Standard Operating Procedure - Update Severity Tools
Dear National Disability Insurance Agency,
I would like to request an un-redacted copy of 'Standard Operating Procedure - Update Severity Tools' version 5.0.
Yours faithfully,
Gabriel
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(NDIA) Freedom of Information (FOI) team.
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Kind regards
Freedom of Information Team
Complaints Management & FOI Branch
General Counsel Division
National Disability Insurance Agency
E [11][NDIA request email]
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
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11. mailto:[NDIA request email]
Dear Gabriel,
Freedom of Information Request: Acknowledgement and Extension of time
Thank you for your request of 23 August 2024, made under the Freedom of
Information Act 1982 (FOI Act), for copies of documents held by the
National Disability Insurance Agency (NDIA).
Scope of your request
You have requested access to:
"…I would like to request an un-redacted copy of 'Standard Operating
Procedure - Update Severity Tools' version 5.0…"
Processing timeframes
A 30-day statutory period for processing your request commenced from 24
August 2024, in accordance with section 15(5)(b) of the FOI Act. You
should, therefore, expect a decision from us by 23 September 2024.
Extension of time under section 15AA of the FOI Act
We’re sorry it is going to take us longer than expected to process your
request.
We are therefore writing to seek your agreement to a 30-day extension of
time under section 15AA of the FOI Act. If you agree to this extension,
the new due date for us to make a decision on your request will be 23
October 2024.
Please note, although a 30-day extension of time has been sought, we will
endeavour to complete your request as soon as practically possible.
Please let us know whether you agree by 23 September 2024.
If you don’t agree, we may need to seek an extension of time from the
Office of the Australian Information Commissioner.
Irrelevant information
Section 22 of the FOI Act permits us to provide FOI applicants with access
to edited copies of documents with irrelevant material deleted. Can you
please contact us at [1][NDIA request email] to advise whether the surnames and
contact details of NDIA staff are irrelevant to your request?
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If you have any concerns about the publication of information you have
requested, please contact us.
Further help
Please contact us at [2][NDIA request email] if you have any questions or need
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We will contact you using the email address you provided. Please advise if
you would prefer us to use an alternative means of contact.
Kind Regards
Megan (MGP798)
Freedom of Information Officer
Governance, Risk & Legal - Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
E [3][email address]
[4]NDIA logo
[5]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[6]Aboriginal and Torres Strait Islander flags graphic
Dear Gabriel,
You have requested access to:
“...an un-redacted copy of 'Standard Operating Procedure - Update Severity
Tools' version 5.0...”
Could you please confirm whether you are requesting the most recent
version of the ‘Standard Operating Procedure – Update Severity Tools’ or
are you specifically requesting version 5 of this document?
It would be appreciated if you could confirm the scope of your request no
later than Monday 30 September 2024, otherwise we will continue to process
your request based on the information you have provided.
If you have any questions or concerns, please do not hesitate to contact
us at [1][email address].
Kind Regards
Kate
Senior Freedom of Information Officer
Governance, Risk & Legal - Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
E [2][email address]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic
Dear foi,
Thank you for reaching out for clarification. I would like the request to be for the most recent version.
Yours sincerely,
Gabriel
Dear Gabriel,
Thank you for your request for information.
Please find attached correspondence and documents in relation to your
request.
If you require this/these in a different format, please let us know.
Please contact us at [1][NDIA request email] if you have any questions or
require help.
Kind regards
Kate (KIM627)
Senior Freedom of Information Officer
Governance, Risk & Legal - Complaints Management and FOI
General Counsel Division
National Disability Insurance Agency
E [2][email address]
[3]NDIA logo
[4]LGBTIQA+ rainbow graphic
The NDIA acknowledges the Traditional Custodians of Country throughout
Australia and their continuing connection to land, sea and community. We
pay our respects to them and their cultures and to Elders past, present
and emerging.
[5]Aboriginal and Torres Strait Islander flags graphic