknowledgement and Extension of time

 

 

 

 

 

 

 

Thank you for your request of 23 August 2024, made under the Freedom of

 

Information Act 1982 (FOI Act), for copies of documents held by the

 

National Disability Insurance Agency (NDIA).

 

 

 

 

 

 

 

Scope of your request

 

 

 

 

 

 

 

You have requested access to:

 

 

 

 

 

 

 

"…I would like to request an un-redacted copy of 'Standard Operating

 

Procedure - Update Severity Tools' version 5.0…"

 

 

 

 

 

 

 

Processing timeframes

 

 

 

 

 

 

 

A 30-day statutory period for processing your request commenced from 24

 

August 2024, in accordance with section 15(5)(b) of the FOI Act. You

 

should, therefore, expect a decision from us by 23 September 2024.

 

 

 

 

 

 

 

Extension of time under section 15AA of the FOI Act

 

 

 

 

 

 

 

We’re sorry it is going to take us longer than expected to process your

 

request.

 

 

 

 

 

 

 

We are therefore writing to seek your agreement to a 30-day extension of

 

time under section 15AA of the FOI Act. If you agree to this extension,

 

the new due date for us to make a decision on your request will be 23

 

October 2024.

 

 

 

 

 

 

 

Please note, although a 30-day extension of time has been sought, we will

 

endeavour to complete your request as soon as practically possible.

 

 

 

 

 

 

 

Please let us know whether you agree by 23 September 2024.

 

 

 

 

 

 

 

If you don’t agree, we may need to seek an extension of time from the

 

Office of the Australian Information Commissioner.

 

 

 

 

 

 

 

Irrelevant information

 

 

 

 

 

 

 

Section 22 of the FOI Act permits us to provide FOI applicants with access

 

to edited copies of documents with irrelevant material deleted. Can you

 

please contact us at [1][NDIA request email] to advise whether the
surnames and

 

contact details of NDIA staff are irrelevant to your request?

 

Disclosure Log

 

 

Information released under the FOI Act may be published on the NDIA’s

 

disclosure log located on our website, subject to certain exceptions.

 

If you have any concerns about the publication of information you have

 

requested, please contact us.

 

Further help

 

 

 

Please contact us at [2][NDIA request email] if you have any questions or
need

 

help.

 

 

We will contact you using the email address you provided. Please advise if

 

you would prefer us to use an alternative means of contact.

 

 

 

 

Kind Regards

 

Megan (MGP798)

 

 

Freedom of Information Officer

 

 

Governance, Risk & Legal - Complaints Management and FOI

 

 

General Counsel Division

 

 

National Disability Insurance Agency

 

 

E [3][email address]

 

 

 

[4]NDIA logo

 

 

 

[5]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[6]Aboriginal and Torres Strait Islander flags graphic

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[10][FOI #11944 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[11]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

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1. mailto:[email address]
2. mailto:[email address]
6. mailto:[FOI #11944 email]
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Dear foi,

Thank you for reaching out for clarification. I would like the request to be for the most recent version.

Yours sincerely,

Gabriel

foi, National Disability Insurance Agency

5 Attachments

Dear Gabriel,

 

Thank you for your request for information. 

 

Please find attached correspondence and documents in relation to your
request. 

 

If you require this/these in a different format, please let us know.  

 

Please contact us at [1][NDIA request email] if you have any questions or
require help. 

 

Kind regards 

 

Kate (KIM627)

Senior Freedom of Information Officer

Governance, Risk & Legal - Complaints Management and FOI

General Counsel Division

National Disability Insurance Agency

E [2][email address]

[3]NDIA logo

[4]LGBTIQA+ rainbow graphic

The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.

[5]Aboriginal and Torres Strait Islander flags graphic

 

-----Original Message-----
From: Gabriel <[6][FOI #11944 email]>
Sent: Thursday, September 26, 2024 6:58 PM
To: foi <[7][NDIA request email]>
Subject: Re: FOI 24/25-0234 - Your request for information - Confirmation
of Scope [SEC=OFFICIAL]

 

Dear foi,

 

 

 

Thank you for reaching out for clarification. I would like the request to
be for the most recent version.

 

 

 

Yours sincerely,

 

 

 

Gabriel

 

 

 

-----Original Message-----

 

 

 

Dear Gabriel,

 

 

 

 

 

 

 

You have requested access to:

 

 

 

 

 

 

 

“...an un-redacted copy of 'Standard Operating Procedure - Update Severity

 

Tools' version 5.0...”

 

 

 

 

 

 

 

Could you please confirm whether you are requesting the most recent

 

version of the ‘Standard Operating Procedure – Update Severity Tools’ or

 

are you specifically requesting version 5 of this document?

 

 

 

 

 

 

 

It would be appreciated if you could confirm the scope of your request no

 

later than Monday 30 September 2024, otherwise we will continue to process

 

your request based on the information you have provided.

 

 

 

 

 

 

 

If you have any questions or concerns, please do not hesitate to contact

 

us at [1][email address].

 

 

 

 

 

 

 

Kind Regards

 

 

 

 

 

 

 

Kate

 

 

 

Senior Freedom of Information Officer

 

 

 

Governance, Risk & Legal - Complaints Management and FOI

 

 

 

General Counsel Division

 

 

 

National Disability Insurance Agency

 

 

 

E [2][email address]

 

 

 

[3]NDIA logo

 

 

 

[4]LGBTIQA+ rainbow graphic

 

 

 

The NDIA acknowledges the Traditional Custodians of Country throughout

 

Australia and their continuing connection to land, sea and community. We

 

pay our respects to them and their cultures and to Elders past, present

 

and emerging.

 

 

 

[5]Aboriginal and Torres Strait Islander flags graphic

 

 

 

 

 

 

 

-------------------------------------------------------------------

 

Please use this email address for all replies to this request:

 

[8][FOI #11944 email]

 

 

 

This request has been made by an individual using Right to Know. This
message and any reply that you make will be published on the internet.
More information on how Right to Know works can be found at:

 

[9]https://aus01.safelinks.protection.outlo...

 

 

 

Please note that in some cases publication of requests and responses will
be delayed.

 

 

 

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

 

 

 

-------------------------------------------------------------------

 

**********************************************************************
IMPORTANT: This e-mail is for the use of the intended recipient only and
may contain information that is confidential, commercially valuable and/or
subject to legal or parliamentary privilege. If you are not the intended
recipient you are notified that any review, re-transmission, disclosure,
dissemination or other use of, or taking of any action in reliance upon,
this information is prohibited and may result in severe penalties. If you
have received this e-mail in error please notify the sender immediately
and delete all electronic and hard copies of this transmission together
with any attachments. Please consider the environment before printing this
e-mail
**********************************************************************

References

Visible links
1. mailto:[NDIA request email]
2. mailto:[email address]
6. mailto:[FOI #11944 email]
7. mailto:[NDIA request email]
8. mailto:[FOI #11944 email]
9. https://www.righttoknow.org.au/help/offi...

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